Age In Place Improvements, LLC

Having dealt with this company on 2 occassions, 2022 and 2023, the customer service was somewhat lacking. In 2022 we had the awning fabric replaced due to wear. We were told the fabric was in stock but it took many weeks and repeated phone calls. We understand that 2022 was year for supply chain issues. This year we had an issue with the wind sensor. The awning would only stay out for approximately 30 minutes and then retract. Made several calls over a 2-plus month period and only 2 were answered. We were advised that the batteries may need to be replaced. After several attempts by my husband to take off the cover I called the company and spoke to Julie and advised that my husband and I are both elderly and we could not get the cover off. Julie said she would come out and see what the problem was. She never showed and calls have not been returned. I had to rely on another handyman to remove the cover so the batteries could be replaced. I an sorry to say that we would not recommend this company.

Great, very helpful and professional.

The owner Julie, does not care about existing customers she is interested in new business. But when it comes to having to do repair work on their work, she will not return calls, she does not reply to emails, and when you do get in touch with them, she always replies when she has someone in your area they will come by and see what needs to be done. Our latest issue with her was, her workers came out to replace the canopy cover on our Sunsetter, they finally came out and replaced it, I asked the guys if they were going to adjust the canopy because it was tight and sagged badly, they replied no and left. When I called Julie she said she would come out to see what needs to be done, but by the time she got out to our place, the metal arm attachment broke, and the canopy came crashing onto the deck. I got a hold of her and she said I should call my home owner insurance. This was clearly metal fatigue which cause it to brake, then when she finally made time to come out, she told my wife and I it was an insurance company issue and should call them. Why wife got upset and said we will see you in court, then Julie who probably is very thin skinned told us that as far as she is concern we can fix it ourselves, and that she is not going to do anything for us. I would not recommend them to anyone who values their house. .

Great group; I would highly recommend them and use them for future projects. They installed our awning which, unfortunately, came with a tiny hole in it. We got a replacement and Age in Place came back to swap the material.

Dishonest. They promised to come out and fix the problem with the remote transmitter (which does not retract the awning all the way, since they installed the new awning), but they never returned, even though I called their boss (Julie Curd) about it. The workers just took the money and left. Disappointing!

Age in Place is excellent to work with. Julie and Mr. Kibler are top notch. Very pleased, happy to recommend them. Awning is great. They work hard to provide an excellent job.

I love this company. They responded quickly, designed and built my ramp so it looks like an extension of the deck. Everyone With whom I had contact had good customer service.

We definitely got quality service and craftsmanship for the porch and handicap ramp. The porch will be a most used room in the house, aside from the kitchen.

Very easy to work with!

They were very customer friendly! Work was well done!

Good job.

The awning is very nice and the installers were professional. They knew what they were doing. It didn't take long for them to install and they explained how to use the remote and the manual tool. We are very pleased with our awning, now if we could have some more sunny days, we'd be elated.

They were easy to work with.