Xactec

Hiring Xactec was a very lousy experience overall. I had this kind of job done at my house before, laying a cable. It never took more than 4 hours and it never cost me more than $150. When I got the invoice in the mail I was surprised. to see the job priced at $472. That much for laying a cable from a second floor room to a first floor room for rooms on top of each other!!! I called the company and a polite guy there, a marketing rep, tells me that he'll investigate the issue and get back to me, acknowledging that the price seems high for only a single-cable job. When the rep gets back to me he tells me that the price is right and that the only thing the management could do is to offer me a 15% discount, which would drop the price to $399. I said that I feel deceived. In no way, shape or form if I would have stayed home when the tech did the job and I would have seen the guy drag past 3 hours on the job I would have left him to continue like that. I offered to split the price in two, sure the Xactec management would understand my point of view. Surprise, again, they did not, the management would only agree to a 15% reduction. At this point, I concluded that money is the most important thing for this company, regardless if along the way they trample on customer satisfaction. As far as I am concerned they sold their reputation for about $200. I was completely dissatisfied with the Xactec management. I considered their "discount" just another slap, so I paid their invoice in full. But I would not expect any of them to learn anything from this. I will never hire them again. I do not recommend Xactec to anyone. An unfinished job (the cable only got image, but no sound!), damage to my house, more than twice the expected time to even do the unfinished job, and, on top of everything, super-lousy management! That's Xactec's reputation. The Xactec management had plenty of time to try to fix the botching, only to tell me in the end that it is all on me. That is how Xactec treats its customers!
What I got from Xactec is a cable, a broken brick on the outside wall of my house, and an image without sound.