Founded 1986 • With Angi since May 2006
Angi Certified
2022 Super Service Award
Service Provider Response
Thank you! We appreciate your taking the time to submit a review, as well as your recommendation for Pyramid Roofing. We'll be here should you need us in the future. It was a pleasure working with you, [Member Name Removed]! Holly, Pyramid RoofingService Provider Response
Thanks, again, [Member Name Removed], for the stellar review! We appreciate your confidence in our company & your recommendation/s to others! Stop by anytime! Holly, Pyramid RoofingService Provider Response
Thank you! Let us know if you need anything else! Anita at Pyramid Roofing.Service Provider Response
Thank you! We appreciate your kind words. Please call if you need anything in the future! Anita at Pyramid Roofing. 757-247-9600Service Provider Response
Thank you Mr. [Member Name Removed]! Yes, some leaks can be trickier than others. So glad we were able to get this repaired for you. Please let us know if you need anything in the future! Anita at Pyramid Roofing.Service Provider Response
Thank you - we appreciate the comments! If you need us in the future, don't hesitate to call! Anita at Pyramid Roofing.Service Provider Response
This is Dan Worstell, owner of Pyramid Roofing. It's certainly not common for us to receive a low grade, much less an "F." Immediately upon learning of this review I went to work to find out what had transpired. I spoke will all parties involved in the transaction. Our customer care representative, Anita reports you called our office requesting a full inspection of your roof and then an estimate to replace your roof. Our fee to do a 17 point tip top roof inspection complete with a written findings report is $79. Anita tells me that you agreed you would indeed like to have the full roof inspection done and that you agreed to the $79 charge. I then spoke with Craig, the roofing specialist from Pyramid Roofing who met with you at your home. Craig reported to me that he met with you and then got on your roof to perform the inspection. He completed the inspection and provided you with the written report. His findings were that your 25 year old asphalt shingle roof was well beyond repair and had exceeded its useful service life. Total Roof Replacement was his recommendation. Craig said you had mentioned to him that you would like an estimate for a Terra-Cotta Tile roof. Craig said he conveyed to you that our company does not install Tile roofs but that we could offer other quality options for re-roofing. Craig then told me that you were firm on only wanting a Tile roof on your home. You declined a re-roof proposal from us. That was the end of the conversation as per Craig. So, truly, I am not sure where we came up short with our interactions with you. Apparently you felt strongly otherwise to give us a grade of F. I would welcome to visit with you over the phone at your convenience. You can reach me at our corporate office (757) 258-3595. Respectfully, Dan Worstell, PresidentService Provider Response
Thank you, we appreciate the review and the good grade! If you need our services in the future, we're here to help! Anita at Pyramid RoofingService Provider Response
Thank you for the nice review [Member Name Removed]and we certainly appreciate your business. Loved the reference to the Dove nesting. I'm becoming an avid bird watcher as of late. Just bought my first set of binoculars the other day! Have a great weekend. Dan Worstell, PresidentService Provider Response
Thank you Mr. [Member Name Removed] for choosing Pyramid to install your [Member Information Removed] roof. Your confidence is sincerely appreciated. Dan Worstell, PresidentService Provider Response
Thank You! We appreciate your kind words! Anita at PyramidService Provider Response
Thank you for the great review! We do our best to help all our customers! Please let us know if you need us for anything else! ~Anita at PyramidService Provider Response
Thank you for the review! Glad to know you appreciate our service. We like Craig, too - he's great! ~Anita at PyramidService Provider Response
Thank you for the 'A' Grade! We pride ourselves on quality workmanship and being on time! Let us know if you need anything in the future! Anita - Pyramid RoofingService Provider Response
Sounds like we need to tighten up! I will definitely share your comments with our team. We learn from constructive comments, we train and we will strive to be the best we can be. Your business is greatly appreciated and we are happy you are pleased with your new roof. Best regards, Dan Worstell, PresidentService Provider Response
We certainly appreciate your business and for taking the time to post the positive review. Always here for you should you need us. Dan Worstell & StaffService Provider Response
Thank you for the great review, Ms. [Member Name Removed]! We will be sure to let Mike and Dave know how much you appreciated them! Anita Client AdvisorService Provider Response
Your confidence is sincerely appreciated. Thank you for posting the nice review and thank you for your business! Dan Worstell & StaffService Provider Response
We appreciate the nice review. Thank you for taking the time. Always here for you if you need us. Have a great summer! Dan Worstell & StaffInterior Repairs, Window Installations, Lawn Care, Plumbing & Electrical
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