Carpet Professional Corp

Very happy with work

Outstanding service. Clean and considerate having donned foot protectors and actually wiped down floors after taking up drop clothes at entry. The carpet was stretched perfectly and the cleaning removed dark lines along the walls which had not been removed during previous cleanings. They also carefully moved all the furniture due to the repairs and stretch of the carpet. It took only three hours to do five rooms. The carpet was three years old and this kept us from having to replace due to poor installation initially.

They took the rugs and cleaned them and the pads. They delivered and laid them out when finished.

We contacted Pete and his team to help repair the carpeting in our home that after just 3 years after installation, had begun buckling and bubbling due to improper installation by our builder. Pete was very responsive to our need and provided us a quote within a day and we scheduled our service. He is very knowledgeable and his team was very friendly, respectful, and did phenomenal work while taking special care not to damage any furniture or leave any mess behind. The end result was that our carpet looked brand new and we are now confident that it is properly secured and will last a much longer time. Thanks Pete & Team!

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My first experience with Pete was upon discovering that the movers had put an Oriental Rug next to a box of Miracle Grow. The Miracle Grow bled over the rug. We assumed the carpet was ruined. Pete took the rug to his facility and returned it without a trace of Miracle Grow. He just cleaned a white sofa for us which had many black dog hairs imbedded in the Sunbrella fabric. It now is free of dog hairs and looks like new. I use him regularly to clean my Oriental Rugs and upholstered furniture. I would not consider anyone else.

I use them all the time. They were here in December. It went fine.

It went as planned. No surprises!

Readily and easily scheduled on my first call. Removed heavy, resistant stains/soiling from off-white, wall to wall plush carpeting. Impressive stain removal when others had failed. highly recommend.

Fantastic as usual. On time and efficient.

Carpet Professionals did a great job. The carpets are clean, spots removed an pricing was great. Would recommend to others.

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I used CARPET PRO

OK job.

The two workers were here for atleast two hours. Upon completion one gentleman came downstairs and asked it I wanted to see the carpet. It was ruined. The left side wall had threadbare carpet and on the right side the carpet was pulled away from the wall. He proceeded to tell me that the carpet was improperly installed. The carpet is about 11yrs old and I have no idea if it was installed improperly or not. It went to the wall all the way around the room and didn't have any threads missing. The carpet had the buckle and it also had a coffee stain. What I didn't understand was why they kept working on it and not tell me when they discovered the "mistakes" of another company. The worker told me that they don't do buckles in the middle of the carpet and he was told the buckle was in front of the bathroom door jam. Again why start the job then, to this he had no answer. I asked him to leave and he went outside and called his boss, Pete Childs. The worker then knocked on my door and handed me the bill. It was for $220.00, the price quoted to me was $120.00, but the young man explained that his boss told him to add another $100.00 because they were here so long. I was furious and just wrote check and told him to leave. I then went upstairs and walked across the room only to scrape my toe on a staple that was put in the buckle. It did not go all the way in. There also was 2 staples laying on the floor. When I semi calmed down (about a week later) I emailed Mr Childs and told him what I thought of the job. He came out the next morning to look at it. He said he did not know about it, that the employee took pictures of the other side of the room. He too said the carpet was installed improperly. He accepted full responsibility and said he would replace the whole carpet asap. He said he would get back to me in a day or two. I told him I was going away in 5 days,but my husband would be home and he can work with him. After a month went by, I emailed him again and he said he didn't come cause I said I was going away. He also told me that he figured I was happy with the job, and that I didn't return the customer satisfaction survey..ps it was sent to the wrong address. He started to argue with me and I just asked for him to return my money with an extra $80.00, for a total of a $300.00 refund so maybe I could by my own carpet. He said fine. Time goes by again, and I get a call from the office worker telling me Mr Childs will be by on Monday to discuss my new wood floor ????? I told her to have him call me immediately and to his credit..he did. Long story short it was more of the same and he started raising his voice..but did agree to send me $300.00. He did want a chance to make this right, but I had, had it with him and told him no..I don't want to deal with him at all. Well the check did arrive in the mail, a good month later, (for $220) and he wrote " refund on stretching previously damaged carpet " and of course it went to the wrong address. I cashed it. This man also operates Williamsburg Oriental Rug Care along with Carpet Pro.

The experience with Carpet Pro was good. They were just more expensive.

He did a great job overall.

They are a fantastic company. They are very prompt and professional. If there is a problem, they take care of it.

EXCELLENT

I have always had good results from this company. I will continue to use them in the future. They do an excellent job cleaning the carpet. They respond on time.