Bartlett Tree Experts - 41314
About us
Bartlett Tree Experts has been providing scientific tree care since 1907. A 3rd generation, family owned business, our mission is the maintenance and care of the health and beauty of trees and shrubs. We are an international organization, with offices in Canada, England and Ireland. Our Research Laboratories advises us about the latest technological advances in arboriculture and assists our arborists with training updates. The laboratory networks with professionals at universities, government agencies, and allied industry groups. This enables us to provide state-of-the art procedures and techniques to our clients. Our arborists consult with other professionals for common projects and community interests. Our unique position in the green industry helps us further arboriculture as a science and a profession. TCIA Accredited, ISA Member, TCIA Member. Our local office services Williamsburg, York County, Gloucester, Mathews, Deltaville, Yorktown, Newport News, Hampton, Virginia Beach, Chesapeake, Suffolk and Smithfield.
Business highlights
Services we offer
Residential & commercial tree care, bracing, cabling, disease management, insect, lightning protection, pest control & fertilization., plant diagnostics, pruning, soil testing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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94% | ||
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3% | ||
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3% |
Any blame for the breathtaking, outrageous price goes to me, not the vendor. My wife arranged the service, to which I readily agreed. Sounded just fine. I glanced at some estimate notes and stupidly imagined a continuing service over a period of at least a few months rather than a couple of hours of labor
What's the lesson for you from my laziness? Caveat emptor - let the buyer beware. Ask how much in labor hours and materials is involved. If $50 in chemicals and an hour or two of work are all that is involved - get more estimates. I sure wish that I had been conscientious instead of lazy.
I have been dealt a stinging and embarrassing lesson in failing to do my homework and in being a foolish consumer. Maybe you can learn from my foolish mistakes.
"We are thrilled that we were able to assist you with the bagworm issue and glad that we could save you some money in the process. We hope that if you should need assistance in the future that you will contact us to once again assist you with your landscape needs."
"We appreciate the opportunity to care for your trees and appreciate the trust you have placed with us. We look forward to assisting you in the future in any way we can."
Our property near the oceanfront includes 13 majestic live oak trees, each 100+ years old. The trees had not been pruned in several years and had accumulated extensive deadwood, mainly lower branches that no longer recceive much light. Some of the larger branches represented a hazard to the people or structures in the event of a strong storm. We view ourselves as stewards of these trees which pre-date us and will (we hope) outlive us. We wanted to find arborists with a similar appreciation for the trees.
Representative/arborist Jason Heizer met with me and closely examined each tree, making recommendations for care. I was impressed by his knowledge. His admiration and care for these magnificanent trees was apparent.
Pruning was a full 3 day event. Because of the layout of our property, virtually all work had to be done by harness-climbing. Bucket trucks could not enter the yard, or even driveway. The agile 3-man pruning team was amazing to watch. They arrived timely, worked neatly and carefully. Although Mr. Heizer warned us he could not guarantee that our slate roof would not be harmed by falling limbs, the team was very careful to secure limbs as they were cut and there was zero damage. On several occasions, the team leader requested my input and offered me options on pruning of specific limbs. The team carefully considered safety of people and structures, health of the trees, and aesthetics. At our request, the team left the larger wood behind, cutting it to fit our firebox and neatly stacking it. This was not a small job--we have at least 2 cords of firewood. All of the smaller branches were neatly raked and removed. In the end, the dead wood was gone, the yard receives a little more light. And yet we and the neighbors marvel that the cuts are so clean and well placed you'd hardly guess any pruning was done.
Fertilizer was applied a few months later when timing was optimal for treatment.
We have formed a lasting relationship with this company. When a neighbor expressed concern about a potential pest problem, we contacted Mr.Heizer for expert advice. At no cost, he quickly identified the pest (wooly oak gall), and assured us our trees were not harmed by being host to the native wasp that uses them. We are subscribed to the online newsletter and tips which we find informative and helpful.
"We appreciate the opportunity to care for your landscape and appreciate the trust you have placed with us. If we can be of assistance in the future, please feel free to let us know."
"Thank you for providing us an opportunity to care for your landscape. We look forward to continuing to meet or exceed your expectations."
"We enjoy being able to care for your landscape [removed member name]. We sincerely hope that you continue to call on us when you have any concerns for your landscape."
The advice is honest and credible--They are more interested in maintaining a healthy landscape for the homeowner rather than selling something that is not needed. Over the years I have had them nurse my trees through droughts, ready them for hurricanes or ice storms, and prune for health and safety. Pest management has saved my pricey specimens. I have trusted all aspects of my landscape to them.
Appointment times are met and timely follow-up reports are submitted. Execution of the tasks at hand are handled safely and professionally, whether it is trimming 70 foot trees or spraying heritage boxwoods. I have full faith and confidence that the programs that we have established have been the best possible for my wooded site.
I would recommend Bartlett's to anyone who is looking for a top-quality, knowlegeable tree service, whether it be preventative maintenance or storm/disease cleanup. You can always find a cheap guy with a chain saw who is available to hack away at your trees---but if you want educated, highly respected professionals Bartlett's is the only company you need to call.
"[member name removed] we appreciate the confidence someone with your knowledge has in our company. We look forward to being able to care for your landscape for many years to come."
"Thank you Mr. for the confidence you have provided us. We look forward to providing the service to your landscape in the upcoming year."
"We appreciate your kind words Mr. and hope to be able to provide service for your landscape in the future."
The day Bartlett was supposed to arrive I waited 45 minutes for them to show and then called the office. I was told that for some reason I was not on the calendar even though the representative remembers setting the date, he didn't know why my job wasn't on the calendar. We rescheduled for another day.
The next scheduled day they did arrive on time and performed 90% of the work. The workers were getting ready to pack up when I asked about grinding the three stumps. I was told there was another team that did that work. After calling the office again I was informed that yes a separate team did the stump grinding but they were not sure when they could get them out to our house. I was promised a call by the end of day which never came.
The reason this is all frustrating is one, I should have been told that the stump grinding would not be done on the same day, so now I have to clear my schedule for a third day to have this work done. Second, the reason I need the stump grinding done is because we hired a landscaping crew to come out and re-landscape the flower bed, I have now had to reschedule them twice. I really wanted all this done before a slew of company descends upon our house in two weeks but since I still don't have a date for stump grinding I don't think that will happen.
The work that has been done is fine, but not worth the extra money when I could have had it done cheaper and sooner and all in one day.
"At Bartlett Tree Experts, we strive to exceed customers' expectations. Occasionally, we do make an error with scheduling. We apologized for this error and scheduled the work to be performed on the next business day. Stump grinding is rarely completed the same day as the service and we believed that we communicated this to our client. After receiving the phone call from our client about the stump grinding, this was the first I knew of the scheduling conflict with the landscaper. We have had several days of solid rain and to have the stump grinding done while the ground is so soft could cause damage to our client’s property. We do not wish to disrupt our client’s schedule and hope that you can see we are doing our best to correct the situation considering the circumstances. We are all human and make mistakes but I believe it is how we admit and correct those mistakes which shows our character."
"We appreciate the opportunity to care for your trees and look forward to exceeding your expectations again in the future. Please let us know if we can be of further assistance."
"We really enjoy being able to work with you on your landscape. Please feel free to contact us whenever you find the need."
"Thank you for taking the time to post your comments regarding the recent work that was done at your home. We appreciate your patronage and look forward to working with you again in the near future."
"Thank you for the opportunity to be of service and for the evaluation. We appreciate your patronage and look forward to working with you again in the future."
Licensing
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