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Water Damage Solutions
Water Removal Recovery Service, Fire or Smoke Damage Recovery Service, Recovery Service Service,
About us
Water Damage Solutions is an IICRC-Certified Emergency-Service Water Damage Restoration/Sewage Remediation Firm. We are available 24/7, 365 days a year. We accept all insurance claims. Our IICRC-Certified Technicians are immediately dispatched on water/sewage spills and arrive on site with the appropriate equipment within 90 minutes of the call. We are fully licensed and insured. All technicians are IICRC-Certified in Water Damage Restoration, Mold Remediation and/or Sewage Remediation.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Anti-Microbial Treatments, Crawl Space Sewage Remediation, Mold Remediation, Odor-Neutralizing Treatments, Sewage Clean-Up, Sewage Remediation, Structural Drying, Vapor Barrier Installation, Water/Sewage Extraction
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.812 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-12 of 12 reviews
Renee E.
May 2020
They were quick to come out and help take care of this nightmare, they were incredibly friendly (and funny...a must when dealing with a mess like ours) and they provided great quality work with reasonable pricing.
Thomas N.
Oct 2016
The best service you can imagine. What started out as 1 leak in my room and damage in one room turned into a nightmare and water damage in most of my upstairs rooms. Steve and team not only responded well to the first small issue, but when the 2nd issue happened went above and beyond what I would expect. They were the only ones involved in all this that showed empathy, provided reassurance and good advice which is what I needed throughout this awful 2 month experience. Steve responded promptly and all of the technicians that came out were very professional. I give my highest recommendations to Water Damage Solutions, simply the best!!
Nancy H.
Jun 2015
The work was done as agreed but disappointed in the workers. There was water and mold damage from the vanity. I contacted Steve by email about my concerns, but he did not respond. Here is the list:
1. The toilet and vanity sink were put in the bathtub after part of the bathroom floor and tile were removed
2. An object that was on the top of the doorframe was removed, not placed back
3. There was a picture taken off the wall and not placed back on the wall, its resting on a pillow that was taken from my side of the bed
4. Items from the vanity and over the toilet storage were placed on my bed on clean clothes. That included items on the floor, the rest was placed under my bed
5. On my side of the bed items were moved to a different part of the floor, why did they go there?
6. They had to go under the side of the house to ck the insulation, the vent was not put back. The front vent fell off
7. Curtain panel near the doorframe was taken down and not replaced, was draped across the bed
8. I was never told to close the bathroom vent so mold spores would not go thru the duct work, I have to have them cleaned out
1. The toilet and vanity sink were put in the bathtub after part of the bathroom floor and tile were removed
2. An object that was on the top of the doorframe was removed, not placed back
3. There was a picture taken off the wall and not placed back on the wall, its resting on a pillow that was taken from my side of the bed
4. Items from the vanity and over the toilet storage were placed on my bed on clean clothes. That included items on the floor, the rest was placed under my bed
5. On my side of the bed items were moved to a different part of the floor, why did they go there?
6. They had to go under the side of the house to ck the insulation, the vent was not put back. The front vent fell off
7. Curtain panel near the doorframe was taken down and not replaced, was draped across the bed
8. I was never told to close the bathroom vent so mold spores would not go thru the duct work, I have to have them cleaned out
Response from Water Damage Solutions
"Thank you for your feedback. We always value constructive criticism--it creates a valuable opportunity for us to improve our business. We were very surprised to receive this review since you did not communicate any of these issues to any of our workers, including myself, at any time during the restoration process. Additionally, you signed our standard Certificate of Satisfaction form upon our completion of the work on 05.11.15 and checked "Yes" to everything listed on our form, including 1. "Are you satisfied with the work that was done?" 2. "Was the technician polite?" 3. "Was the technician helpful?" 4. "Would you use Water Damage Solutions again?". We only learned of your dissatisfaction through this post on Angie's List several weeks after the work was complete...When we recently reached out to you in an attempt to address your concerns, you were unable to provide us with any clear means by which we could gain your satisfaction. If there is anything that we can do to improve your experience with our company, please contact us at 757-490-9110 and let us know...When we first arrived at your home, your bathroom had mold growth resulting from a pipe leak. There was water damage and mold on your vanity as well as a portion of the drywall behind it. The bathroom vent was open upon our arrival. Because your vent had been open for anywhere from weeks to months while mold was growing in your bathroom, prior to starting our work, we advised you to hire a duct-cleaning company to sanitize the ducts. We set up the appropriate containment and installed a HEPA air-filter while we performed the necessary tear-out. We also treated the affected area with Microban QGC. This work was performed by John Stone, a Cleantrust-Certified Water Damage Restoration Technician and IOT-Certified Mold Technician. John has performed over 500 restoration jobs since he started working with us in March 2008...We moved some items in your bathroom and your bedroom in order to both set up the necessary containment and to create a clear and clean path for both ourselves and your rebuild contractors. This prep work was done for the sake of protecting your home and the items contained within it. While we are confident that we effectively dried and disinfected your home while protecting it in the process, we clearly could have done a better job communicating to you the reasoning behind our actions. That likely would have given you peace of mind. I have used this job as an educational tool for our technicians--a reminder of the importance of communicating the purpose and intent behind each of our deliberate actions. I am certain that improved communication will greatly improve our process as we strive to help our customers restore their homes in the wake of a water loss. Sincerely, Steve Kellogg (Water Damage Solutions)"
Brock M.
May 2015
Two technicians came to our house based on a fear of water damage/mold from a separate vendor. That vendor had told us that there is an issue and it had to be addressed. We called and this company sent two technicians to our house right away. The two gentleman were very professional and informative. They inspected the crawl space, saw no evidence of damage, showed us pictures and calmed our nerves! They did moisture readings on the floor to be certain and always explained what they were doing. In theory, they could have sold us on things based on our fear of damage but we're completely straight forward and honest and recommended no action was needed. A very honest company with no agenda. Cannot thank them enough!
Judith R.
May 2015
Shawn, the technician, came out and donned protective suit, mask and gloves, went into the crawl space and extracted excess water. He took out old vapor barrier, old pipes and even old siding, and a sewage eliminating enzyme treatment was applied which decontaminated the crawl space. The following day--the enzyme treatment dry--the technician returned to put down a new vapor barrier. Steve, the owner, offered me his number and told me to call him any time i had a concern or a question.
Alexis B.
Dec 2014
unknown
Cynthia G.
Jul 2014
They were on time, corresponded their work with plumbers, and offered to file the insurance claim for me. the technician who did the job, called me to tell me exactly what he did. Although insurance company dragged their feet for over three weeks to pay their portion, and i was totally stressed out, Steve Kellogg never hassled me about sending my portion of the bill.
Jennifer C.
May 2014
Prompt service. Good experience.
Cuong H.
Feb 2014
The guy did a great job. He was very easy to work with. The only issue I had was the follow-up towards the end of it, but it wasn't a big issue. They refunded some of the money and they gave me a discount.
Christine D.
Nov 2013
They were very prompt and didn't charge a dime to come out . Very polite,informative and upfront on there pricing.
Helen L.
Jun 2012
We just bought a house and discovered after one month that we had Quest Piping (Polybutelyne) which is known to rupture. We had a pipe burst in our living room on Memorial Day. They came on recommendation from our home warranty company and since we were clueless who to use, we thought we'd give them a try. We couldn't have been happier. Steve and Tim were great and took care of everything. They even billed our insurance company so we didn't have to pay upfront. We were quite grateful. I would recommend them any time in an emergency situation!
David R.
Jan 2011
Water Damage Solutions were very good. They were very professional and did everything they could to clean the mess. They worked very hard and seemed trustworthy.
Licensing
State Contractor License Requirements
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FAQ
Water Damage Solutions is currently rated 4.8 overall out of 5.
Water Damage Solutions accepts the following forms of payment: CreditCard
Yes, Water Damage Solutions offers free project estimates.
No, Water Damage Solutions does not offer eco-friendly accreditations.
No, Water Damage Solutions does not offer a senior discount.
Yes, Water Damage Solutions offers emergency services.
No, Water Damage Solutions does not offer warranties.