Verizon Fios Virginia Beach

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Helped me get dvr reset after thunderstorm

The outside and inside units were replaced free of charge and internet connectivity was restored.  Verizon Fios credited my account for the day without service.

I went to a Verizon retail location to discuss renewal of my Triple Play Bundle. They offered me a good deal to continue wth their service. It included all the feaures I had previously plus they increased the internet speed for the same price as I had been paying. I accepted the deal. All services continued on as they were previously.

I did have a problem with my billing. My bill was increased and did not reflect the deal that was discussed at the retail location. I had to call the Verizon customer service to have them adjust the bill to reflect the original deal.

Customer service rep helped me choose a service that was comparable to the promo rate I had. He was very pleasant and not pushy in trying to upsell services. I have good quality viewing with Verizon Fios . I just wish they offered better packages for their existing customers and not just new customers!

Verizon's customer service in helping fix internet connectivity problems is top-notch when compared to Cox. As a longtime Cox user, Cox always had to send a representative to my home to fix problems I otherwise was perfectly capable of fixing myself. Verizon's tech's are patient and knowledgeable. if they cant fix it, then normally find someone close by who can.