Universal Pest & Termite Inc

They wanted me to pay for pest control at that time and I said can we get the stuff right that I already paid for last year first. I talked to Gary (Manager at the time) and he gave me a refund for the yearly renewal of 125.00 since I hadn't had a working dehumidifier. Also told me to call back to have someone come out and check it in a couple months.(Not that I should be doing the calling, but I did) When Gary came out to check it, he said they had moved it to one end and it wasn't reaching the back side of the house which only has a middle section connecting the two sides. He had Michael come out and move it on September 10, 2015. In December I called Gary again to get him to come out and check the dehumidifier. On December 19, 2015 he said the guy only moved it a foot and it wasn't running (18-19% moisture, should be 13-14 %) and there were many access points not closed and the rats were back, he would send someone out to disinfect, fixed insulation, close holes and use foam instead of caulk. On December 22, 2016 Aaron came out to move the dehumidifier again, seal vents again and rehung insulation. He said he was not authorized to disinfect. Since it was the holidays and I do tax preparation until April 15th, I did not get a chance to call again until May 27, 2016 and asked to speak to someone that could help me. This time I had Josh (General Manager) come out to talk to me. He said he would send some one out to check on my concerns. On June 1, 2016, Benji did the inspection, the work order states to run a new hose to the outside because the way it was it would dump water back under the house, reposition dehumidifier because it still did not get moved, 100% poly. because they NEVER covered it all the way to the edges, only placed in the middle, leaving at least 2 feet all the way around and exclusion (because there were still holes). On June 6, 2016, Josh and Paul came out to seal vents, exclusion and added poly. which they installed over the 2 year old ploy now, covered in rat pee and feces that they said had to be taken out before in 2014. After this, I got 2 other pest control companies to come out and inspect it, since I don't know what I'm looking at and have to rely on professionals. They both said there were still holes, the poly was added and put over rat pee and feces and that the smell was awful and the poly needed to be replaced. And the dehumidifier is still not working and moisture still at 18-19%. Unfortunately, the product has not worked since they put it in August 2014 and the service has been inadequate, since every time someone came out from their own company, they would tell me the last guy did it incorrectly. To resolve the issue, I would appreciate a refund of $2,601.00 so I can have this done properly. The owner called me after I asked for a refund and offered a new dehumidifier or $750.00. I do not trust this company after a year of trying to work with them and get it fixed. I don't want to deal with them any longer. I feel like I gave them adequate time, a whole year, to resolve this mess. I just want a full refund, since the moisture is exactly the same as when they sold me all this to fix it and the poly is still messed up. The owner still refuses to return my money. And this is not even adding in the way I was talked to the last couple of months, including the last manager that came out in May, because I have written proof of the rest and they can say hearsay on the conversations even though I did document what was said to me.