RE/MAX CENTRAL REALTY

Our house was a disgusting mess, they didn't care, and were not as helpful as they could be recording the damages and getting our money back from the tenant. During the entire 18 months, not once did they give us any personal attention when issues came up with our home. "Everything was fine," they would always say. There was always an excuse from them why we should not be concerned or why it wasn't a problem for anyone. The amount of filth, water damage, and broken stuff in our home was very upsetting. Our lawn was ruined. The only thing they did that was constant was collect the tenant's check and charge us a crazy fee for management and processing. They promised they knew what they were doing and would do the best job for us when we signed with them. That was not the case. We were only one property of some 600 the woman said, and she did not have the time to worry about every little thing with ours. Their only consideration that the tenant was "good" and doing what he was supposed to do was that he paid his rent on time for 18 months. The rest was simply not their problem. We had stressed to them this was not an investment property, but the home we would be returning to. The tenant even signed an HOA responsibility sheet, and we received many notes about our lawn not being up to par. REMAX told us every time that you cannot expect the tenant to keep your lawn the way you would, even if he signed an HOA guideline. We are a simple Navy family. Our biggest investment in life is our home. We thought these people would take care of it, especially for the amount of money we paid them every month. We could have done more ourselves without spening two months mortgage paying them. They knew they had us in a hard place being that we were 3000 miles away. We felt it was a scam.