MONARCH MORTGAGE

We met our real estate agent at an open house. At the time we "were just looking" at what was out there. She followed up with us about a week later. We called a number of mortgage companies. We initially had decided to go with Bank of America as they had approved us sooner. Well, when we needed something on a weekend, there was no one to help us at Bank of America. So our agent recommended, again, Charlotte at Monarch. We gave her a call and less than 48 hours we had all the paperwork needed to make an offer on the house of our dreams. We just had to find that house! When we found the house, Charlotte had everything to our agent in a matter of hours so we could make the offer. When the appraisal came back and had some things that had to be corrected by the seller and we needed additional paperwork, Charlotte secured an extra week at the locked in rate. We closed on the 12th of May and didn't have to make a mortgage payment until July 1. I could not have been any happier with Charlotte and Morisa. They were prompt and professional. Emails were returned immediately. If the answer wasn't known at the time, one of them would get back to me very quickly with the answer. Charlotte was always available by cell phone and was very dedicated to making our dreams a reality.