MiniMovers 757

They were never on time. They are very dishonest. Claiming to be BBB accredited, but they are not. They damage your items and walls. They will quote you one price and charge you way more. I was quoted $400 for 5 hours to be split between 2 days and charged $740. They worked 2 hours and charged $420, then charged $320 for an additional 2 hours and more people I didnt even ask for, also claiming that was discounted by $400 because we were military. So if I was not given the 5 hours on the initial day, why would you charge me the full amount, when you only worked two, then turn around and charge me additional the next day. Then also bring 3 additional staff members, saying I have to pay them too. I never asked you to bring them. I paid for 5 hours and 2 people. Not 5 people traveling from your last job to my house. I asked for 2 people and 5 hours to be split between 2 days. Me getting charged because you had 5 people on your last job, you didnt feel like dropping off or whatever, not my problem. And one of them didnt even help loas the truck, he only helped unload. During the loading, he sat in the van with you. They were 1 hour late the first day and they were 2 hours late the second day. Imagine if you have to be out of a place by a specific time. You cannot rely on them to be on time. You book them for 3 they will arrive at 4, 5 or not at all. Check the reviews. And they dont take responsibility for ANYTHING. The owner will say you didnt tell him, or he didnt know. He will claim the you're a liar or they didnt provide you service. But the guy is clearly claiming to be a bbb accredited business, while holding a D+ rating. He is a blatant liar. He seriously told me that he brought 4 people on the first day, when he only brought 2. We have it on video. He sent a blank estimate from a completely different company (apex direct), who does that? Why wouldnt you renegotiate the price before leaving? Or acknowledge the fact that you did not provide 5 hours of service, and reduce the price. You know that we agreed to 5 hours to be split between 2 days and that is why we only moved the large items on the first day, and left the boxes for the next day. We discussed exactly what we were doing in detail and we agreed to shorten the first day purposely to reserve the time for the second day. Both myself and my husband explained that to you, on the phone. And then again in person before you left. The OWNER changed it once HE brought the additional people, stating that "had we done what was agreed, it would have taken over 10hrs." So HE brought more people to complete it faster, resulting in the need for the increase in price because they needed to be compensated. And I have the owner saying this via text. However on his Google response, he says that "we DECIDED to move things the next day" and it caused the rate increase. "And 5 times 92 plus 400 or a flat rate of 720" but when you add 5×92+400 it doesnt come to a $400 discount, it comes to $860 ($140 discount, Reginald, but you charged us $740, so $120, ? You just dont stop do you) ... so are the prices $1260 or $1140? It is like they are making it up as they go along. That doesnt even add up to the groupon listed prices. How do you even know that your getting a fair price from these people? Essentially Everyone pays a different price for potentially the same service and are able to haggle their way down, others will be overcharged or hustled, your stuff may be stolen and sold, it like a swapmeet for moving. I had some really valuable stuff just laying around. I'm not used to that type of stuff. I cannot stress how much you need to avoid this company. If you would like to see the information I've gathered regarding them, our text conversations or have been burned by this company, please contact me. I would like to speak to you.

The movers were NEVER on time, usually about two to three hours AFTER they said they would be there--even after I would call or text to confirm. I provided the furniture wraps and tape but my furniture, much of which was antique or fine quality wasn't wrapped well and arrived at my new place with numerous scratches and broken off pieces. They broke the marble top to my antique dresser and although my move was 6 weeks ago and they promised to repair or replace it, I have yet to receive it. I have called, emailed, and texted and my texts and emails have never had a reply. At first, the owner was picking up when I called, but now, it goes directly to his answering service. The last time I spoke with the owner, he said that he would deliver the repaired marbletop the next day at 4:00 p.m. I left work early on Thursday, June 1, so I could meet him at that time and he never showed up. My new landlady had also hired him to removed a washer and dryer from the premises as I was bringing my own with me when I moved in and the company failed to show up on the day and time she scheduled them for as well. They did show up the next day. I had to hire another company at the last minute to move my piano because on the day I was supposed to be out of my former residence completely, I was suddenly told that "they couldn't move such an old (antique), valuable piano", even though I had specifically contracted with them for that and the company owner had been to my house, seen the piano, and told me that it 'wouldn't be a problem". Additionally, they broke the wooden frame of the mirror that also goes with my antique dresser. I paid MORE than what was asked for believing that since I was acting in good faith, this company would as well. I am reporting them to The Better Business Bureau of Virginia beach. They list you on their business card, but if I were the owner of Angie's list, I would remove this company from your list of recommendations. Their service was very poor and I am extremely frustrated at the fact that they are not following through with repairing what they broke. I am considering suing the company.