
Mechanical Service Co Inc
About us
After all these years, providing total home comfort comes easily for Mechanical Service Company. Three generations of the Whitaker family have steered the company to ever greater success since 1955.
Business highlights
Services we offer
Crawlspace Encapsulations, Evaluations & Replacements., Geothermal Heat Pumps, HVAC Maintenance, Heating & Air Conditioning Repair & Installations, Home Comfort Solutions, Residential Duct Work, Water Heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
3% | ||
7% | ||
3% | ||
7% |
Filter reviews by service
"Mr. [Member Name Removed]: We are very concerned that our services did not meet your expectations. We have researched our records and would like an opportunity to clarify the misunderstandings that have occurred during our visits with the households in question. We would be happy to follow up with you, and request that your contact us via telephone at your earliest convenience at 757-427-0016."
You don't find out until after you get them to do the work. They didn't do some of the things they should have. I ran into some problems this last year. We had a northeaster come thru and we had water under the house. In Norfolk, VA you have water, and my husband had put in a sump pump prior to the heating system. It worked very well. When they put the geo thermal in, they took out the sump pump and didn't put anything in to take care of that. I was not aware of this.
They didn't tell me they had taken out the sump pump and I was not aware of it until last year. They had put in 3 wells. The company then went out of business, and as time went on it was said to me that possibly we should have put in an additional well. This ran into more money. I didn't have heat the way I wanted for 2 winters. I asked them to try to fix this and no one has gotten back to me.
You have a guarantee with the company for parts and labor and I am within the 10 years but I am not a happy camper. You have to trust the company but later on, I've done different things. I had somebody else come in and check out the system after the flooding I had no heating whatsoever because of the flooding under the house. I found another company that knows geothermal and I found out that the parts were guaranteed.
It was one thing after another with this company. I had the owner of the company at my house, I told him that you told me this would reduce the power usage and it hasn't.I gave him the paperwork to prove it and when I got this other guy to come out, I called the owner back to ask him for the paperwork back and he never gave it back to me. I think he just threw it away instead of taking care of it and doing what was right or wrong. It's just little things like that, that you should get satisfaction with a company but you don't. I was brought up that if they say that is what they're gonna do, I take them at their word.
I have another guy fixing it now because they wanted to charge me $4000 to fix it even though it was under warranty. Come to find out with the flooding business, I had another company come in and put plastic down and I found out they had left piles and holes under the house, cut up pipes, they didn't clean up after putting the system in.
The quality of the job was not like it should have been. They should have cleaned up and even though it was under the house, it should have been cleaned up.
The staff was extremely friendly and worked around my hectic schedule. The house was over 88 degrees upstairs and everyone home was miserable. The Technician was able to get my air conditioner up and running.
Licensing
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