"It is our pleasure to provide home comfort solutions for you and we thank you for your business. We look forward to assisting you with future hvac, plumbing or electrical household needs. Tell 'em Kellam!"

"Thank you for receiving our manager’s phone call to address this issue. Our manager, Rick and your husband discussed repair cost of $1,733 including included motor, capacitor, diagnostic fee, leak search, surge protector and annual maintenance membership for your 9 your old system as well as the replacement system for $5,500 agreed up. We appreciate you receiving our offer to maintain your maintenance membership with a credit for that value of $252 due to some misinformation on diagnostic fees our 3rd party after hours agent delivered that caused some frustration. We were happy to resolve this complaint and look forward to providing future home comfort for you all. Wishing you a beautiful weekend."

"Ben and the rest of our Kellam team thanks you for sharing your positive customer service experience. We greatly appreciate your long time Kellam loyalty and it is always our pleasure to provide you with home comfort solutions. Our techs consistently comment on how much they like working you with you. Kellam gives you an A+++++ also! Tell 'em Kellam!"

"Thank you for sharing your positive experience. We greatly appreciate you taking the time to post your comment. It is our pleasure to be assist with your future home comfort needs. Tell 'em Kellam!"

"Thanks so much from our Kellam crew. We greatly appreciate your business and are humbled by your 5 [Member Information Removed] review. We look forward to meeting your future home comfort needs. Tell 'em Kellam!"

"Thank you for receiving our manager’s phone calls and emails over the past several days to address your concern. On 3/2/2023 we received a call from Mrs. [Member Name Removed] at 7:51am requesting an estimate to replace the water heater and were able to shift our schedule around to accommodate the need. Our technician was dispatched and arrived at your home by 9:17 am, surveyed the equipment, and was able to provide a quote within minutes of arriving. The first quote our technician provided was for an atmospheric gas water heater, not a standard water heater as you claim in your review. The water heater in need of replacing was in fact a direct vent gas water heater, which is a more expensive product. Our technician requoted the water heater for the correct price, presented the estimate to Mrs. [Member Name Removed], in which she accepted and signed off on at 9:45am based on our software timestamps. The correction was made under 30 minutes of arrival. This negates your statement of “With just hours left in the workday and not enough time to find another company to do the work, we agreed to it.” Kellam then dispatched more technicians to help with the job given the timing of the sale of your home and the home inspector arriving the next day. The 1st quote was human error, not an opportunity to take advantage of anyone. We regret you felt taken advantage of, but it seems there was pressure on your end with the timeline of your inspection and closing of your home. Kellam practices flat rate pricing to ensure each of our customers receive the consistent pricing for service and replacements. Our invoicing includes all materials, labor, code compliance and warranties. We value your feedback and wish you well with your move."

"Your business is greatly appreciated. Thank you for taking the time to share your positive experience. It is our pleasure to deliver professionalism with attention to detail. We look forward to meeting your future hvac, electrical and plumbing household needs. Tell 'em Kellam!"

"Our Kellam team thanks you for posting about your 5 star experience. We are elated that you found Morgan to be the best, he is definitely a Kellam asset. We appreciate your business and look forward to meeting your future home comfort needs. Tell 'em Kellam!"

"Tim and the rest of our Tell 'em Kellam team thanks you for posting your positive experience. It our pleasure to deliver excellent customer service. We appreciate your business and look forward to meeting your future home comfort needs."

"Our entire team welcomes you to our awesome city and we thank you for sharing your positive Kellam experience. Your kind words and faith in us means so much to all of us. It is our pleasure to meet your home comfort needs. We look forward to meeting your future heating, air conditioning, plumbing and electrical needs. Thanks so much for giving us the opportunity to earn your business and trust. Wishing you a fabulous day. Tell 'em Kellam!"

"Gerald and the rest of our Tell 'em Kellam team thanks you for sharing your positive review. We appreciate your business and we are elated that Gerald was able to save you money and deliver comfort with system operation knowledge. Wishing you a beautiful day."

"We received your work request through Angie's List at 2:07pm on Saturday 1/30/21. We also received your chat through our website at 2:30pm the same day. Our customer service rep responded to you at 2:50pm on 1/30/21 leaving a voice mail on 2 different #'s you gave us ending in 4132 and 0145 inviting you to give us a call to schedule. She also emailed you at 2:50 same day on your verizon.net account you gave us. The same customer service rep also called you again Monday, 2/1/21 to follow up and left a voice mail. We also responded to you on Angie's List at 4:43pm 1/30/21 informing we would contact you Monday. I checked our call recording account for both #'s you provided us and there is no inbound record of you reaching back out to us. We will be happy to assist your with your service needs, we are available at 757-430-0358."

"We appreciate the time you gave to share your positive customer service experience. It is our pleasure to deliver home comfort and we look forward to meeting your future heating, air conditioning, electrical and plumbing needs. Wishing you a fabulous 2020."

"Thnak you for posting your positive review. We appreciate your business and look forward to meeting your future home comfort needs."

"Thank you for receiving our Operations Manager in your home last April to try to resolve your complaint following the installation. The propress technique has effective results and is a safer method than soldering. Although the job performance passed inspection by city code enforcement, we regret that we did not meet your satisfaction. We would be humbled for the opportunity to win your trust back."

"Excellent news! Thank you so much for posting your positive experience. We are so happy our tech was able to deliver prompt service. Thank you for your business and we look forward to meeting your future heating, air conditioning, plumbing and electrical household needs."

"Excellent!. We are so happy Gerald came to your rescue. Thank you for your business and for sharing your positive experience. We look forward to meeting your future heating, air conditioning, electrical and plumbing household needs."

"We appreciate your business and thank you for sharing your service experience. We look forward to meeting your future home comfort household needs."

"Thanks so much for taking the time to share your positive experience. We value your business and look forward to delivering future home comfort."

"Thank you so much for your business. I am sorry we were unable to assist with moving your pipes. It would be our pleasure to provide future plumbing repairs, heating, air conditioning and electrical household needs."

"We appreciate the time you took to share your positive experience and look forward to meeting your future heating, air conditioning, electrical and plumbing household needs. We appreciate your business and wish you a beautiful week."

"Thank you for posting your experience. We appreciate your business and glad we delivered promptness, quality with professionalism and hope you reconsider allowing us the honor to provide future heating, air conditioning and electrical household needs."

"Thanks so much for taking the time to post your positive experience. We are glad Joe brought your quick comfort and we look forward to meeting your future household hvac, plumbing and electrical needs. We appreciate your business!"