Innovative Spas

Innovative spas was sent to me through my home warranty company. I was pleased to hear they chose them because we are also in the market for a hot tub. After checking my pool, I was told that my T-Cell was bad, and not covered by my warranty. He has one on his truck and the list price was 1200.00. I mentioned you can buy them all day for way less. (FYI a brand named Hayward 15 T-Cell can be purchased for about 750.00. ) So after speaking to his boss he stated that he was told they would sell me the t-cell for 789.00. I felt it was fair and he was already here. But he then went on to tell me that she wanted me to pay a 125.00 service call fee. I said oh yes through my warranty it is 65.00. He said yea but we need you to pay a service call for the t-cell. I , very puzzled, thinking I was misunderstanding, said, well your already here and it is in your truck. He said I know but she is the boss. I let them know that trying to squeeze that extra 125.00 out of me told me about what kind of company they would be to work with, and I no longer care to purchase a hot tub from them. He said okay and left! I called the hot tub salesperson and told him what happened and why I would no longer be purchasing a hot tub from them. He rudely said OK! Well fine, she made her decision Good luck to you Side note: that they are telling people they should buy a soft tub instead of a real hot tub, because the soft tub fits 6 adults (not true) that is delivered price is 5700.00. (1000.00 more than anyone else) He also stated, â  Yes it only has 8 jets but you do not need jets for the benefit of a hot tub, just hot water . Due to my experience, please beware! This company operates without an ounce of integrity. Apparently they think that since pools and hot tub sales have soared since the pandemic, they can be rude and customers just have to tolerate it. I suggest you bring your money elsewhere.

Awesome Job

Noah and Carter were professional and knowledgeable. They kept their work area clean and the pool cover looked and functioned perfectly.

Lisa was very helpful and set up my service as quickly as possible!

Innovative Spas installed a new pump to my pool. When the installation was complete and the installer was leaving I noticed a slow leak. I pointed it out to him but I had to leave. He said he fixed it. When the rain stopped I noticed it was still leaking. The installer didn't leave any paperwork. I called to see if they would come back to fix the leak. I am still waiting. Their price was 100 more than the competition but they said they could come right away.

It took a few phone calls to set up the appointment. However, their people in the field are great, knowledgeable and courteous, they called to confirm the appointment and were actually early (!!!). So far, I am pleased - looking forward to open the pool with them in 2016.

Thomas, the Service Representative was very impressive and knowledgeable of his trade.