House of Gutters

I had new gutters put on in Oct. 2018. They installed the short gutter in the front and left a 4" gap & put the longer one on the back so it sticks out. Instead of fixing their mistake that day or measuring the 2 gutters before installing them they left them. The water over the front door drips down bec. there isn't a gutter there. I have repeatedly called Ray, the secretary & emailed Ray to have this fixed and still no response. Also, the elbows connecting the gutters have begun chipping only 5 - 6 months after the installation. Poor customer relations, faulty materials, & inexperienced employees. DO NOT RECOMMEND THIS COMPANY!

initial work wad excellent. after the gutter pulled away from the house 14 months later, i cant get anyone out here to fix it. poor service after the sale.

Their initial work three years ago was fine. No problems. I noticed that one of my gutters had come loose so I called to have them come out. Called a few more times until a storm went and tore off about 15 feet that is now twisted up onto my roof. Made numerous phone calls and even sent emails with pics showing the damage. It has been almost two weeks and I have yet to have any of my messages returned. Apparently a 20 year warranty doesn't mean anything. All of this mess could have been avoided if they came out right away and just tightened the gutter. Now I have damage to my roof because the gutters move every time the wind blows.

Within a few months they had to come back and reattach part of my gutter to the house. Recently I've had contractors work on my roof and noticed some of the gutter coming loose. They fixed it and made a comment that there isn't enough hardware to keep the gutter on. A month ago I noticed my 2nd floor gutter coming off half of the house. I've made numerous calls to the business and left messages. I've even called the owner Ray and no one will return my call. I guess they company doesn't stand behind their business. They have an answering service but no one will call me back. I wouldn't recommend this company to anyone if you want good quality service!

They were very polite, helpful, and knowledgeable. They told me exactly what to expect. They were very good. They were honest. I felt very good about them. I would call them again if I need to.

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Good company to go with, as long as you don't have any post-installation issues. My biggest frustration with them was their lack of communication following the completion of the work. I called multiple times about the gutters not working properly, and they would promise to send people to fix them...but I never received follow-up phone calls confirming the work had actually been done or that the problems had actually been fixed. The issues persisted, and then the issues got worse when we realized water was getting behind the siding of the house and leaking into our screen porch.

At the end of the day, we paid a lot of money for new gutters, and will end up paying a lot more money to fix issues that weren't there before the new gutters were installed. I would not use this company again, nor would I recommend them to anyone.

It appears to have been a job well done!  The gutters look great.  There are no leaks.  There was no debris left by the installers and the gutters themselves are and look very professionally installed.  Many compliments from my neighbors.

Sorry but this is going to be a long read.  If you?re thinking about buying from House of Gutters, I?m certain that reading this review will be worth your time!
House of Gutters began installing my gutters and gutter guards on May 21, 2015.  Most of the gutters were installed with the
exception of a few down spouts.  Some of the gutter guards were also installed.  Due to rain the installers had to quit for the day and put all the materials in my garage.  After looking at the gutter guards on my house.  I noticed something didn?t look right.  I went to the garage and checked the box.  Sure enough!  The Contractor was installing a cheaper grade of gutter guard called Xtreme Gutter Guards instead of the RHINO Gutter Guards that my contract specifically calls for by name.
The next day when the Installer came back to my house, I told him I had some major concerns about the gutter guards that they were installing on my house. I told him they were not "Rhino" gutter guards as spelled out on my contract but that they were substituting them with a cheaper, lower quality product called Xtreme gutter guards.  The Installer called Mr. Raymond Lyons, the Owner of House of Gutters.  Mr. Lyons said, ?he would replace the newer Rhino Extreme gutter guards with the Traditional Rhino
gutter guards on the following Tuesday?. 
Well, I was pretty sure that there was no such thing as Rhino Extreme gutter guards, but just to be certain I contacted the manufacturer of RHINO Guard.   Below are the questions to and responses from the manufacturer. 
 1. (Q) Is Xtreme Gutter Guard in any way associated with Rhino Gutter Guard?
      (A) Xtreme Gutter Guard and THE RHINO Gutter Guards are two completely different and separate brands. They are
manufactured at the same facility, but are not, by any means, considered to be of the same quality or standards.
 2.  (Q) Is the local dealership, House of Gutters, an authorized dealer for Rhino Gutter Guards?
       (A) Yes they are an Authorized RHINO Gutter Guard Dealer.
 3.   (Q)  If Hose of Gutters is not an authorized dealer for Rhino Gutter Guards then why are they using your product information on their web site?
        (A)  I contacted House of Gutters and they offer multiple products, including RHINO Gutter Guards. According to the dealer, they made a mistake when installing the product on your home. They understood their error and should be contacting you shortly to correct this for you.
 4.   (Q) Does Rhino manufacture more than one type of gutter guard?
        (A) No, there is only one type of RHINO Gutter Guard.
 
On the following Tuesday, House of Gutters was a no show.  After several calls to the company, I finally received a return call late in the afternoon from Mr. Lyons.  He told me that they had to order the RHINO gutter guards and that they had not arrived. I told Mr. Lyons that I should have be contacted and told this earlier rather than being left in the dark and waiting around all day for them to show up. 
 On Thursday I called House of Gutters twice to get a status on the gutter guards. Both times their representative told me that they would have Mr. Lyons call me back.  I never received a call.  Monday afternoon I once again called House of Gutters. This time I told the representative that I never received a call from Mr. Lyons and threatened that if Mr. Lyons continues to ignore
my calls that I would be filing a law suite against him with the district court. 
Again, Mr. Lyons never returned my call.  However, On Tuesday morning the Installer just showed up at my front door with no scheduled appointment to install the Authentic RHINO gutter guards.
 Last week we had the first substantial rain fall since the gutters and guards were completely installed.  The gutter system failed for numerous reasons:
1.   The top guttersdown spouts now drain onto the roof and flow straight over the gutters on the lower level.
2.   The Rhino gutter guards were not installed correctly.  The Rhino web site shows that the front of the guard is supposed to screwed to the lip of the gutter and the back of the guard is supposed to be screwed to the fascia board. (My installer did not install any back screws into the fascia!) Because the back screws were not installed, the back of the guards are pushing
up the ends of my shingles and creating a curved up ski slope for water to accelerate and fly over the lower gutter.
3.   The two Rhino corner miter boxes also failed.  The reason they failed was because the installer cut away too much of the screen mesh.  When the water and debris from the roof fall onto the miter, the screen mesh just collapses into the gutter.
 Last Friday, June 12, 2015, I called House of Gutters and informed their representative that I was having problems with my new gutters.  Of course they told me that they would forward my message to Mr. Lyons and you guessed it, Mr. Lyons never returned my call.  On Monday morning June 15, 2015, I called House of Gutters again and told them that Mr. Lyons never returned my call. 
The representative said she would forward my message.  As of today there has not been a call from the company owner.
SOME WARRANTY !
 
Looks like I?m going to have to go down to district court and file that law suite after all.  It appears that Mr. Lyons and his House of Gutters aren?t interested in honoring their warranty.  I currently have a complaint filed against this company through the State of Virginia Attorney Generals office.   

I wonder how many other folks who had contracts with House of Gutters for RHINO gutter guards were actually duped by this company and received an inferior product in it?s place, or if they were fortunate enough to actually get the Authentic Rhino gutter guards were also fortunate enough to have them installed correctly!  If there?s anybody else out there that purchased RHINO gutter guards from House of Gutters, I urge you to check and see what was actually installed on your gutters and also to check if it was installed correctly.  If it?s not the authentic product or was not installed correctly, please call the Rhino manufacturer and complain to them about their dealership with Mr. Raymond Lyons and his House of Gutters. 
If you haven?t purchased gutters yet.  HEAD MY WARNING.  TRY SOMEWHERE ELSE!

The house of gutters is the worst company I have ever dealt with. I have left numerous message about a leak on the end caps. No response from them. I have contacted BBB and attorney general for their help. The company had the nerve to tell BBB they came by one Saturday and fixed the end cap. They lied I was home and no one came to my house. Companies normally will call and let you know when they are coming. I have a 20 year guarantee and I can't get them to fix something in the first 6 months. Buyers beware don't use them.

It went very well, very pleased.  My only advice is the installer had to come out twice.  Both times he just showed up without an advance call.  Advanced calls are courteous.

They removed old gutters very professionally by one guy. Next guy came and did the install. Also done very professionally. Clean up wonderfully done.

They came out just like they said they would. They did a great job. They found rotted wood (Alot). They took care of it. We were very pleased with their work. They also had a great price. They also did a good clean up job.

Mr. Raymond Lyons was extremely courteous, professional, prompt, and efficient.  He took the time to train us on all the benefits associated with every aspect of gutters, as well as routine maintenance recommendations.  He came back out and checked on the install, after installation to ensure our satisfaction and proper operation.  I would recommend his service to any friend, relative, or neighbor.  Don't bother looking elsewhere.

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The crew arrived on time and worked straight through until the job was complete.   The guys were professional and very respectful. I was extremely happy with the completed job.
I routinely will get three estimates when I am having a service done.   House of Gutters was the ONLY one of the three that showed up at our scheduled appointment.  Another one showed up a day late and when the third one called, the day after our scheduled appointment, I suggested they not bother to come to provide an estimate.....I had already made my decision to go with House of Gutters.  
Their price was very fair.   They were extremely timely in completing the job once I hired them.   
I would definitely recommend House of Gutters.

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Excellent job all around by this company. From the initial meeting to the actual work went flawless and successful. The workers were very on professional and on time even though I was late and one of the manager even stopped by to make sure everything was going smoothly. Now when it rains, the water is actually going where it is supposed to go and I'm not picking up mulch from my lawn bed after the fact. Excellent job and I would recommend them to any one.

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OK