Hometown Remodeling

Unfortunately, Not a good experience for me, Flooring installation. I purchased a new construction condo and the builder only offered LVP installation on the first floor. I was referred to Hometown Remodeling. Despite the nice, warm conversation at the beginning of this process, the end result was a nightmare. I was under a deadline, Mistake 1, so I was told by who I believe was one of the owners Richard. In order to meet the deadline, I would have to select from the red dotted items, so I did, mistake 2. Get what you really want. The project was stated to last 3 days yet it lasted 2.5 months. Now, once the supplies "actually" arrived the nightmare started. This was a brand new home just built with no damage etc. The carpet was in the residence for maybe 2 weeks before a subcontractor of Hometown Remodeling entered my home. They damage my walls, doors, hand prints on my freshly painted white walls, I cant figure out how all this damage occurred when they were just installing flooring. Please note I was not living in the house yet, so I know it was not me or my movers. There wasn’t any furniture in the condo. Various pieces of LVP were chipped when they placed them on the floor leaving me to have to purchase wood puddy to fill these chips in my flooring. The installation of my corner rounds or trims (although charged for new) were the old ones they removed. They were dirty, some cracked, also some were not cut at the proper angels, leaving the floor to look odd or out of place. Their attention to details was non-existent, with regards to the finished product as they called "turn and key". Then my stairs, they swear up and down that the stair nose was the matching piece for the LVP I selected, yet I have two different colors, the one I ordered and the similar color that is sold at Home Depot. The company of the flooring sided with Hometown Remodeling, yet I can clearly see a difference, can you?. Well, paid my balance just to get them out of my home. In addition to paying them I had to pay another person to fix all the items that were damaged during this remodeling (flooring) project. I believe after 18 years their quality of work must be on the downward spiral and they are living off their name. I personally will never refer them as I spent three times the cost, I was charged for the disposal of carpet and the removal of my existing flooring, yet they used the dumpster onsite of the new complex. Life lesson for me. Learn from my mistake and find another company.

I feel hometown partners with high quality subcontractors. A year later, the quality of the work still feels quite High. However, during the project, the coordination of work was very slow. as general contractor, this was Hometown's responsibility. When we contacted them, we told them we had a budget of $15,000. They took a long time to get back to us with a quote and still quoted us many thousands of dollars over our budget. They offered to finance which is something we're not really interested in. We ultimately agreed to increase our budget and work with them. Demolition happened quickly which saved a bit of money on dumpster rental due to a deal they set up. However actual work didn't start for many weeks later. This means we were without a master bath for a month unnecessarily. If the work was not going to start right away then demolition need not be done. Throughout the project communication was poor and it was quite a stressful process. We needed to review changes and felt like I was chasing after them. Ultimately, I feel happy with the quality of the work, but would not want to work with them again.

Working with Richard, Robert, Tina & crews was fantastic. While we did remove several items from the wish list as they were not cost effective, the final outcome exceeded our expectations. They listened to what we wanted, addressed any concerns, and provided us with outstanding crews.

The work and company was very professional they did a great job and they cleaned up the area around the house.