HARE's Heating Cooling & Electric

Terrible experience. The tech (Paul) came out, spent two hours conducting diagnostics. Quoted me a price for the diagnostics at double the cost most other companies as well as parts mark up being double. The customer service was awful, and the tech was extremely rude when asked any questions as if he couldn't be bothered to explain pricing or services... so I decided to go with another company that charged half the cost. When sent the invoice the following day they had tacked on additional charges for diagnostics despite having been told the cost the night before. When asked what the additional charges were for excuses were made with no real answers. Finally after a little rebuttal I paid the price I had originally been told. I will never use them again, and suggest you don't as well.

Worst experience with a company ever!!!!!!!!!!!!!!! I knew immediately something wasn't right with them when the technician Paul lied to my face about not removing a couple screws I left securing the cover for my outside unit the night before. The cover was partially off and screws were missing but he said he didn't mess with it. Not sweating a couple screws, I allowed them to continue troubleshooting. Once the leak was found on the coil, I asked for an estimate for the repairs and he looked at me confused. He later said, "lets throw a number at it, $1800". I then said, lets not just throw a number at it and tell me actual cost. There was zero customer service, he became frustrated because I wanted to know what I was paying for. With attitude he said, fine I will write it up. His estimate included an extra 2 hours ($125 per hr) from the poorly put together verbal quote. And the coil had insane markup, $800!!! Needless to say I kicked him out and got another company to do the repairs for $1200, including 2 free service checks. Coil was $500 vice $800 and labor was $60 vice $125! Do not use Hare's Heating and Cooling. RUN AWAY!!!

He was prompt, very professional, he did a great work and he keep us updated.

Perfect. great guys who really care for the customer. Price was way less than other companies using the same brand equipment. Its been 2 years and my heating and AC are still going strong. thank you .

They were fast, friendly and reliable.

He would come out in the middle of the night on a Sunday night, it didn't matter. He was very responsive, very professional. He didn't charge you until the job was done. If I were in Virginia Beach he would be the first person I would call every time. He was always my "go to", would be my first call him every time. I've used him for years. He's always been responsive. He comes to help out no matter what and he doesn't charge until the job is done. His responsiveness, fairness, and communication were superb to most people we have talked to before.

Troy is the best in the business, he always gets to us fast and does excellent work with extremely fair prices. I have used his services at my last 2 homes, my business locations and have recommended him to many of my friends and family. Nice to find an honest contractor for a change! Thanks Troy!

I had met Troy Hare while he worked on a friends home. He was scrupulously honest and excellent to deal with. when I had him work on my own home, he told me what to watch for and what not to waste my money on. He gave me references on other tradesmen who are retired military like him, and I will use them also.

Fabulous! Great customer service.

Last fall, during my annual inspection of upstairs and downstairs heating/cooling units, the company that did it said my upstairs unit was leaking.  It was 12 years old - so made sense that its time was about up.    I got three estimates to replace my upstairs cooling unit.  Two of them were off Angie's list and one was the original installer of my systems.     Troy Hare was extremely responsive and nice  - I just got a really good feeling about him.  Although he gave me a complete system quote -   He was the only one of the three that suggested I didn't  really need to replace the furnace part - as it looked good and he said if he took it out he was just going to resell it.  He gave me a quote just on the air part, matching it up to the furnace brand we have.    My husband and I talked about it and decided only replacing the cooling part was the way to go.   From reading on line about various systems, most sites just said find a contractor you trust - and go with a well known brand and you will be fine.   Most of the brands come with a 10 year warranty. 
Troy was prompt both times he came - the first time for the estimate and the second time when he came to install.   In my mind  a contractor first needs to be responsive to a phone call, then show up as promised and  he did both.  He showed me what he did today - and had me check all parts of the installation.    He is just a really nice guy who in my gut I felt I could trust.  Before he left he made sure I went on line and registered the systems - so I would have the warranty coverage.  He promised to come back in the spring when we first turn on the air to make sure it's working as it should.    I like it when a contractor basically says what he will do then does it.

Another over the top performance.....???