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Guy Smith Heating & Cooling
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Churchland Area - 313-2292 Pughsville Area - 313-2293 Deep Creek Area - 313-2294 Portsmouth - Downtown Area - 313-2295 Great Bridge Area - 313-2296 Mt. Pleasant Area - 313-2297 South Norfolk Area - 313-2298 Norfolk - Downtown Area - 313-2299 Newtown Road Area - 313-2300 Ocean View Area - 313-2301 Shore Drive Area - 313-3110 Kempsville Area - 313-3111 Haygood Area - 313-3112 Seashore State Park Area - 313-3113 Oceana Area - 313-3114 Oceanfront Area - 313-3115 Blackwater Area - 313-3116 Sandbridge Area - 313-3117 General Questions 420-3222, 397-3222, 853-3222.
Business highlights
Emergency services offered
57 years of experience
Services we offer
& Hot Water Systems. Duct Cleaning, Air Conditioning, Boiler Systems, Maintaining & Replacing - Heating, Repairing, Replacement & Repair. Generator Installation. Insulation. Crawlspace Encapsulation. Energy Efficiency Audits. Dryer Vent Cleaning. Air Balancing.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5457 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 14% | ||
| 5% | ||
| 4% | ||
| 3% |
Showing 101-125 of 457 reviews
Corrine R.
Nov 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for the great rating. Ken Smith President"
Aaron B.
Nov 2015
unknown
Response from Guy Smith Heating & Cooling
"I am sorry the service did not go as expected. Please call me at my office or send us a message through the Angies List Message Center and let me know where the work was performed and I will be happy to review the situation for you. We do not want to leave any unhappy customers behind. I tried to look up your records using the address Angies List provided me but could not find any record of service performed at that address. Ken Smith President"
Christopher D.
Nov 2015
.
Response from Guy Smith Heating & Cooling
"Thank you for your business. Ken Smith President"
Carlos B.
Nov 2015
Good... the info received was worth the price alone. ..and peace of mind. .
Response from Guy Smith Heating & Cooling
"Thank you for the kind review. We try our best to be informative and affordable. Thank you for your business. Ken Smith President"
Allen B.
Nov 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you! Have a great day Ken Smith President"
Robert W.
Oct 2015
Very nice and professional technician.
Response from Guy Smith Heating & Cooling
"Thank you for the review. Ken Smith President"
Shirlene R.
Oct 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for taking the time to provide feedback. Ken Smith President"
Isaiah M.
Oct 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for taking the time to rate our services. Have a great day! Ken Smith President"
Pamela P.
Oct 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for your great rating! Ken Smith President"
Deborah R.
Oct 2015
There was a hairline crack in the evaporation line just where it joined the collection trough. My heat pump is constructed in such a way that the coils had to be removed in order to replace the evaporation trough and pipe. This required pumping it down outside so the coils could be removed. This job was labor intensive. The technician was exacting in his work. He patiently explained what he was doing at each step. He was courteous and pleasant to be with. He left the area cleaned up.
Prior to this visit I had them in because the heat pump had iced up because the motor had stopped running. They found that the circuit board was damaged and had to be replaced. They got the part and installed it the next day. The technician who did this was also courteous and patiently explained what he was doing.
The staff who answer the phones and call to report when a technician is on the way are cheerful and quick to solve any problems, are flexible when there are unforeseen changes.
This company does good work, and I will continue to use them for future check-ups.
Prior to this visit I had them in because the heat pump had iced up because the motor had stopped running. They found that the circuit board was damaged and had to be replaced. They got the part and installed it the next day. The technician who did this was also courteous and patiently explained what he was doing.
The staff who answer the phones and call to report when a technician is on the way are cheerful and quick to solve any problems, are flexible when there are unforeseen changes.
This company does good work, and I will continue to use them for future check-ups.
Response from Guy Smith Heating & Cooling
"Wow, awesome review ... I need to turn this into a commercial! Thank you for letting me know how you were treated. I will make sure my staff reads your comments during our next service meeting. Have a great week! Ken Smith President"
Trudy H.
Oct 2015
The service was fine. I called them because the a/c went out. They came and charged it but they over charged it. What happened was it was leaking. Now I am on a maintenance plan. They had to replace the unit. Something leaked on my carpet. I wasn't here. I am in the Navy. My guest didn't see them do it so I assumed it. So the last time they came to service it I told them I smelled gas. I keep smelling something under my sink. He said that's not gas, I don't know what that is. It was gas. It was gas coming from the machine that he just inspected. So hindsight I ended up spending $1800 dollars for two gas leaks. The gas person I called told me that I needed to tell my HVAC company. He didn't take out anything to test it or anything. I smelled gas so I called the gas company and they came out and found there was a leak in my meter and a leak at the a/c unit and the thing about it is the type of piping that they use was not right it was like to install the units.
Cameron T.
Oct 2015
Tech showed up, couldn't locate model number (other company knew exactly where to look), said they don't make those exchanges any more (other company had a new one in 3 days), and tried to sell me a $6,000 brand new unit. (Other company fixed my unit that day).
Response from Guy Smith Heating & Cooling
"Thank you for taking the time to let us know how we are treating our customers. I have terminated the employee you mentioned due to this situation. It never should have happened. Thank you for your business and best wishes. Ken Smith President"
Mark M.
Sep 2015
Everything went smoothly great technician
Response from Guy Smith Heating & Cooling
"Thank you for taking the time to let us know how we are doing ... I will review your feedback in our next service staff meeting. Have a great day! Ken Smith President"
Gail M.
Sep 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for the great rating. Ken Smith President"
Deborah M.
Aug 2015
unknown
Response from Guy Smith Heating & Cooling
"Thanks for the review ... I will share your feedback during our next technical staff meeting. Ken Smith President"
Donna L.
Aug 2015
Fixed AC that was not cooling. Called for an appointment late Thursday and Tech came out on Friday. Fixed unit fast and I even signed up for a maintenance plan. Price reasonable and fair compared to other companies.
Response from Guy Smith Heating & Cooling
"Thank you for the great rating ... we strive to provide great service at a fair price and it sounds like we succeeded! Have a great day! Ken Smith President"
Sharon S.
Jul 2015
get out. Well, it didn't give out. On their special deals, they do what appears to be what's minimal but not compared to what other companies do.
Response from Guy Smith Heating & Cooling
"Thanks for providing feedback. You purchased two coupons through Angies List according to my records. I reviewed the service technicians very detailed service invoices and he did a great job covering the operational components of your system. I respectfully disagree with the 'minimal' characterization in your review and also would like to point out that he made many recommendations for you to consider, which you did not take advantage of, in order to help keep your system running through the winter. I feel he did his job 100% properly and gave you the same level of service as would be provided to any other customer paying full price. If you would like to speak with me directly to let me know what other companies would do that we did not do .... please feel free to call me anytime. Have a great day! Ken Smith President"
Leon S.
Jul 2015
Appointment was quick. Punctuality was great. Repairman was professional and patient with my "silly" questions. Would use again. Would recommend.
Response from Guy Smith Heating & Cooling
"Thank you for taking the time to review our services. I appreciate you kind words. Have a great day! Ken Smith President"
Dennis W.
Jul 2015
All went well. He was very polite.
Response from Guy Smith Heating & Cooling
"Thank you for your business. Ken Smith President"
Lily C.
Jul 2015
Communication with the office was great. The technician was very good and patient to explain things in a way that even I could understand. He was very honest and not pushy with add-ons. He identified a problem that has already made my system perform better. It was a great business transaction.
Response from Guy Smith Heating & Cooling
"Thank you for your review. Ken Smith President"
Reid S.
Jul 2015
The tech was nice if clueless. Shortly after he left we had to call because the heater would no longer work. A few hours later he returned, fix the issue and happily collected his flashlight from INSIDE our furnace that he'd forgotten.
Response from Guy Smith Heating & Cooling
"Thank you for taking time to provide feedback. Obviously, this is not the kind of review I want but it helps me see and understand how my company is performing. The technician you referred to is no longer employed with my company. People make mistakes but owning up to them is what matters in the long run. I would prefer to have known about the flashlight incident as soon as it happened so I could apply immediate corrections to the employees behavior. Thanks for your business and best wishes. Ken Smith President"
Jacques L.
Jul 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for taking time to provide feedback. Ken Smith President"
NANCY S.
Jul 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for the review. Ken Smith President"
Cynthia S.
Jul 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for providing feedback. There is no excuse for our leaving you hanging like that and I apologize for this situation. We have the best of intentions in helping everyone sometimes and when the weather acts up we inadvertently overextend ourselves trying to help. We should have been in constant contact with you to make sure you knew the status of your request. This is a rare problem with our company and we have reviewed this situation with the staff to ensure it does not happen again. We will take this negative situation and use it to become better at what we do. Thanks for giving us a chance to help you, Ken Smith President"
Richard F.
Jul 2015
unknown
Response from Guy Smith Heating & Cooling
"Thank you for the rating. Ken Smith President"
Licensing
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FAQ
Guy Smith Heating & Cooling is currently rated 4.5 overall out of 5.
Guy Smith Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Guy Smith Heating & Cooling offers free project estimates.
No, Guy Smith Heating & Cooling does not offer eco-friendly accreditations.
No, Guy Smith Heating & Cooling does not offer a senior discount.
Yes, Guy Smith Heating & Cooling offers emergency services.
No, Guy Smith Heating & Cooling does not offer warranties.