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Glass Doctor of Virginia Beach

Glass and Mirrors, Auto Glass, Windows,

About us

Home, auto and business owners in the Tidewater region can rest assured that Glass Doctor® of Virginia Beach can fulfill all of their glass repair, replacement and installation needs. Serving Virginia Beach, Chesapeake, Norfolk, Portsmouth, and areas south of the James River, our local experts will re-energize homes in a timely and cost-conscious manner with fresh windows, custom-built shower enclosures, and glass decor. Our auto glass services can cover vehicles windshields, windows and mirrors. If you are a business owner, get the best Glass Doctor of Virginia Beach has to offer, such as specialty glass services, 24-hour appointment opportunities and a discount on company auto glass services. We fix your panes®. Independently owned & operated. Additional DBA - Glass Doctor. Additional phone - (757) 663-5712.

Business highlights

75 years of trusted experience

Services we offer

Insulated windows repair, frameless showers, shower & tub enclosures, office glass, door, table tops, mirrors, patio doors, replacement energy efficient windows, auto glass, window tinting

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Discover
MasterCard
Visa

Photos of past projects

Reviews

4.654 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
13%
3
6%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.7
Showing 1-25 of 54 reviews

Robert D.
11/2018
4.0
glass repair, replacement windows
  + 0 more
Company was unsure whether they were willing and able to do the job, and they were upfront about it. They provided a ballpark estimate, should they undertake the job.
Description of Work: glass replacement on 14 double-pane windows in the sunroom

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Jon S.
11/2018
3.0
replacement windows
  + -1 more
When they came out originally the technician came out looked at everything measured things and left didn’t leave me any paperwork and I had to call back the next day to see how much it would be when they came back they replaced the glass and did a nice job. I feel they should have a little more interaction with the customer about the process and how things are going to go. If you don’t want to pull the windows out yourself and take it somewhere and I would recommend this company because they come and do everything for you
Description of Work: The glass on three off my windows were staying in needed to be replaced

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$800

Ralph P.
08/2017
5.0
glass repair, replacement windows
  + 0 more
Great! They were on time, did exactly what we agreed on and the window looks great.
Description of Work: Broken Kitchen Window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John H.
04/2017
4.0
glass repair, replacement windows
  + 0 more
It went well. Visit to provide quote and repair was accomplished in a timely manner.
Description of Work: Replaced large pane of glass in front of house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Glass Doctor of Virginia Beach
Thank you for your review.

Frank D.
03/2017
5.0
glass repair, auto glass
  + 0 more
I had to wait a few minutes but the work was excellent and the vehicle passed state inspection. They even took care of another small crack for no additional charge.
Description of Work: Repair crack in windshield.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Response from Glass Doctor of Virginia Beach
Thank you for the review.

David S.
02/2017
5.0
glass repair, auto glass
  + 0 more
I took my jeep to their repair facility and the work was done while I waited.
Description of Work: replaced cracked windshield

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Glass Doctor of Virginia Beach
The you for your feedback. I will share it with the glass specialist that performed the work.

William D.
10/2016
5.0
glass repair
  + -1 more
Extremely responsive and fast. Work completed exactly as desired.
Description of Work: Mirror removal and disposal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Glass Doctor of Virginia Beach
Thank you for the feedback.

Daryl W.
03/2016
5.0
doors, glass repair, replacement windows
  + 1 more
Service was excellent given the 4:00 AM request for service. A burglar had broken the front door of my business to gain entry. Glass Doctor responded in a very timely fashion replacing the door glass and cleaning up the mess in less than half a day. These guys were great
Description of Work: Replace a shattered tempered glass entry door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Glass Doctor of Virginia Beach
Thank you for taking the time to post a review. We will share your comments with the team. Fast / reliable service is very important to us.

Bill B.
02/2016
5.0
glass repair
  + -1 more
He came out, diagnosed what was wrong with the shower door immediately and gave me a price of $150 for the replacement part and the repair. The shower door is 10 years old and the exact part wasn't available. But he found something that was close enough. It was a hinge for the door. It took him at least two hours for what is normally a routine repair and he just charged me $150. They made no money off of that particular repair. The guy who did the work was Doug Huddleston. He was just terrific. He worked very hard and was competent. He knew what he was doing. He struggled with the repair until he got it done and done right.
Description of Work: They repaired a shower door.
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Response from Glass Doctor of Virginia Beach
Thank you for the feedback. I [Member Name Removed] share it with Doug. He appreciates you taking the time to leave the feedback.

Greg G.
08/2015
5.0
doors, glass repair
  + 0 more
Contacted Glass Doctor and made appt. for measure and quote for mid-July. Doug arrived promptly, measured, gave recommendations, and provided quote. I ordered same day and provided a 50% deposit. Door was ordered, updates and appointment scheduling for the install was on-time based on lead times, and the door was installed today and looks beautiful!! Doug and team provided a professional install, and cleaned up everything (including hauling away the old door). Highly recommend Glass Doctor!
Description of Work: Installed new frameless glass shower door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,650

Response from Glass Doctor of Virginia Beach
Thank you for taking the time to do a review. We will pass the review along to the technicians that performed the work. They really appreciate the feedback.

beverly J.
08/2015
1.0
glass repair
  + -1 more
I contacted the provider (Glass Doctor) on 7/21/2015 about a broken patio sliding door and the provider arrived on 7/22/2015 to provide me with an estimate at which time I paid a $100.00 deposit and was informed that the work would be done on 7/28/15, I was never contacted with an appointment time , and on 7/27/15 I contacted Glass Doctor for an arrival time and was informed the glass was on the truck and would arrive on 7/29/15,after hearing nothing further I recontacted them on 8/1/2015 at which time I was informed that the inventory person I talked with would not be in the office until 8/3/2015 (Monday), I called Monday and was informed that the inventory person arrived at work a 8:30am est., I waited until 11:00am. to hear from the company and was never contacted, so I recalled them and was informed that a call had been put in to the manufacturer of the glass and they were waiting for "A RETURN CALL". I'm disappointed with the word of this company as no effort was made to contact me, all of the effort was initiated by me, and I'm frustrated with their lack of concern for a customer. I WOULD NOT use or recommend this company to anyone ever!
Description of Work: Nothing

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Glass Doctor of Virginia Beach
Thank for your feedback. It is obvious we failed to service you properly.

Rhonda S.
03/2015
5.0
replacement windows
  + -1 more
Much cheaper.This is a much better deal for me. Under the storm, they would make an appointment. They would call right back if you gotta reschedule due to the storm. He would keep calling. Very professional. he would do some other things for free. Customer service is a big big deal for me. To let you know what's going on.
Description of Work: I recently used Glass Doctor to replace my window paint and they repaired a part of the window up and down. They repaired four parts for me. I don't know if its called a balance or something like that. The one that is used to raise the window. They replaced the window paints for me. They replaced like 4 or 5 windows that they have to replace and they replaced the balance for windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Glass Doctor of Virginia Beach
Thank for the great feedback. Andre really appreciated it.

Mary Sue B.
02/2015
5.0
replacement windows
  + -1 more
The service was very reasonable. They were both professional and quick. They did not make a mess of anything. They were right on time.
Description of Work: He resealed a stationary window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Glass Doctor of Virginia Beach
Thank you for the feedback. It really helps us provide better service.

James M.
12/2014
5.0
glass repair, auto glass
  + 0 more
Ding was repaired to the extent that you have to search to see the spot where the ding was. Almost invisible.
Description of Work: Repaired a ding in windshield.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Maureen M.
12/2014
5.0
glass repair
  + -1 more
They were prompt, efficient, the workmanship was excellent
Description of Work: The replaced a window in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary A.
03/2014
5.0
glass repair
  + -1 more
It was fine. They were very good and very professional. They came to the house and did the measurements. They said that if I wanted to save $50, I can go pick it up which I did.
Description of Work: Glass Doctor of Virginia Beach made glass for tabletops.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Response from Glass Doctor of Virginia Beach
Thank you for the nice comments. I'll pass them along to the glass specialist involved.

David M.
01/2014
5.0
glass repair
  + -1 more
Initial service call was prompt and very well explained. Quote provided was accurate and unchanged when service provided. Once deposit placed, glass was turned around within 48 hours. I called another company who quoted 1-2 weeks so I ended up staying with Glass Doctor. Installation was quick and easy. Very professional.
Description of Work: Replacement glass for cracked double-pane window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Response from Glass Doctor of Virginia Beach
Thank you for review. Your comments mean a lot to us. I will pass them along to the Glass Specialist that provided you with the service.

louise S.
10/2013
5.0
glass repair
  + -1 more
They did a great job, quickly, efficiently,and professionally. No mes, clean job.
Description of Work: Replaced glass in windows that had become cloudy due to leakage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from Glass Doctor of Virginia Beach
Thank you so much for feedback.

Kimberly W.
04/2013
5.0
auto glass, glass repair
  + 0 more
Called a few auto glass companies in the area for price comparisons since I would have to pay out of pocket. Glass Doctor had the best price. They asked me to come in and looked at the windshield to make sure it couldn't be fixed vs. a new one to save me money. They showed honesty, a high level of professionalism, and integrity. Made an appt. and had the window done in under an hour as promised. They can come to you but I chose to go their location. Also honored the Angie's list coupon. Would definitely recommend them to others!
Description of Work: Needed to repair/replace front windshield on my Honda CRV due to lots of tiny chips (from rocks over the years) that caused a glare when the sunlight hit it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Response from Glass Doctor of Virginia Beach
[member name removed] thank-you for the review. It was nice of you to take the time to write it. I will pass your comments along to Chuck the technician that worked with you. He will be excited to read your comments.

Elgin G.
03/2013
1.0
auto glass, glass repair
  + 0 more
The glass was cheap after market back window that was warped along the bottom. My insurance company agreed with me and increased the allowance for "dealer glass". Glass Doctor would not cooperate and would not replace the cheap glass even when I offered to pay the difference. I will never use them again! Office personnel were also rude. I've never had an experience like this before.
Description of Work: They installed a back window in my 2008 Honda Accord.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$500

Response from Glass Doctor of Virginia Beach
Member, We have discussed this issue with you since September, 2011. We tried to bring this issue to a resolution by replacing the glass. You agreed to have the glass replaced. When the technician showed up to do the work, you turned the technician away. We discussed the quality of the glass at length in court in July 13, 2012. The judge ruled there was nothing wrong with the back glass installed in your vehicle. To help refresh your memory the case number was GV12025680-00. The Better Business Bureau also agreed there was not an issue and removed your complaint. The glass we use is provided by Pittsburgh Glass Works www.pgwglass.com PGW manufactures and private labels glass for companies like Ford, Honda, etc.. Currently PGW private labels 52% of the automobile glass installed in new vehicles in the USA. It is the glass of choice for State Farm and Lynx. Lynx administers glass claims for State Farm. We have been providing glass services to Honda automobile dealerships in the area for over a decade. This is the same glass we provide them Your insurance company did not agree that there was an issue with the glass. If they had they would have contacted us about the situation. I am sorry to hear that you feel, the customer service team was rude. Every time you have called the customer service team has spent 30-45 minutes with you on the phone. You have never mentioned before that anyone has ever been rude to you. You did not mention this when we last spoke after the court case on the court house steps on July 13, 2012.

William R.
02/2013
4.0
glass repair
  + -1 more
The service was fine. I have no complaints with the service.
Description of Work: They replaced a broken storm window. They replaced the broken glass within the old frame.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0

Yes, I recommend this pro

Response from Glass Doctor of Virginia Beach
We appreciate you letting us fix your storm window.

Laura A.
02/2013
5.0
glass repair
  + -1 more
They are honest and have very good integrity. I like working with them.
Description of Work: They have cut glass for me in the past. I always call them to cut glass when I get a new table. I have also purchased glass cleaner from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Glass Doctor of Virginia Beach
Thank you for taking the time write to about your experiences with us. The team really appreciates the feedback.

Pete N.
02/2013
5.0
auto glass, glass repair, replacement windows
  + 1 more
I received very good services. I have no problems with their work. I recommended them to my insurance company because they did good work. He always gave me a can to clean the windows with. They really went above and beyond.
Description of Work: They replaced a window that was installed incorrectly by a previous provider. They upgraded the window with a tented window.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Glass Doctor of Virginia Beach
Member, We like to leave behind a can of glass cleaner when we do jobs to thank customers for allowing us to work on their homes or vehicles. It is just our way of saying Thank You.

Cheryl D.
02/2013
3.0
auto glass, glass repair
  + 0 more
The dealership just had to re install the driver side window because it was loose. They indicated the glue that Glass Doctor used, was not the standard glue Honda would use and it had detached over the years. I did have to pay extra to repair it. However, when Glass Doctor installed the window they seemed to do a good job. They showed up on time and they were polite.
Description of Work: I have used their services twice. They replaced a windshield. They also replaced a driver side door window on my Honda.

Rating CategoryRating out of 5
quality
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Glass Doctor of Virginia Beach
Member, I'm sorry that there was an issue with the driver side window. Thank you for taking the time to write about it. The glass company we use manufactures glass for Honda, so I'm not sure what happened.

Nancy B.
02/2013
5.0
glass repair
  + -1 more
The service was good. They were here when they were supposed to be. We have no problems with work.
Description of Work: We had some glass work done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
    • 3

Contact information

5226 Indian River Rd Ste 104, Virginia Beach, VA 23464

www.glassdoctor.com/va-beach

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Glass and Mirrors,
Auto Glass,
Windows,
Doors,
Kitchen and Bath Remodeling,
Window Tinting,
Windows - Safety & Security Film,
Auto Detailing

FAQ

Glass Doctor of Virginia Beach is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Glass Doctor of Virginia Beach accepts the following forms of payment: Discover,MasterCard,Visa
Yes, Glass Doctor of Virginia Beach offers free project estimates.
No, Glass Doctor of Virginia Beach does not offer eco-friendly accreditations.
No, Glass Doctor of Virginia Beach does not offer a senior discount.
No, Glass Doctor of Virginia Beach does not offer emergency services.
Yes, Glass Doctor of Virginia Beach offers warranties.
Glass Doctor of Virginia Beach offers the following services: Insulated windows repair, frameless showers, shower & tub enclosures, office glass, door, table tops, mirrors, patio doors, replacement energy efficient windows, auto glass, window tinting

Contact information

5226 Indian River Rd Ste 104, Virginia Beach, VA 23464

www.glassdoctor.com/va-beach

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed