First Landing Auto Care

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Price of repair was well above two other quotes I received.

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This business likely fails state vehicle inspections on perfectly fine vehicles to pad their wallets with repair costs they tell customers must be made. The mechanics here are not great at assessing and fixing problems, they are more prone to unnecessarily replacing entire assemblies and unrelated parts.
I have been a customer of this business ever since they were at this location. Over the years I noticed their prices were higher than other auto shops, I was willing to pay it because they were conveniently close.
Recently, they failed my vehicle state inspection for two reasons. They said the defroster did not blow hot enough air and that a headlight was working but it was loose. They quoted me $1,169 to repair these two issues. This seemed like an excessive amount and I did not have it repaired.
I never noticed previous issues with my defroster or headlight. At home I tested my defroster and it worked fine. I then inspected the headlight. One of the screw heads in the assembly popped out of its plastic retainer causing one quarter of an inch of play in the headlight assembly. I noticed that by turning an adjustment screw, the screw head would tighten against the retainer again and the small bit of play would likely be gone.
I returned to the shop to speak with the mechanic who inspected it, Jason. He could not explain how the defroster was working but still wasn’t willing to pass it because the tiny movement in the headlight was a “serious safety hazard”. He said it caused the headlight to shine off the road (a ridiculous claim). I asked him to tighten the adjustment screw to see if that would bring it to his liking. He replied he was not comfortable trying that and the only thing he could do was order and replace the entire light assembly
for $230.
I then spoke to Lisa, who referred me to David when I asked for the manager. They both refused to take a second look at my situation or admit to the insanity that was taking place. They stated it was out of their hands and they could do nothing for me but the repairs they quoted me. Sidestepping the responsibility of THEIR MECHANIC was a sign to me something was not right.
The next day I tightened the adjustment screw in the headlight assembly, which did fix it, then took it to a different auto shop for
inspection. It passed without a problem.
At the worse, this business fails mandatory state inspections to prompt customers to pay ridiculous repair costs on things that are not even broken! At the best, this shop’s mechanics are incompetent and not willing to do actual repairs such as tightening loose screws! For these reasons I will no longer be taking my two vehicles to this location and I advise others to steer clear of this establishment.
Although I cannot prove it, this business could be using the state inspection to intentionally exploit military customers. Without a current state inspection sticker, military members are denied access to local bases where they must work, making them an easy target. At the time I had base stickers on my vehicle and have since taken them off so as not to advertise I’m in the military.

I think their pricing is high but their service is really good. They are very nice and they will take care of some things for free for you sometimes, they will give you a ride to and from your house and they are pretty quick in getting stuff done.

The First Landing crew have done work on my car and my husband's car. They are professional and friendly and do a great job. I highly recommend them. They get very busy and can get backed up with work. My oil change took the majority of a day to complete. It wasn't a problem for us that day. Just be sure to ask when they can get to your car if you drop it off. Clean, honest, reliable.

I am so happy I found First Landing Auto Care! It is conveniently located, but more importantly, they offer great service at reasonable prices. I highly recommend First Landing for all your auto care needs. Lisa, the service advisor, is great! She went over all the details of what was done to my car as well as suggestions for future repairs. But no big-time pressure which I really appreciate.

First Landing Auto Care are very good. They have been efficient and extremely straight forward about repairs and about scheduling repairs. In addition to discussing the work needed to be done, they discussed the relative urgency that needed to be done, so you could schedule a visit for each without endangering the future of your vehicle or any safety issues.

They are really good. They are very polite, professional, and honest.

The basic repairs were performed quickly, they kept me informed of progress, and I got the truck back on time.

Following the repairs, I noted a small issue with idle speed. They spent many hours going over every possible cause, and called in senior technicians from NAPA and Ford to help identify the problem. There was no additional charge for all of this additional work, which finally identified an issue with the engine control computer and its software.

The thing I was impressed about, Chris the supervisor, was very considerate and gave me several different options. There wasn't any pressure like I've experienced at other shops. My first experience there I went in to get the car inspected and it had some challenges and they were able to get those resolved unlike other shops that I had been to. One time, my airbag light was on and other shops said they couldn't get it to go off and told me I would have to live with it, but First Landing was able to take care of it. It was also inexpensive.