Detailing

I called late on a Thursday afternoon to try and schedule them to come out either Friday or over the weekend as they DO work weekends. I had to leave a message as no one answered the phone. After 24 hours and no return call, I called and left another message. Later that afternoon, I finally got a call. When I asked the scheduler/receptionist if they cold polish/seal aluminum, she said she did not know and that she would have their service manager call me right back. Another full 24 hours passed with no return call from the service manager. When he finally called me back and conformed that they could do the job, he requested to come out and see the trailer on Sunday, after church (approx. 11:00). He did come out and see the trailer and gave me an estimate. The estimate was pretty high compared to the $250 that I paid in Alabama but that could just be because of location. I was ok with the estimate and we scheduled for that Thursday with an arrival time between 7:30-8:00AM (it was extremely hot, so it did not surprise me they wanted to get an early start). Thursday comes around and I get up early to meet up with them and have all my barn chores finished so I could spend a little time with them, but they never show. After 45 minutes late, I finally get a call from the receptionist that their van has broke and they are getting a mechanic out to work on it as we speak. She said she would call as soon as they were on their way and it should be shortly. I never got a call from her. Instead, I called her back after another hour of no show or call. She said they were already on their way (where was my call)?! I tell her that I have an obligation that just popped up that morning and I have to be somewhere with the trailer by noon; had they showed up when they were suppose to , the crew of 2-3 of them would have been easily finished by noon. So she has the service manager call me and we reschedule for the same day but at 1:30PM. AGAIN, I am outside waiting for them to show and they are over an hour late! Then they complain about me needing to move the trailer again because it was in the sun (again, would NOT have been in the sun if they would arrive on time as it was shaded most of the day), I refused to move the trailer as my husband needed the truck and was taking off with it as they were complaining. They did start working on the trailer but I soon found out that besides bringing a sandwichs for themselves, they didn't have any drinks or water; so I brought them all out Pepsi's and bottled water. Pretty shocked that with a forecasted heat index of 107, they didn't think to bring jugs of water for themselves! I didn't mind but it was pretty interesting! When they left, it seemed to look pretty good but it was dark, so I couldn't see really well. I went out to inspect it the next morning and found that the aluminum that was polished had turned black in a few areas. I called them back and the receptionist answered again. She said she didn't know anything about the aluminum polish and again, would have to have the service manager call back. I never got a call ALL day! I finally called back and they came back to buff it out but were 20 min late again!!! They claimed it was because I refused to put the trailer in the shade and the sun did that to the polish. Well, be on time since you never were ONCE! I would immediatly change this companies name from RELIABLE as they are anything but! They did a decent job but it wasn't great, it just looked clean, not polished and well waxed like the crew in Alabama was able to do.