Decked Out Builders has been building decks since 1985. We have won 18 Gold awards from Tidewater Builders Association's Homearama and Home and Garden Shows. Also, Best of the Beach Awards for several years. Selected top ten deck building company in the country from Deck Builders Magazine. Servicing Virginia Beach, Virginia/
Decks, Screen Porches, Three Season Rooms, Gazebos, Pergolas, Patios, Trellis, Existing Deck Replacement, New Deck Building, & Pavers with Deck.
Small repairs, staining, pressure washing, sealing, concrete slabs
Yes
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
90% | ||
3% | ||
2% | ||
0% | ||
5% |
"Thank you [Member Name Removed]! for the nice review! It was a pleasure working out there! We hope you enjoy your deck for many years! Glenn"
"[Member Name Removed], What a nice review! This is why we love our job. Knowing how happy you are when walking on your new deck! Thank you. Glenn"
"Mrs. [Member Name Removed], We build decks and we build them very well. In your case, you only wanted a re-deck. Which means leaving the under structure and decking the surface. You had 2 sets of steps which we were to re-deck 1 set and I offered to re-build the 2nd set because of your difference between riser heights. I came out at the end of the job and saw that Eric my carpenter rebuilt the set that was only supposed to be re-decked. I than took the time to help him take down the set of steps that was to be re-built. So you got 2 new sets of steps instead of one. The decking we used to re-deck was a #1 grade pressure treated pine like specified in the contract. We re-capped your existing top railing. If I recall we installed new Lattice skirting which was not in the contract. I don't appreciate lies let alone a bad grade. You said " he didn't show up to see the deck when completed" I walked through the deck with you and even called you to set up the time to meet (which I have on record). You were completely satisfied and handed me the check for a whopping $3000. Which was the contract price. 2 or 3 months later you called me to tell me your deck boards are splitting. I replied that this is the nature of pressure treated wood. I also mention a sealer or stain can help the wood from drying out. You said If I knew this from the start I would never have had this deck re-decked. You refused to believe what I had to say about checking which pressure treated wood always does. Good luck to you Mam. Maybe next time you can save up for a PVC or composite decking material. Please do me a favor though. Don't call us when that time comes. Also I see you did not put in the other grades in each category. 3000 was way too low for what we did for you. Should be an A Professionalism no question an A. Take care."
"Thank you [Member Name Removed] and [Member Name Removed] for your kind words. It was nice working with you! Glenn"
"Due to our work load with new construction and scheduling for upcoming jobs we cannot pull our crews off for deck repairs at this time. We had the courtesy to call you and tell you this. Our A Rating supersedes your unnecessary review and we will continue to please all our customers that we do business with. Glenn Stagg, Owner"
"I am sorry that you had a negative experience with Decked Out Builders. I take great pride in providing excellent service and an excellent product. Unfortunately, at the time of your quote my father passed away unexpectedly. Your paperwork was misplaced otherwise I would've reached out to you to explain the delay. My intent is not to make excuses but rather shed light on the circumstances. As you can see from our reviews and awards from multiple groups and websites, this is not the standard we hold ourselves to. If you are still interested in a quote, please let me know and we will get one to you ASAP. If not I understand. Glenn Stagg, Owner"
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Monday: | 9:00 AM - 5:00 PM |
Tuesday: | 9:00 AM - 5:00 PM |
Wednesday: | 9:00 AM - 5:00 PM |
Thursday: | 9:00 AM - 5:00 PM |
Friday: | 9:00 AM - 5:00 PM |
Saturday: | 10:00 AM - 2:00 PM |