Capital Remodeling Windows & Bath

I already knew a lot about windows but I still decided to shop around prior to replacing my windows and sliding glass door for my condo. Out of all the companies I spoke with; Capital had the best combination of quality, energy efficiency and warranty at the best price. I did receive some quotes that were lower but the quality was lacking and no one could match their triple lifetime warranty including glass breakage for any reason, plus they even covered the labor for life. I instantly noticed a huge difference in how much cooler my home has been since the windows were installed and my first electric bill was almost $80 less than the one prior. All in all I am extremely satisfied with my decision so far.

They technicians were very friendly on time and professional. There was a small defect on one of the windows after the installations and when I called them, they were very prompt to come back out and correct.

No complaint on quality of windows or the installation crew.  I believe I was misled by the salesman on what would be done on the exterior trim.  Instead of wrapping the existing J strip modeling, the existing (old and worn) J strip trim was reused. It really detracts from the overall appearance of the new windows.  To be honest, we probably have some responsibility for not ensuring what we were receiving for our money.  It was not until the installation progressed that it became apparent that a upgrade to the exterior trim was not to be.  A representative from the company did offer a price break to try and make it right but in the end this money will go to trying to fix what I thought would be part of the installation.  Buyer beware - make sure you clearly understand (and have it in writing) what will be done on exterior trim.  I had seen other window replacements on neighbors houses and there trim was redone.  I wrongly assumed that was normal practice when replacing windows.  Seems to me putting new windows and not upgrading the trim is like putting lipstick on a pig.

 I ordered a bigger project.  When life changed for me they wouldn't let me out of my original contract even though no work had been done.  They did work with me to use the total amount in ways I'd like to change to better fit my new arrangement. Scheduling was long, and I had a hard time getting in touch with them. But the man who actually came and did the work was excellent and trustworthy. They missed a small order (drawer pulls) but when I finally got in touch with them again, they made things right.

I like the quality of the windows. I did not like the service that I received from Capital Remodeling Windows & Bath. They said they would come out and then they postponed a date on me which we knew, he said there was a hurricane, I think it was hurricane Sandy and I said not a problem with that. But once they did get out here and they put the windows in, they were supposed to put in 9 windows but 3 of the windows they measured wrong.The guy who was putting the windows in explained to me that they had the numbers transposed the numbers backwards. I was very upset about that.

The guy was very nice and the cost was very competitive. Then we had some window issues with the wrong type of window,  they tired to give us the cheapest kind of windows. They then came back out and upgraded our windows and we had to pay extra. I would not use the two reps again, but we might use the same company.