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Bug-Masters LLC.

Founded 2011 • With Angi since August 2012

2.3

(3) Verified Reviews

Business Details

Phone Number

Address

3516 Melinda Place

Virginia Beach, VA 23452

Description

Bug-Masters, LLC, has over 12 years of experience dealing with all types of pest control. We are extremely reliable and do offer emergency services. We take pride in assuring that your needs are taken care of. We are able to provide all of our customers with reasonable pricing, quality workmanship,

Verified Reviews

A few reviews for this pro...
1.0

06/04/2021


Lisa D.

I started using Bug Masters LLC in 2014. As a customer, I have been pretty satisfied. Through the years, a friendship formed. I went to work for Jon recently, I walked out just under 2 months of employment. Yes, walked out, because Jon told me that if I didn't like what was going on, he was in a very heated discussion with his VP, his mother, that I could leave and turn in my resignation. Jon was so loud that the whole building must have heard him. Jon was not only unprofessional, unruly, but belligerent as well, not only this incident, but numerous times before. Jon is not only like this with his employees, but customers as well. So, what you have read from other reviews about Jon Tari's attitude is correct. If everything is going well, he is a kind and generous man. However, if you disagree with him, he is VERY confrontational, and he even admits it. I have cancelled all my services with Bug-Masters LLC. As per the pest and termite contracts, I sent the cancellation letter via certified mail. I was called by the Vice President, Sharon Geisinger, whom is Jon's mother, that Jon wanted to come out and remove the bait stations and rat stations but he changed his mind and decided to just leave them there. First, I paid for those termite bait stations and secondly, I did not request for them to be removed. Nowhere in the original contract, nor the new updated and stricter contract sent out on 5/18/21, did it say, if I cancelled, the bait system would need to be removed. The rat stations were recently placed and since I was an employee, Jon did remove the charges from my account. I expressed to Jon that I did not have a problem paying for them, like every other customer. It was his discretion not to charge me. After hanging up with the VP, about an hour later, I received an automated call stating that the technician would be out to service my address the next day. They never came. I sent out another certified letter, to protect myself, stating that I have fulfilled my contract, there is a ZERO balance and I wanted no further contact from Bug-Masters LLC in regards to the contracts. Behold, I get a letter from the company signed by all the employees. Now I am told I should have called him about my concerns. Jon was so gracious not to bill me for the rat stations. That was his choice, I made it clear that even though I was an employee, I would pay for the services. He chose friendship over pettiness; I think he is worried I will write a review of what he is like. He wanted to ensure my property was protected. I recall the bait stations being placed in the beginning of March but I was being a "pain" about asking about them checking them. Jon turns things around to make the other person look bad. Please take time to read the comments prior to mine, take note the dates, how the reviews are written, and the responses from Bug-Masters, they speak for themselves. You may want to take a screen shot of this review, I am sure that Jon will say that this write up is illegal in some way and want it taken down.

Description of Work
Pest and Termite Control

Category pest control

1.0

03/13/2020


Colin W.

Very rude, chemicals do not work, would not treat entire property but charged for complete treatment on countless occasions. Never called to say he was coming, would just show up. Very crooked owner lies constantly and very demeaning towards women.

Description of Work
Ant Control

Category pest control

5.0

08/04/2017


ROSEMARY T.

Very friendly & they came the same day that I called. The office was great. No Problems.

Description of Work
Bug control.

Category pest control

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    20%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Mosquito Control , Pest Control , Termite Control , Bed Bugs , Bees/Wasp , Fleas , Rodents , Closing Letters for Real Estate Transaction , and offer termite warranties with out treatment (please call for details).

    Services Not Offered

    Dust mites , Bird Mites

    Frequently Asked Questions & Answers about Bug-Masters LLC.

    How is Bug-Masters LLC. overall rated?

    Bug-Masters LLC. is currently rated 2.3 overall out of 5.

    What days are Bug-Masters LLC. open?

    Bug-Masters LLC. is open:

    Sunday: 12:00 AM - 11:30 PM

    Monday: 12:00 AM - 11:30 PM

    Tuesday: 12:00 AM - 11:30 PM

    Wednesday: 12:00 AM - 11:30 PM

    Thursday: 12:00 AM - 11:30 PM

    Friday: 12:00 AM - 11:30 PM

    Saturday: 12:00 AM - 11:30 PM

    What payment options does Bug-Masters LLC. provide

    Bug-Masters LLC. accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does Bug-Masters LLC. offer free estimates?

    Yes, Bug-Masters LLC. offers free project estimates.

    Does Bug-Masters LLC. offer eco-friendly accreditations?

    Yes, Bug-Masters LLC. offers eco-friendly accreditations.

    Does Bug-Masters LLC. offer a senior discount?

    No, Bug-Masters LLC. does not offer a senior discount.

    Does Bug-Masters LLC. offer emergency services?

    Yes, Bug-Masters LLC. offers emergency services.

    Are warranties offered by Bug-Masters LLC.?

    Yes, Bug-Masters LLC. offers warranties.

    What services does Bug-Masters LLC. offer?

    Bug-Masters LLC. offers the following services: Mosquito Control , Pest Control , Termite Control , Bed Bugs , Bees/Wasp , Fleas , Rodents , Closing Letters for Real Estate Transaction , and offer termite warranties with out treatment (please call for details).

    Are there any services Bug-Masters LLC. does not offer?

    Dust mites , Bird Mites