Brooks Transfer & Storage Co., Inc.

"Thank you for the wonderful review! We'll be sure to pass the kind words onto everyone involved in your relocation. We hope you enjoy your new home!"

"Thank you for the review, we'll be sure to pass it on to everyone involved in your move. We hope you enjoy your new home!"

"That is wonderful to hear, thank you for taking the time to review our service!"

"THANK YOU for the review and kind words! You certainly have moved to a beautiful area and in fact the daughter of Brooks' owner is attending Flagler College just up the street from you. We are so happy to hear that you were completely satisfied with our services and we hope you enjoy your new home."

"Thanks for using us for your move to NV and taking the time to give us a review! We'll be sure to let your entire crew know that they did a job well done and hope that you enjoy your new home out west."

"Thank you for taking the time to leave a review, we really appreciate it! We'll be sure to pass this onto everyone involved in your move with Brooks Transfer."

"Thank you!"

"We appreciate the kind words and rest assured, we will let everyone know that was involved in your relocation!"

"Thank you for taking the time to give our Company a review, we will certainly share it with everyone involved with your move!"

"This customer had an estimate dated February 16, 2016; a Straight Order for Service/ Bill of Lading GPP1 /W; which means the final charges are based on the guaranteed weight which is noted on the estimate; with a weight allowance credit, if the actual weight is less than the estimated weight. The estimated weight was 11,000 pounds and the actual weight was 10,380 pounds. The customer was entitled and did receive a weight credit allowance. The weight allowance credit is as follows: 11,000 minus 10,380 = 620 pounds divided by 100 = x $14.00 per hundredweight (cwt) = the weight allowance credit of $86.80. On or about March 10, 2016, the customer agreed to the binding contract terms which included the transportation of 11,000 pounds; Packing/Unpacking, Advance 3rd Party Charges at Origin and Destination for a Grandfather Clock; as well as minimum liability of $.60 per pound per article. All items and services noted on the Estimate / Bill of Lading are bound except it reads: PLUS any non-bound charges shown for Advance 3rd Party Charges (Exception Terms noted on page 3 of the signed Bill of Lading). Please Note: The Origin Advance 3rd Party Charges on the Estimate were quoted at $177.00 (Non-Bound Services); The Destination Advance 3rd Party Charges on the Estimate were quoted at $177.00 (Non-Bound Services); the actual Origin Advance 3rd Party Charges were $92.00 (decreased by $85.00); the actual Advance Destination 3rd Party Charges were $161.00 (decreased by $16.00). As stated above 3rd Party Services are non-bound items and they could increase and /or decrease. However, on this order the 3rd Party Services decreased by $101.00. The customer was entitled to and did receive a credit. Records indicate that the customer notified United Van Lines in regards to their Grandfather Clock. The customer's claim was denied, as mechanical malfunctions are not covered. The Grandfather Clock was serviced by CSNS Relocation Services. CSNS was notified and an inspection was scheduled. Per the inspection, the section that was not working properly was not a part included in transit servicing; this was not a part would've needed to touch at any time during the disassembly or re-assembly of the Grandfather Clock. We did not anticipate or foresee difficulties with this move, however we do regret that we failed to meet the customer's expectations. Thank you for allowing us to respond."

"Thank you for taking the time to write a review, we appreciate it!"

"We appreciate the kind words! We take pride in our work and can't be more pleased when we receive excellent feedback like this. It will be shared with everyone involved in your relocation, thanks again!"

"THANKS for taking the time to give us a review! We'll be sure to recognize the crew in our next Operations meeting. We hope you enjoy your new home."

"This is excellent news and we appreciate your comments. We'll be sure to thank everyone involved in your successful move!"

"Another great review, thanks so much for taking the time to write about your experience!"

"We were glad to be of service and pleased that you were happy with our service. We appreciate you taking the time to give us a review!"

"This was an Angie's List deal purchased by a Ms. C, not Mr. K, the actual person who moved. Originally, they purchased a "2 men for 4 hours deal" then changed their mind to a "3 men for 4 hours deal" after we informed them that it sounded like a move would require more than 2 men and we advised of the cost difference. We were told that the shipment would be completely packed and ready to be moved however, this was FAR from the case. Due to the situation, we extended a discount on boxes for him to pack himself the day of the move to help him save money. We assisted with the packing and provided more material of which he agreed to pay. This is simply a case of someone being unprepared for a large move. We emailed him the breakdown of charges so that he could understand what he agreed to and signed for, what services we provided. However, a couple weeks later he called and said he didn’t feel this was fair and again we explained the services we provided and what we did to help him move. Moving is stressful and when you purchase a deal, such as a 2-man crew for 4 hours or a 3-man crew for 5 hours, that is what you are going to get, not an unlimited amount of labor and hours. Feel free to read our other reviews in order to determine the quality and integrity of our service."

"This local, one-day move took place on November 6th and we were not alerted of any issues until December 14th. At the time, the customer didn't ask to file a claim but rather, asked if we had come across a French Horn that she realized she couldn't find. We looked for it and never found it so we called her back to let her know. We also asked the crew about it as well as our warehouse staff still without any trace of it. We called her again with the same information but got her voicemail and we never heard from her again, so we hoped that perhaps she had found it after all. We take reports of alleged theft, which are extremely rare, VERY serious and encourage our customers to involve law enforcement if need be and we fully cooperate. Unfortunately, even if additional coverage was purchased, the outcome of this situation would be the same."

"We apologize that we could not accommodate your after-hours request for an appointment and never had the opportunity to have you as a customer. However, we do thank you for your comments."

"We sincerely apologize that this move wasn't performed without incident. This is far from our normal, professional service. We identified the issue/weak link(s) the day after the delivery and took swift action to ensure that this would not happen again. Thank you for bringing the matter to our attention and should you have anything further to add or need instruction on the claims process, please call our office. We appreciate your business and hope that you are getting settled in your new home."

"We are glad that you were completely satisfied with our service and hope you enjoy your new home!"

"We'll be sure to pass your great comments onto the crew! Thanks for taking the time to review."