Bob The Plumber
About us
Business highlights
Emergency services offered
Amenities
Emergency Services
Yes
Reviews
2.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 67% |
Showing 1-3 of 3 reviews
Todd R.
Feb 2013
Bob the Plumber visited the condominium where the master bathroom is being renovated to provide an estimate for the work. Bob charged $35 for this visit but said this would be deducted from the bill if he performed the work.
Bob the Plumber was contracted to perform the rough in work for the new shower. Overall the work was terrible and unacceptable. Bob was well aware that the shower plumbing was to be completely roughed in. However, Bob did not complete the rough in. He told me I needed to purchase a valve and that to install it would be an additional cost. I was very irritated by this both because he had not told me during the initial visit that I would have to provide this valve and because it was clear a complete rough in for the shower was required.
When the tile man arrived he pointed out the shower drain was not level and was located in the wrong place. The tile floor could not be installed. The general contractor contacted Bob to correct the work. It took a couple of days before Bob appeared to correct the work. Bob's approach to correcting the problem was to force the drain into position and poor concrete around it to hold it in place. This did not work and the drain was still not level.
I had to hire another plumber (found on Angie's list) to tear out Bob's drain work and install the drain properly. The replacement plumber charged less per hour than Bob and did the work correctly.
Another irritating thing that Bob did was that he painted the water access cover blue. He initially stated this was required but I had never heard of or seen such a thing. After pressing him on this issue he finally admitted this was his "mark".The water access cover is located in the sidewalk near the front door of the condominium and looks rediculous painted blue. Shortly thereafter a city water supervisor was on the property and I asked him about painting the water access cover. This supervisor confirmed this is not required and that the city actually receives several calls per year complaining about this tactic of Bob "marking" his work.
I will never use Bob the Plumber again and do not recommend him under any circumstances.
Bob the Plumber was contracted to perform the rough in work for the new shower. Overall the work was terrible and unacceptable. Bob was well aware that the shower plumbing was to be completely roughed in. However, Bob did not complete the rough in. He told me I needed to purchase a valve and that to install it would be an additional cost. I was very irritated by this both because he had not told me during the initial visit that I would have to provide this valve and because it was clear a complete rough in for the shower was required.
When the tile man arrived he pointed out the shower drain was not level and was located in the wrong place. The tile floor could not be installed. The general contractor contacted Bob to correct the work. It took a couple of days before Bob appeared to correct the work. Bob's approach to correcting the problem was to force the drain into position and poor concrete around it to hold it in place. This did not work and the drain was still not level.
I had to hire another plumber (found on Angie's list) to tear out Bob's drain work and install the drain properly. The replacement plumber charged less per hour than Bob and did the work correctly.
Another irritating thing that Bob did was that he painted the water access cover blue. He initially stated this was required but I had never heard of or seen such a thing. After pressing him on this issue he finally admitted this was his "mark".The water access cover is located in the sidewalk near the front door of the condominium and looks rediculous painted blue. Shortly thereafter a city water supervisor was on the property and I asked him about painting the water access cover. This supervisor confirmed this is not required and that the city actually receives several calls per year complaining about this tactic of Bob "marking" his work.
I will never use Bob the Plumber again and do not recommend him under any circumstances.
Stephanie M.
May 2012
It was ridiculous. After everything listed up top, I also had to clean up sewage mess throughout my house each day and have to deal with the fact that from snaking in my bathroom, my ceramic tiles are scratched and chipped. Overall experience?!? Absolutely horrible.
Response from Bob The Plumber
"Let me start off by saying that it is with sincere regret that the customer feels the job was not done to her satisfaction, as it is the company’s first priority to put customer satisfaction and a job well done ahead of all else. Every effort was taken to resolve the customer’s plumbing issue at the cheapest rate and quickest time possible. I worked with the customer financially and in the time allotted. As the plumbing issue became more complex, I even involved the city for assistance, but to no avail. One evening the customer called and stated that she no longer required my services, which in turn caused her to break the contract, but I was willing to end the job and let the matter dissolve. The customer claimed Roto-Rooter snaked the line and cleared the clogged line. I don’t understand how that could have been as I already tried multiple times and used two industrial snake machines to clear the clog. The only fathomable way Roto-Rooter could of cleared the clog was if my snaking of the line previously had loosened the blockage. I made every effort to resolve the customers plumbing issues in a timely matter and to her satisfaction. Since I started the business eight months ago, this is my first complaint on over six hundred jobs as opposed to the numerous satisfied and happy customers. So it is in closing regards, that I must say I am sincerely regretful that the customer is not satisfied, although, every effort was made to ensure a satisfactory job. Sincerely, Robert Santosusso Bob the Plumber, LLC"
Michael K.
Jun 2010
Excellent. Bob used to work for several of the corporate companies in the area and he got tired of having to overcharge for simple solutions. Bob's grandfather, father, and Bob were/are Master Plumbers. He has over 30 years experience and it shows. He came in the house, diagnosed the problem, told me exactly what he was going to do and how much it would cost. (That's all?)
Licensing
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FAQ
Bob The Plumber is currently rated 2.3 overall out of 5.
No, Bob The Plumber does not offer free project estimates.
No, Bob The Plumber does not offer eco-friendly accreditations.
No, Bob The Plumber does not offer a senior discount.
Yes, Bob The Plumber offers emergency services.
No, Bob The Plumber does not offer warranties.