BEACH HARDWOOD FLOORS... and MORE!!!

"[members names removed], We were blindsided by your cutoff of communication. It wasn't until we had to take you to court to even hear of any of said problems. To Angie's List members: This customer is slandering my company. We had won judgement in court. There are professional customers out there like [members names removed] who prey on smaller companies like mine. I have attached below the last correspondence that should shine some light to the other potential clients that will read this. **Your invoice is attached. After job was complete on Tuesday, June 11th, you were happy with the floor but wanted to wait for your husband to look at the floor before final payment. Come the day after you said you were very upset about the dust in the house after the fact you said to Jason and our guys that the house was so clean. After seeing that you had laminate installed in your home previously, you knew about dust created from tearing out carpet, pad, tack strip, sweeping, and cutting door jambs. When I called the next day, you stated that you said you were too upset to talk to me and to call back in a few days. We have tried contacting you several times on your cell phone and house phone. We have not heard anything back. At least a curtosy of letting us know what is wrong with the job for reason of non-payment would be the right thing to do. We have worked with you over a course of a month or so before you made a decision. I had typed up multiple bids for different products as well. For not returning any of our phone calls is very unethical on your part. A deposit on this job is acceptance of the bid. We want all of our customers to be satisfied with our work. Please give us a call or send an email so we can resolve this before we need to take legal action.** BEACH HARDWOOD FLOORS is a licensed and insured company that is has been in business for 10 years and has done so by providing quality workmanship and customer service."

"Member, I was first confused to see this review a year after we had completed your job in December 2011. I called you to try and resolve any issues with your floor free of charge (free buff and coat). I apologize for the lack of communication. It pains me to see this terrible review from one unhappy customer when we have hundreds of happy ones. My offer still stands to put a new coat of finish on your floor and hopefully get within your good graces again. Sincerely, Brad Payne"