Bath Planet

After 60 years of living with my very outdated bathroom, I decided it was time to give it a much-needed remodel, as well as making it more functional for my current needs. After doing my research, I decided to contact Bath Planet. During the sales visit, the rep listened to my wants and needs; and in the end, I felt confident I would get everything on my wish list at a great price from a reputable company. The renovation went smoothly, and I got everything I wanted, plus low maintenance shower doors; no need to squeegee after every shower! Bath Planet's designer, Tracie Stern, was also an enormous help. She helped me decide between LVT floor designs based on my preferences. She went with me to compare styles, knew how much I needed and helped me place the order. She made the whole process so easy. I am SO GLAD I went with her suggestion. Also important, they contacted me afterwards to make sure I was happy with the end product. I highly recommend Bath Planet.

BathPlanet gave me an amazing deal to remodel my bathroom. I was impressed with how quickly they were able to get me scheduled and installed. I would definitely recommend BathPlanet to anyone who is interested in a bathroom renovation.

I purchased a foreclosed home in 2016. It needed to be gutted and start all over. The bathroom had an old tub and grimy tiles. Bath Planet came in and installed the entire walk-in shower with glass doors and a beautiful backsplash. The work was done in a day and the workers were friendly and knowledgeable and cleaned up behind themselves when they left. This shower has been used almost daily for 8 years and shows no signs of wear and tear. I highly recommend getting the safety bars because you may not think you want them now but you find as you get older you'll be glad you have them. My only regret is that I did not have this done in my last house. Bath Planet stands behind their work and doesn't excellent job. Give them a try you won't be disappointed.

Bathplanet did an excellent job on our bathroom remodel. Great quality, finished on time, and it looks amazing. Highly recommend!

I am not looking for pre-fabricated products.

I love our new shower! It's so pretty. Ed was my installer and was professional knowledgeable and personable. I am very pleased with his work. His caulking and silicone sealing is neat and clean. I'm super happy with Bath Planet, Smithfield, VA. Thank you!!!

**Avoid This Company at All Costs** I am compelled to write this review to warn potential customers about the appalling experience I had with Bath Planet. This company is the epitome of unprofessionalism and deception. While the actual product they install is great, when you have issues and attempt to use your warranty and have them honor their work, you will be met with some of the most deplorable customer service you will ever experience. At least thatâ s been my experience. Since July of 2023, I have been in contact with a man by the name of Christopher Gregoryâ their supposed warranty and repairs manager. I have been given the run around for a year regarding the repair of a simple gasket on my shower that has torn. Each time I called or emailed, I was given a different excuse as to why the necessary parts to fix my shower were unavailable. The common refrain was that items were "back ordered," a transparent lie I soon realized was their standard response to stall and avoid fulfilling their obligations. Weeks turned into months, and my repeated attempts to get a straight answer or a resolution were met with indifference and outright lies. It's clear that Bath Planet has no intention of honoring their warranties, leaving customers high and dry once they have their payment. The consistent pattern of deceit, refusal to take responsibility, and the utter lack of integrity in their customer service is unacceptable. I strongly advise anyone considering their services to look elsewhere. There are plenty of reputable companies that stand by their work and treat their customers with respectâ Bath Planet is sadly not one of them. In conclusion, save yourself the frustration and disappointment. Bath Planet is a terrible choice, and I regret ever trusting them with my home. Their warranty is worthless, their service is appalling, and their word means nothing. Steer clear and find a company that deserves your business.

Nonr

No upselling. They worked with all the choices we made. On time, efficient, cost-effective.

Great technicians that knew what they were doing

Installers continued to provide quality install throughout the project

Hey. Do not hire this company. Do not be fooled by the aggressive phone calls offering you a discount or the sales rep demo featuring make believe products and fancy terms. I paid an exorbitant amount of money for a bathroom remodel because I thought I would be getting top quality work from a business that held their contractors accountable without the usual cons and run arounds. Their contract is a couple lines and anything that they promise you that do not write out they will try to cheat you out if. Like they tried to put up a cheap spring shower rod and not replace my ptrap under the sink and so many other things I do not have the energy to write out. The contractor who was sent to my house was rude and hostile, did extremely poor work, and lied to me stating that the work was complete but I could not run it until the next day to let it dry but he would be back the next day. Turns out these people pay by the job and he needed to turn my payment check in to get some cash. He never showed up the next day so I cancelled payment and called his boss down from Richmond to see the terrible work he had done and the mess he had left. My bathtub was scratched, the caulk terrible, the bathtub spout hole cut too large so he caulked on a 20 dance Home Depot spout after breaking the Delta one I purchased and that leaked water behind my wall because the pipe fitting was not correct. He left my bathroom sink leaking and damaged my vanity. I ended up handing over the final payment to get him out of my house because I was switching jobs and because he made me feel unsafe in my home. I finished the work he left undone and hired a plumber to fix everything he messed up. Too many other things for me to spend the energy listing. Terrible company. Terrible scam that Home Advisor is hosting. Do not hire these people expecting the price means quality, they are just professional scammers.

The workmanship that was completed was excellent. Was never told about third party payment and fee for using credit card. Representative would not return calls or texts to resolve issues.

Mike Pickett the salesman was extremely informative and very personable! Ed, the man who installed everything was very hard working and also very personable. I love our new bathroom.

Work has not started yet. They were willing to work with us to give us the larger shower we wanted.

They communicated well. Currently waiting on the glass for the shower to arrive then the install of the faucets. Really happy with their workmanship. So far, I would recommend.

Asked for bathroom addition. Addition. Meaning not an existing bathroom. They just wouldn't hear it, I have to get my own plumber, electrician, contractor, permits & inspections. Once this is done, then they would come in and do finish work. I explained what were looking to do, in detail, and she was adamant to set an appt even though they won't do the work. Hmmm. Turns out it's a call center trying to set the appt, not actually bath planet. I filled out the request form checking all the boxes and verbiage. I got about 20 calls from various companies and not a single one of them do this work. So what's the point of using a service if it doesn't provide what is needed? Won't use Angi again.

I am still waiting for my seat for the shower otherwise I would have given them a five. They were excellant workers and cleaned up, took the old mess out and the new shower is beautiful! It5 has been some time and still haven't received the seat yet.

Good work. Very friendly and efficient workers.

Professionals. All of them. Kept us informed. Called ahead of time. Never late. Respected the house. They will be doing my next bathroom remodel.

Noel Nzabimana

Mel the installer was GREAT!! We did a tub to shower conversion. Unfortunately we have decided to "downsize" and have sold our house. When we move to our new place we will be contacting Bath Planet again for a new shower install!!!

The Team was available from start to finish with only a few clarifications needed. I am enjoying my new bathroom and the updated guest bathroom. They installed the extra pieces that I had purchased and everything looks good!

Bath Planet did a good job. theu lost some flooring when it came to install day but the customer service made up for it. we were told to go to Lowes and pick out similiar flooring iption amd they would purchase and install. the install went well amd was finished right on time. however the Contractor hired to do the taping and floating of the drywal was subpar and took numerous days to fonish the job with a quality that was barley acceptable.