Atlantic Beach Movers Inc

I contracted Atlantic Beach Movers to relocate my belongings from Virginia Beach, Virginia, to Pennsylvania. The agreed-upon price was $4,200, with an additional $100 for insurance to cover any lost, stolen, or damaged items. The movers arrived on time on the day of the move, and the contract guaranteed same-day delivery of my belongings. I designated an area in the house where items that were not to be moved were placed, as my roommate was still living there. Despite clear instructions, the movers packed everything in the house, including items that were meant to stay behind. When I addressed this issue with the crew, they refused to unpack the items. I informed them that I would have to return to Virginia later to bring back those belongings. I explained this to multiple members of the moving team. The move initially seemed to proceed smoothly, and I left to get pizza for the movers as a gesture of appreciation. After loading the truck, they informed me that they had additional moves scheduled that day and would be picking up items from two other locations before proceeding to Pennsylvania. I began my drive to Pennsylvania, which took approximately six hours in the rain and darkness. I arrived at my new residence at 10:45 PM, expecting the movers to have already arrived or to arrive shortly after. When they did not show up, I contacted the company owner to inquire about their whereabouts. The owner was unaware of their location but eventually informed me that the movers would not be delivering my belongings that night, contrary to the contractual agreement. Had I been informed of the delay, I would have stayed in Virginia, where I had access to essential items and proper accommodations. Instead, I arrived at an empty home without any necessities. I was forced to make a late-night trip to Target to purchase over $300 worth of supplies, including bedding, cleaning materials, dog food, and a dog crate. The movers arrived the following morning. The unloading process was disorganized and unprofessional, resulting in significant damage to my property. Items were improperly packed, leading to: • Tears and cuts in my couches. • Scratches and gouges on my floors. • Holes in the walls of my new residence. Additionally, several items were lost or broken during the move, despite my having paid for insurance coverage. Since the move, I have repeatedly attempted to resolve these issues with the company. I provided a detailed breakdown of the damages and requested reimbursement. The owner, however, refused to compensate me unless I removed truthful online reviews about my experience. I believe this demand is unethical and unreasonable. The reviews I posted were honest and factual, and I should not be coerced into removing them to receive compensation. I also proposed that the company refund my $2,250 security deposit to cover the damages caused to my Pennsylvania residence, which will not be returned by my landlord. The owner refused, claiming the amount was excessive, despite the evidence of damages I provided. The company’s failure to fulfill the contract, unprofessional handling of my property, and refusal to honor their obligations under the insurance policy have left me no choice but to file this lawsuit. I contend that the contract was voided when they failed to deliver my belongings on the agreed date, as promised. This business has demonstrated unprofessional and unethical conduct, and I am seeking fair compensation for the damages, lost items, and additional expenses incurred as a result of their negligence.

Great experience - we booked a date on short notice and office staff was very helpful. Movers were professional and wrapped furniture carefully before loading. Furniture was unloaded, reassembled, and placed where we wanted it. Highly recommend!

DO NOT USE THIS COMPANY! By 11 they had failed to show up, so I called and was told by a somewhat aloof gentleman that the move had been rescheduled due to a moving van not starting earlier that morning, causing their schedule to be "jumbled up" and the new time would be sometime between 1 and 3. I was left with the impression that I would've never gotten a call updating me of the reschedule. The new time was unfeasible because of parking restrictions and my own schedule, leaving me no choice but to cancel that day's move. I was then told by the same gentleman that there was a $100 cancellation fee (not mentioned on their website or when the move was scheduled over the phone), regardless that it was their fault that they couldn't meet the time scheduled. I have since left a complaint with the BBB. I should've looked them up on Angie's List first and saw that their website's claim of "Impeccable References" is far from the truth.

I used this company to move into my house, I was happy with the effort they put in... that was 2 years ago. I went with them again and it was probably the worst move I could have ever made. When I scheduled my move, I asked about wrapping services and I was told that it costs $15.00 a roll (as in a roll of shrink wrap, as one would assume). I bought my own roll and I was told when the two gentlemen arrived that it would be $15.00 PER OBJECT WRAPPED! Considering I have had a 2 bedroom house worth of stuff to pack into a truck, that would have cost a fortune, so I wrapped what I could myself, but left certain things to the professionals, such as the couches. Which was a mistake. They packed my ABF truck for me, and when I had ACTUAL professionals open up the
truck to unload, they were appalled at the haphazard way in which the truck was packed. It looked like the Atlantic Beach Movers threw everything into the truck without a care. My couches were ripped, box springs ripped, dressers scratched... I can't even bear to look at my surfboards yet. They even put a glass table up against the side wall, with no wrapping... as you can guess, that is scratched, too. I should have known something was fishy when the 2 men went missing for about 45 minutes after everything was cleared out of the house... I found them in the truck trying to put up the temporary wall, which I did not ask them to do, they were "struggling with it." I told them to stop and that I would handle it, as I did not want to pay for all that extra time and they billed me for an extra hour of labor (I got the doors in place in about 5 minutes). Unfortunately I didn't see behind those doors until we got to New York... I wish I could post pictures on here.
The workers spent a lot of time bickering with each other and on their cell phones. I paid for 5 hours of labor when it shouldn't have taken more that 3 hours to complete. The only things that made it to New York unscathed were the items I packed myself. The insult to injury is the lack of response from the company. I would highly recommend going with another mover in the Va Beach area.

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I was really impressed with the 3-man team that moved me. They were punctual, courteous, humorous, and very professional. They treated my furniture and houses with care and respect. They asked questions when they were unclear about what I needed them to move/do. I have already recommended them to friends and will continue to do so. Also, they seemed to have the lowest rates compared to other local companies that I contacted or who gave me estimates in person.

We were moving out of state and needed someone to transport our belongings to the new area.  They were great, very careful, and it was a good experience.

The movers arrived on time the day of the move, however they didn't bring any mattress boxes nor protective wrapping for the sofa.  We had previously wrapped the mattresses in plastic and agreed to proceed.  
The loading of the truck was going well until it became obvious that the truck that they had brought was not big enough to fit all of the items in.  They couldn't reach their dispatcher to make other arrangements and were going to just leave the remaining items.   After insisting that they not leave until some provisions were made for the additional items, I was finally able to reach the dispatcher.  The only solutions offered was to put the remaining items in storage and to get them to us on the next available truck, although we weren't able to get a definite date for the following on delivery.  
The unpacking went well and there was only minimal breakage/damage.   Only two movers came with the items, and the unpacking took way longer than it should have.
After several follow up calls, the delivery of the remaining items was finally reschedule, but couldn't be made until approx. 6 weeks after the initial move.  The only possible delivery date was a time when we were away, and we had to arrange for a neighbor to let them deliver the items to the garage.  We then had to move the items into the house ourselves as opposed to having the movers locate them as agreed.
Even after having to wait 6 weeks for the final delivery, there were several items that were missing.   When questioned about them, the mover denied any knowledge.  The missing items were not of high value, but after having to wait an additional 6 weeks to receive the final shipment, it was very frustrating to still not have all of our items.
The movers inspected the contents of our house, and had knowledge of all of the items to be included in the move.  The movers didn't comply with requests stated in our contract with them, and they mistakenly brought a truck that was too small to hold all of the items.  They didn't have any solution to their error other than to delay the delivery of the remaining items for 6 weeks, and even with the delay, some items never got delivered.    This caused us a great deal of frustration and inconvenience and I would not recommend this company.

movers arrived 45 minutes late. the person that appeared to be in charge of the move was very unpleasant. he did not seem like he wanted to be there. when we were going through the house stating what were going to be moved, they seemed surprised even though I called the company twice to give them the detail of my move. We were not informed but they did not move anything that was not in a sealed box. therefore, they did not move our TV, pictures, floor lamps and even boxed shoes that was placed in a plastic bin with no lid. they did not tell us that we had to take apart our refrigerator. so the last minute, my husband was made to take apart our refrigerator during the move. at the end of the moving process, they dented my front door, and ripped my floor. one of the movers seemed concerned and tried to offer solution. again the mover that appeared to be in charge just took my check and left without speaking a word to me. the only time he said something to me was when i offered him some cold beverage and he told me what kind he wanted. I had other movers I used before but I will not use this company again nor will I recommend it to anyone else.

The movers arrived on time with three men.  Everything was going fine.  They had the truck packed up in about 1.5 hours.  We only moved 6 miles away, so we arrived at the new house and everything was unloaded quickly.  The cost was $460.00 and we gave each guy a $40 tip.  Later when we went to put the bed together we discovered that our $1500 King Size mattress was ripped and had grease hand stains on the sides of the mattress. 

On Friday I called the office to cancel another appointment which I had scheduled for them to move my daughter.  This cancelation would have been 9 days in advance and I was told they would charge me $100 to cancel.  When I asked "Why?" I was told because I was already on the schedule and that they had turned down work to put me on the schedule.  When they asked if I still wanted to cancel I said no.  I wasn't going to give them $100 for nothing, so I left the appointment as it was. 

I explained to them that they had just moved me the day before and I was very upset.  I explained that the mattress was ripped and had grease stains.  The receptionist said that they offered mattress covers but they cost $7.50.  I told her I wasn't given the option to buy a mattress cover and I guess they didn't think I would want to cover my $1500 mattress.  The receptionist was rude and very "matter of factly" like OH Well. 

I feel like they are the experts.  They should make those suggestions.  When people are moving there are a million things that they have to take care of.  It is up to the experts to make sure that your household goods get from one place to the other without damage.  I will never use them again or ever suggest them to anyone else.

Perfect. Arrived early & completed in time frame given. Movers were professional & friendly.

Excellent, prompt, courteous service, and felt confident sofa would arrive in good shape.

I want to say thank you to the personal at Atlantic Beach Movers for making my move so peace and pleasent. They came in and move my items with care. They move what I wanted, they put it where I wanted,and we all were happy at the end as I thank them and left. The big thing was my wife was happy to. Really a plus for me. I will us them again tell you to do the same.

They came and moved it like it was nothing. They put it where I wanted it to be. No damages or scratches and a good price. Once again hanks guys!

We called  Dyan  to see what it would cost to move just the big items. The price was very well in comparisson to  the others.So we went with Atlantic beach movers because of the conversation with Dyan (very pleasent to talk to). Well, the day before the move the closing did go right but we had to move. Called Dyan about storage, and there was no problems. Took a load off my mind! The guys came out and they were very pleasent to talk to. They took good care of my furniture, they broke it all down, wrapped it all  up, and loaded . When we were ready to get in the new place all we did was call Dyan and they had it all delivered. They put it all in the rooms we asked them to and put all back together. When it was all said and done we paid the movers and tipped the guys.(They were really great) There was no damages! We moved alot in the military and there is usally something wrong, that is what made me glad that I called Atlantic Beach Movers! 

The moving quote was reasonable compared to other quotes received.  There were no problems/damages with the item being moved and the movers were professional.
two things I did not like about the move:  A credit card was requested to confirm the move.  I asked and was advised I could pay with check rather than credit card by phone representative.  The movers did not have knowledge of this and advised credit card was the only option.
When the movers arrived at the originating residence to p/u item I was provided with "free" insurance or "additional fee" insurance.  I feel this is something I should have been informed of at time of providing confirmation credit card number.  I opted for "free".
Overall, I would recommend them as the move was uneventfull.  My item was wrapped & secured, delivered without damage to my residence or the kitchen island.  The fit through the doorway was tight.  They did a good job for me.  I recommend this company.

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Atlantic Beach Movers helped move me across town. I was in a bad situation and had to move quick and they gave me a great price and were very professional. They took great pride in making sure my possessions got there without breaking. They also helped me pack.