American Builders Super Window

"Thank you for your feedback. We need to do better! 88 of our reviews are "A" ratings. The fact that you gave us a "B" tells me that we need to do better. I apologize if things did not go perfectly, but I assure you that we take our customer's comments and feelings very seriously and we will work to improve the job we do. And please remember that you have a Lifetime Warranty on everything, so do not hesitate to contact us if you need us."

"Thank you so much! Since you are a single mom, I am very glad that we could help you with this project. If we could handle this job for you, so you could concentrate on the million or so other things you have on your shoulders, then we feel like we did a good deed. Don't hesitate to contact us if you need anything in the future."

"Thank you! We are so glad that you are happy with the job we did for you. Please remember that you have a Lifetime Warranty on everything! So, don't hesitate to call us if you need us."

"Thank you for the kind words! It makes us feel really good when a customer tells us that we met or exceeded their expectations and standards. Customer satisfaction is our number one goal!"

"Always great when the city building inspector chooses your company to install windows in their own home. And he just asked us to come back and install some more windows for him. That’s a pretty good referral!"

"Thank you so much! Knowing that our efforts made your project easier is very gratifying. We love working with our customers to improve their homes. It’s always fun to see how things come together. We can’t wait to work with you again. Thank you for the opportunity."

"Thank you so much for the kind words. We pride ourselves on our professionalism and customer service. And we back it up with our 100% Satisfaction Guarantee. Our customers never pay a penny until the job is complete to their satisfaction. No money down! Don’t pay until job is done. And then they get a Lifetime Warranty on everything! Materials and labor."

"We are so sorry for any frustrations. It is our responsibility to do better. It takes just as long for the factory to make a replacement glass as it does to make a new window. Usually, 2-3 weeks - plus transportation and scheduling. Perhaps if we had done a better job of communicating that to you, it would have helped avoid some frustrations. We promise to work hard to do better. Thank you for the feedback. It is very helpful."

"Thank you! Our number one goal is professional and courteous customer service and satisfaction is guaranteed because we never ask for any money down. Our customers don’t pay a penny until the job is complete to their satisfaction. And that is backed up with a Lifetime Warranty on materials and labor. For as long as they own their home."

"Thank you so much! We were so pleased that we could engineer a special solution to that drainage problem you had. We pride ourselves in making sure that every aspect of the job is properly and professionally taken care of, and backed up by a Lifetime Warranty on parts an labor. We are about more than just installing windows, we’re about taking complete care of our customers. Our customers are a part of our family."

"Thank you so much! It’s so gratifying to hear that our professionals are doing such a good job. Our people really do make us look good. Our installers have been with us for most of the 25 years we’ve been in business. We are one big family. And we treat our customers like family, too. Thank you."

"Thank you so much! We are proud to offer a quick service. We can do this because we are a small, family-owned business that treats you (better than) family. From the day we give you a free written estimate, we can have your windows installed within 30 days. The big box stores can take 6-8 weeks to get windows Installed, And they use sub-contractors to install their windows. All of our installers are W-2 employees who have been with us for most of the 25 years we’ve been in business. That’s our secret - our people make us look good."

"Thank you, [Member Name Removed]! I appreciate your taking the time to review our company and to do the extensive research that you did in order to make an informed decision about getting windows for your home. I am very glad to hear about the improvements in energy efficiency and insulation. We always brag about our professional installation of our windows, because even a good window needs to be installed properly in order to provide maximum energy efficiency. Our installers have been with us for most of our 25 years in business. They truly make our company look good. Thank you for the opportunity to serve you."

"Thanks, [Member Name Removed]. The fact that you’ve had us out to your home a couple of times means the world to us. You really have become a member of our family! See you soon."

"Thank you! We’ve been providing our great service for 25 years now! We are celebrating our 25th Anniversary of serving Hampton Roads. And we’re going to be around at least another 25 years because our managing partner, and future sole owner of the company, Kevin Rhodes, is only 45 years old. And he has a young son! The future looks very bright!"

"Thank you for the kind words! And thank you for calling us back to do some more windows for you. There is no higher compliment than having a customer call us back to install more windows. We really appreciate your confidence and we will do the same great job we did for you first time. This is virtually guaranteed because we will send the same great installers that installed your first set of windows a couple of years ago. Our guys have with us for most of the 25 years we’ve been in business. Our professional installers are W-2 employees of American Builders Super Windows. We don’t use sub-contractors."

"Thank you so much for the kind words! Our crews really make the difference! My top 3 guys have been with us for 20 years! They are master-certified and true professionals in every sense of the word. Our crews make us look good! If you want to know what really sets us apart from the competition, it is our amazing installation. I have always said: a great product plus an amazing installation plus a fantastic warranty equals a Super Window! No money down and don't pay a penny until the job is complete. Then only pay us 90% - hang on to 10% of the contract price for up to 30 days (as a kind of insurance) to make sure the windows and installation are everything you expected. We even offer a 90 day money back guarantee. No wonder we are getting ready to celebrate our 25th Anniversary of serving the great people of Hampton Roads. Thank you!"

"Thank you so much! We pride ourselves on our customer service! We've been in business for almost 25 years now and our experience makes the difference. Our 3 lead installers have been with us for 20 years and are W-2 employees - we never use subs, like a lot of companies. Their experience and professionalism makes us look good. It is a team effort!"

"Thank you so much! It was great working with you. I really appreciate that you got 4 estimates and chose us to do the job. The more you know about the process, the better you feel about your decision. And we are so glad that you are happy! You now have a Lifetime Warranty! If anything ever goes wrong with our Super Windows we will fix them free! For as long as you own your home. Anything. Period. No fine print - no weasel clauses. We will just take care of you!"