About us
ABC Pest Management LLC is a full service, environmentally friendly moisture, pest & termite control company. We offer services for both commercial and residential properties. Our clean air crawl space and yard drainage systems are second to none. Designed for your property, each system is unique. The yard drainage systems channel rain water away from your homes foundation. While our clean air crawl space systems keep your homes crawl space at a relative humidity that deters harmful allergens from living and growing. This in turn promotes healthier breathing for you and your family. Our unique pest control services are designed for your specific situation, based on eliminating the sources that make your property attractive to insects and rodents. We have maintenance contracts for as little or as much as you wish to control. Our termite protection services are also geared to the situations being experienced at your home. Treatment programs with annual warranty's to protect one of your most valuable assets are available. We also offer Nuisance Wildlife Removal Services designed to identify and eliminate the access points for unwanted critters.
Business highlights
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 13% | ||
| 2% | ||
| 0% | ||
| 6% |
"Thank you for your review Mr. [Member Name Removed]. We love hearing our clients reviews. Best Regards, Stacy A. Durfee President"
"Thank you for your review Mr. [Member Name Removed]. We enjoy getting feedback from our clients. If you need anything please let me know. Best Regards, Stacy"
"Thank you for the review Mrs. [Member Name Removed]. We appreciate knowing you are satisfied with the service we provide. Happy New Year! Stacy Durfee President"
"[Member Name Removed], I am thankful for your review. It's always nice to hear from our clients. Please keep ABC in mind for your mosquito service next summer. Best Regards, Stacy A. Durfee President"
2. Company re-scheduled work due to rain forecast.
3. Rescheduled for 10/3/2015. Company cancelled due to potential rain. It did not rain this day.
4. Rescheduled for 10/10/2015. Company cancelled again due to potential rain. It did not rain this day.
5. Work rescheduled once again for 10/13/2015 at 10:00 a.m. When scheduling was done with company, I stated that I must have a morning appointment and was told crew would arrive at 10:00 a.m.
6. 10/13/2015 at 11:30 a.m. when no one had arrived or even call to state any issues, I called the company. I spoke with the owner Stacey Durfee and told her that I wanted a return of my deposit of $605.80 since no one had shown up to perform the work on the stated day and time. I then received a call from Matt stating that someone had taken the chemicals off his truck and they were waiting for more chemicals to come in. I called Stacey again and said this situation was unacceptable that I had rearranged my schedule too many times and wanted a refund so that I could hire someone who would perform the work on time as promised. Stacey agreed to send me a refund check in the mail.
7. 10/19/2015 I called Stacey to inform her that I still had not received my refund. She informed me that she sends her bills out on the 15th of the month which was not previously mentioned.
8. 10/21/2015 I called Stacey again to let her know that I had not received my check to date. She said it was mailed out on Friday, Oct. 16th.
9. 10/22/2015 I called Stacey again and left a message to inform her still no refund check. I received a call back from one of her employees stating another check would be mailed out.
"Mrs. [Member Name Removed], I have apologized for the weather problems that affected the successful completion of the work necessary to complete your job. As the chemical's used are water based, it would be inappropriate to treat when rainstorms are imminent. Although I understand no rain occurred in your area, the area of Virginia Beach that I live in did experience rain on and off throughout the day. I even attempted to offered you an additional discount to compensate for the time you waited due to inclement weather but Mr. Bentz could not reach you via phone. I mailed a refund check for the deposit on 16 Oct 2015. In light of it not arriving I have re-mailed a refund check and certified the mail with the postal service. I will provide you with the certified mail # to your cell phone number as I stated yesterday."
"Thank you for your review [member name removed]. I am so glad the service worked for your home. Best Regards, Stacy A. Durfee President"
"Mr. [Member Name Removed], Thank you for the review and your continued faith in our company. Best Regards, Stacy Durfee President"
"Thank you for your review [Member's name removed] I am glad the service is working so well for you. Please contact our office if we can help in the future. Best Regards, Stacy Durfee President"
"{member name removed}, Again, I do apologize for not getting back to you in a timely manner. I simply never got the email message that you were attempting to contact us. I will hold to the offer I made you as compensation if you would like to use it in the future. Best Regards and my sincerest apologies, Stacy A. Durfee President"
"Thank you for the review Mrs. [Member name removed]. We will strive to continue to meet or exceed your expectations. Thank you for choosing ABC Pest Management Stacy Durfee President"
"Hi [Member's name removed] Thank you so much for your kind review. We appreciate hearing when our service doesn't meet your expectations but love hearing when everything works the way it was planned. Please don't hesitate to contact us again if you have service needs. Best Regards, Stacy A. Durfee President"
"(removed member name), Thank you for your review. I am very sorry for the delay in getting your appointment completed. We try to stay on top of equipment maintenance to minimize delays but some things are unforeseen. Best Regards, Stacy A. Durfee President"
"(removed member name), Thank you very much for your review. We strive to meet all our clients needs, if you are ever unsatisfied please contact me directly and it will be set right. Best Regards, Stacy A. Durfee President"
"Thank you for the review [member name removed]. I'm glad to hear our service was effective. Call us again any time for additional service! Best Regards, Stacy A. Durfee President"
"[Member name removed], Thank you for your review. We strive to provide excellent customer service and your feedback helps us in that respect. Best Regards, Stacy A. Durfee President"
"[Member name removed], Thank you for your review. Good luck in your new home. If we can assist you with your pest or termite control needs, please don't hesitate to call the office. Best Regards, Stacy A. Durfee President"
"[removed member name], Thank you for your review. Feedback from our clients is the only way we have to improve our service. We appreciate your help towards that end. Best Regards, Stacy A. Durfee President"
"[Removed member's name], Thank you for your review. I am glad to know that we are meeting your service expectations. If you ever need, please contact me directly at the office. Best Regards, Stacy A. Durfee President"
"[removed members name,] Thank you for your review. We strive to provide excellent customer service, if we are not living up to your expectations at any time, please contact me directly at the office. Best Regards, Stacy A. Durfee President"
"Mr. [member name removed], Thank you for the review. We appreciate your business. Please let me know if there is anything else we can do to satisfy your pest control needs. Best Regards, Stacy A. Durfee President"
"[member name removed], Thank you for your review. I am glad we have been able to provide you with excellent service. Please contact me at the office should the need ever arise. Best Regards, Stacy A. Durfee President"
"[member name removed], I am sorry that the initial service was not satisfactory. We could have done something to rectify the situation had we known it existed but until just now I was unaware there had been an issue. If you would like to give me a call at the office I would be happy to set an appointment to evaluate the situation. Best Regards, Stacy A. Durfee President"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
117 S First Colonial Rd, Virginia Beach, VA 23454
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