Kevin was very kind during the initial quote and his team was nice during the project's execution. He almost seemed too good to be true but assured me they were efficient and low cost because they had the right people and equipment. I paid 1000 to have a cluster tree removed, stump and roots ground, and some brush cleared. However, he insisted on doing the work after the snow in January and left huge track marks in my yard and huge mounds of mulch after grinding the stump. I didn't think it was too big of a deal because he said he would be back to finish asap. But during two months of me following up, he has stated multiple reasons for not coming back to get the mulch and roots in the yard (which were apparent after the snow melted) like weather, him being sick, and his team being sick. However, a quick view of the company's Facebook page shows that they have continued to do projects and he is on site, so apparently wrapping up this one's just not a priority. He finally sent one of his guys over last week and they still did not finish 100% of the roots or get the mulch. Also he didn't let me know they were coming, nor did they knock to let me know they were at my house. Their machine sprayed mud all over my car in the driveway that I just spent 75 dollars to clean. The last thing Kevin told me via text is that if I want the mulch picked up before the SUMMER, I might just need to have someone else do it. He never responded to the fact that there are so many roots left and his worker didn't let me know he was at my house/ sprayed my car. This past weekend, my mom and neighbor helped me work on the mulch pile, which was covering access to my house's water line. We uncovered TONS more large roots and I once again tried to get ahold of Kevin/ got no response. The last time I heard from him was the 19th. This whole experience has been awful for a single mom and first time home buyer trying to get her yard to a maintainable place. It's a head ache and not worth dealing with this company because the roots aren't finished and I have huge piles of dirt/ mulch in my yard. Kevin was so nice and helpful at first but wound up treating me like an annoyance just because I wanted what I paid for finished. Additionally, they are not smoke-free if that's a concern of yours. I saw them smoking but honestly didn't overly mind, until I found my yard littered with cigarette butts. I'm so disappointed and they were paid in full. Lesson learned: if it seems too good to be true, it probably is. :(