Waterfalls Wellness Center

"Hello [member name removed]! It's been over 14 months since your visit! Thank you for thinking of us after all this time. We appreciate the time you took to leave us this review. It is difficult for some people to find us in the garden complex. Although we have the largest lettering on the main directory sign and are listed on all seven complex directory signs throughout the complex, the white on brown lettering that is uniformed with all three complexes we share the parking lot with can be easily overlooked. Since this complex is primarily medical, all of the offices do look very much alike. I even get confused when someone tells me that their Dentist is our neighbor since there are four dental offices. The carpets were only months old when you came in and even though they are vacuumed twice a day and cleaned regularly, they do have a dark pattern. After less than two years in the location, we are already in the planning stages of redecorating. We will keep in mind your words regarding how you perceived the carpet. We do maintain a dress code. Although simple, everyone dresses in black, primarily athletic wear, due to the nature of their work. I don't believe there will be any change to this policy any time in the future. We don't have a front desk and due to the configuration of the space (to minimize noise in treatment rooms) we run credit cards in the back office, not out in the front waiting area. Robes and rubber slippers are available for clients. Rubber is more sanitary than cloth and more durable than disposable. Most clients recognize them. They will remain, but we do appreciate your opinion and will keep that in mind. I'm sorry that you felt so poorly on your way out. As this was your first time receiving a massage, perhaps you had an expectation that this was a Spa. As a Wellness center, we do not offer either Spa or Salon services or atmosphere. We offer quality bodywork. Your Therapist is still one of the most requested Therapists I have encountered in 20 years and I greatly appreciate her expertise and the high level of care she gives to every client. I am sorry you didn't feel that the massage was worth a revisit and hope that you find a spa that is better suited to your needs."

"Hello [removed member name] ! Thank you so much for your review! We hope to see you in again soon! Please take a look at the website for the latest monthly specials."

"Thank you for the review! We do encourage you to check out our website monthly for specials. It's a great opportunity to try out new services. We look forward to seeing you in again soon!"

"We always look forward to your visits! Everybody has specific needs and preferences regarding massages, so I'm glad we were able to get you matched with someone that has the right skill set and personality to suit you. Thank you for the referrals that you have sent to us over the past several months. We really appreciate the trust you have placed in us and will continue to do our best to provide you and your friends the highest quality of services."

"Thank you [removed member name]! We also look forward to your visits! Please keep us in mind if you know of anyone looking for a Therapeutic Massage or Organic Facial! Don't forget to check the website for our monthly specials, its a great way to try out new services."

"I'm not sure why none of this was addressed with the manager that checked you out. I'm sorry you had difficulty finding the place. Being in a medical complex, we have specific guidelines that we have to follow regarding signage, I agree that something other than brown and white would be preferable. Not sure what we could be done about the "low" ceilings, they are standard height. This is a Wellness Center in a medical complex, not a spa in a shopping center. We don't have any additional height to the structure of the building that would allow for us to raise the ceiling tiles. Generally there is someone out front for check ins, I apologize that didn't happen when you came in. Since Therapists are matched with clients after the intake interview to ensure that you get the best possible service, I am very glad to hear that you enjoyed the massage. He is a wonderful Practitioner and much older than you would guess. I have learned a long time ago to not judge one on appearance, so maybe I forget that others don't always think the same way. As the person who auditions every Practitioner that works for me, I am extremely familiar with their skill sets and abilities. Again, I am glad you enjoyed your massage. I may have to book with him myself soon for a full session. :-) I have been in this industry for quite a while and very few places have running water in massage Treatment rooms. Esthetics rooms, sometimes, but it is common practice for Therapists to wash hands before entering a room. There is also hand sanitizer in all rooms and they use it when they are done with the massage, prior to leaving the room, still washing their hands once they are out. The sheets are not just clean, but new, we just bought an entire new set of sheets and face cradle less than a month ago, and retired the ones we had used for about 5 months. We do a massive amount of laundry daily. If you felt the sheets weren't clean, you could have asked the manager who checked you in to change them, they would have accommodated you right away. I can't imagine having staff at all if they didn't receive their tips. The staff appreciates that we collect their tips and feed back for them on check out. Most clients do not give honest feedback directly to the person who performs their massage, but will voice concerns to a manager. We set up a system to allow this to occur. All clients are asked on check out about how their services went. Massage Therapists work hard, very few professions require that a person exert that mush physical strain on one's entire body for 60-120 minutes straight. After a session, Therapists generally need time to decompress, eat, drink and get ready for their next service. By adding in other tasks, such as interviewing their clients a second time, checking them out, etc... they are not able to be properly refreshed for their next client, which may affect their performance. I understand that many places that offer massages operate differently. We have over time adopted ideas and procedures we like from other businesses (we have visited most places in the DC Metro area at one point or another or have a relationship with other owners and managers of like businesses) and dropped policies that we do not like. Our staff is very upbeat and caring, and go out of their way to provide the best possible service to every client that they meet with."

"Thank you for the wonderful review! We hope that you will keep an eye on our monthly specials and be in again soon!"

"Thank you! We appreciate the kind words and would welcome you back any time you would like to book with Mandy or any of our Therapists!"