Vienna Appliance

Al the technician came to our home promptly as promised, and examined the washer. He recommended that it be repaired versus replaced, and we agreed. Al ordered the part, it came in the following week, and he came back to install it. The washer is working great now! Within a few days, our dryer stopped working. Al came back to look at it, helped us compare prices to repair or replace, and recommended a good brand when we opted to replace.

All went well.

The pros
Our stove broke on Thanksgiving.  We called the day after when many appliance repair people would not take a call.  They agreed to come that afternoon.  The guy arrived during the time promised and charged us $85 saying the problem was with the ignition and gave us an estimate of $460 to fix it.  They said it would take some time to order the necessary part
For at least 3 days, we called them.  Each time, we got vague answers and absolutely no indication they intended to return and fix anything.  After that, we gave up, called Bray and Scarff instead.  They  couldn't come out the same day but did find the problem,and it was not the ignition.  Bray and Scarff ordered the part and fixed the stove soon after.
I don't think Vienna Appliance had any idea what they were doing and wanted to collect $85 for a misdiagnosis but not be held responsible when they couldn't actually fix it.

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Al was the technician in both cases. He arrived right on time, had diagnosed the issues quickly, and had completed his work within an hour. A terrific repair experience!

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I wanted to love them, I really did. First, it was annoying that they didn't do a call-ahead like most service companies these days so I was tied to the house for the four-hour window a-la-1985. I was willing to overlook that in support of a neighborhood business. When he arrived, Al was so helpful and friendly that I really wanted to love this company. He seemed and quot;greenand quot; and not super familiar with my machine and problem (a lot of online research that frankly I could have done), but again, I wanted to support him figuring we all have to start somewhere. After over a week my washer was finally repaired. I was annoyed by the additional $150 I was being charged to service my washer since I have my front-loading washer and dryer stacked--especially since instead of making him bring a second person to help him un-stack and re-stack I offered to do that role myself. But when your washer is broken and laundry is piling up, beggars can't be choosers. Al was so nice that when he wasn't 100% sure the washer was fixed, we agreed to keep the pieces hooked up and un-stacked so I could run a few loads overnight and then he'd come back the next day to re-stack the appliances. Imagine my surprise the next day when I had a voicemail message, and two visits to the house (I was not home at the time) in pursuit of payment--BEFORE my washer and dryer were re-stacked together! When I spoke to Al on the phone and explained that I would not be paying until after they were re-stacked, he got angry, stating that and quot;technically his job is done because my washer is fixed.and quot; But and quot;technicallyand quot; he was charging me $150 for the stacked components, which he had not re-stacked. Al promptly came over and re-stacked the components, hostily took my payment and made clear how unhappy he was that I expected him to do this. Given that he was going to leave the job un-finished when seeking payment, I would never use this company again. In the past, I have used Home Appliance Repair on Church St. in Vienna. For those of you in the neighborhood looking for a local company, they are more professional and get the job done as promised. http://homeappliancerepair.us
PS--Al would not provide an itemized work order that listed the cost of the part, repair and stacking fee. He was angry when I asked to write these numbers down.

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The technician showed up on time. He quickly found the source of the water leak, replaced the defective parts, and welded the pipes. A professional and courteous job. Grade A for quality and thoroughness.

Alan came from Vienna Appliances when he said he would. He was very nice, clean, professional, and competent. Replaced the motor in our relatively new refrigerator, and reassured us that it was cheaper than buying a new refrigerator. Had to order the motor but it came the next day, and Alan returned the next day, again when he said he would. He was very efficient and the whole repair job didn't take long. Will definitely used them again. Also the lady who takes your calls was very nice and helpful. Can't say enough good things about this company, so very glad to discover them through Angie's List!

My twenty-nine-year-old electric wall oven was heating very slowly. I called Vienna Appliances and said I needed a new heating element.
Repairman came on time. He was neat, clean, polite and well-spoken. He did not reek of cigarette smoke.
At first, he said the problem was not the heating element, because they either work or they don't....like light bulbs, he said. I thought, and quot;Oh no, he's going to tell me I need a new oven.and quot; But he checked everything, and finally said and quot;Yes, it is the heating element.and quot; He had the part, and replaced it easily, checked that it was working OK, and cleaned up.

The technician arrived on time. I explained that fabic softener return was continuely plugged up and he cleared the area. He said that I should once a month put the whole return in kitchen sink and use white vinegar in return and that should get nozzle cleared.I will use Vienna Appliance again-very accomidating and pleasant to deal with.

Young technician came out on time and found the tub of washing machine had a hole in it from rubbing against the side.
He put a silicone patch on it and said I could call if had any problems and he would fix free of charge.

Vienna Appliance was prompt, professional, and fabulous. Highly recommend them.