Stride Plumbing Heating and Cooling/ M.R. Stride

I had a fan motor go out in my rental and Stride did the job and did the job right. The owner, Rich, is a pretty upstanding guy and was always professional and courteous. They worked with my tenant to adapt to the tenants schedule. I've hired him to check out my A/C compressor, too, and that transaction was also great.

excellent work

Risk was very responsive and quoted a very competitive price. His crew was very efficient and courteous. He sold us only what we needed and did not try to sell a bunch of extras or service contracts.

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The tech showed up reeking on marijuana. He came in and we all knew there was a leak in the ac unit. We had it filled last year. The tech said there was a leak but it could take a few weeks for them to find the leak. He didn?t even look in my furnace room. I hired another company that found and fixed the leak in ten minutes. I called Mr Stride and spoke with the owner, Mr Stride, I told him that the tech never even looked in the furnace room and that the leak test would take 2-3 weeks. I explained that it was a simple fix. Mr Stride said ?so you got your ac fixed? Good, why are you complaining to me? I retired three years ago and I take 30 complaints a day. How much did you pay?? I said $105. Mr Stride then said ?that?s a cheap service charge and you shouldn?t complain. I could give a [expletive redacted] about what you want. You should just be happy that your system is fixed.? He was extremely disrespectful and the tech didn?t do a proper.

I thought the price was little high. Their responsiveness was good. I would use them again.

These guys are great, and really came through to save the day. We woke up to a leaky 75 gal water heater in our basement. We called and asked about availability and emergency response Mr. Stride took the call asked for details on the heater, and had two of his guys to our home with a replacement in a matter of hours. The technicians were professional; efficient, took time to explain the details of the repairs, and the dangerous situation that the badly corroded base posed to our home. They took every precaution possible to keep things clean while they worked, and remove the old unit around the back of the house to minimize any damage. We will call again on Stride's anytime, and we highly recommend their services.

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They worked really around the clock. They were concerned that we wouldn't have heat in really cold weather and so forth. I wouldn't hesitate to use them again. They are a family business. They came back this year to do maintenance. I probably will use them again. They were very good and conscientious. It was a fair price. Actually they did a lot of work on the system so that it would be...whatever I had wasn't up to code at the time. They did a lot to get it up to code as well as put in the new system.

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Technician Jonathan was very polite and competent. Completed installation and removal of old water heater in less than two hours. Answered all questions and cleaned up. All in all, a very professional job.

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On the first night of the and quot;polar vortexand quot;, our heat pump stopped working and the auxilliary heat would not come on. I reset the electronic control module and the heat came on, but I was spooked that there may be a big problem lurking somewhere.
I called the HVAC guys we've trusted and used in the past. They came out, ran some tests, and told me that two of the four heater banks were inoperative and there was no freon in the heat pump. They recommended that I shut down the heat pump and replace it with a new $9,500 heat pump system. Fortunately for me, they could install the new system in two days.
I don't spend $9,500 to replace an eight year old HVAC system wthout a second opinion, so I called Rick at M. R. Stride. His guys (one was his son) showed up on time and were very courteous and professioinal. They tested the furnace and showed me that all four banks of the auxillary heat were functioning and showed me that the heat pump was full of freon. They spent about an hour checking out other possible causes for the heat pump to malfunction and found nothing to repair or adjust. They were actually apologetic that they could only tell me that everything was working fine now (so much for needing a new HVAC system)..
I have scratched off the previous contractor and will ask for a refund of the service charge (I'll detail that experience in a separate review). M. R. Stride is now our and quot;go toand quot; guys for all things heating and cooling.

Rick, the owner, was highly responsive and professional. At 3:30pm yesterday (Monday, December 23), I left a voicemail. Before 3:45pm, Rick called back and I explained the situation: We need an urgent repair because our water heater is down and the water heater company won't replace it until we can get our flue problem resolved. He said he would see if someone could help me that afternoon or evening. Very shortly after that, he called back: The very next time he could send someone out would be this morning (Tuesday, December 24), so we agreed on that.
About 8:45 this morning, I got a call from Jonathan -- who said he was on his way. I asked him about when he would be here. He said it all depended on traffic and the like, and didn't even give me a rough estimate -- 30-45 minutes -- until I asked him again. To his credit, he fulfilled his arrival estimate.
When he arrived, he knocked on my door. I opened it, to see a man in civilian clothes (including a sweatshirt bearing the name of a high school auto shop) and no nametag, holding a wire and a lamp. I asked if I could help him. With a glare and an edge to his voice, he asked if I had not requested flue service. I said yes, but I wanted to know who he was. Only then did he actually identify himself.*
I told Jonathan that the best way to access the utility room was via the side door (on the same level as, and very close to, the utility room), and asked him to come with me. Unlike every service person I've ever had in my home, he insisted on following me -- not going right in front of me -- because he said he didn't know where he was going.
When he entered the laundry room (just before the utility room) he uttered and quot;Oh my God, what happened here?and quot; in the same tone I would use upon finding a wad of spittle on my cornflakes. I'll grant you that the room was a little messy, with a few papers on the floor and a pile on top of the dryer. Since it did not pose any safety issues that he raised or that I know of, he's welcome to feel whatever he liked but he could have kept his feelings to himself.
Jonathan went into the utility room, did an assessment including pulling a pipe out and turning the furnace off. He then went out to his truck. After he did whatever he needed to do there, he knocked on my front door again and told me he needed to go back and turn the furnace back on. Since of course now he knew the way, I asked him to go to the side door and I would be glad to follow.
Well, he wasn't having any -- not even after I explained that I'm not comfortable having someone I don't know behind me, and I feel since I'm the customer and this is my property my feelings should take precedence. He accused me of not trusting him, and I advised him that it's simply anyone I don't know. He responded that I'm not a small guy** -- basically, he just didn't get it. He refused to continue, and went back to his truck and drove away.
Immediately, I called the office -- and even before I could finish leaving a voicemail, Rick called back. I told him what just happened and asked if he could send someone else. He said that Jonathan was the only person he had who could do that particular kind of work. At my request he recommended a couple of other firms. I then wished him well and signed off.
[*] While his yellow truck was parked in my driveway, I did not see it at the time. When I did notice it, I saw no identifying marks on it.
[**] If it matters, Jonathan and I are roughly the same size.

My mother always liked this company and she didn't like a lot of repair service providers. Now that I am maintaining the house I understand way she liked Stride's. He was polite and efficient, and really quick with the work. I will definately call him when I do more work on the house.

Very very well. Highly responsive, hard working, know their stuff.

They did a really fantastic job. I called a couple of other people and didn't get answers or callbacks. They answered live and a real person was out here within an hour. He was extremely knowledgeable and extremely thorough in trying all different things to try to diagnose and recreate the original problem. He got it started again. It was really exemplary service and I was very impressed.

They are prompt, the prices seemed fair and they seem like honest people.

After the guy finished, he didn't think he had to test it. I wanted him to test it so he did and it leaked. He went back and fixed it again and tested it the second time, and it was fine. Their price was a little bit high. Eventually the job they did was a good job. My experience overall was pretty decent.