Savvy Rest Natural Bedroom - Vienna

When we ordered the mattress and furniture, we were told it would take 8 weeks for delivery and given a specific date to expect delivery unless they notified us otherwise. A week before that date, I called the store to ask if everything was good with the order and they said everything was fine because they hadn't heard anything from the warehouse. The delivery person called a few days before the date and scheduled a delivery window. When the truck came, he only had the mattress and not the bed frame or the chest of drawers. He said he thought the furniture was shipped to us directly. We asked about the option of having him take the mattress back and wait until the bed frame was available, but were told that the mattress would be stored in the warehouse coiled up and that it wouldn't be good for it. So, we accepted delivery of the mattress even though it meant that our daughter would be sleeping on a mattress resting on the floor with no bed frame. We called the store to try to find out what happened to the furniture, but they didn't know. They said the warehouse was closed over the weekend and probably the furniture was there but didn't get loaded on the truck by mistake. On Monday, we called again and also left a message for the Operations Manager but didn't hear anything back until near the end of the day. They said that they didn't have the furniture and were trying to check with the furniture manufacturer about the status but hadn't heard anything back. They seemed very unconcerned about the problem and I asked if this was something that happened often. They said that the furniture manufacturer, Bedworks of Maine, is often late with their shipments and does not keep them notified of the status and does not return phone calls. We had to call back several more times to check on what was happening, and finally they said that we would get the furniture on a date three weeks after the original promised date. The furniture was delivered on that date. It's okay but not wonderful considering how expensive it was. Also, the mattress is very floppy when lifted rather than having a rigid framework around it like other mattresses we've had. My daughter seems okay with it, though. Because we complained so much, they offered us some free bedding, but they whined that it really wasn't their fault, that it was the fault of Bedworks of Maine. They said their only mistake was not realizing that the furniture hadn't been delivered to them as scheduled and proceeding with a partial delivery. However, we bought the furniture through them, and they did not mention any issues with Bedworks of Maine at that time. So they are responsible for what happened.

I ended up purchasing a mattress from another company but it was a tough choice.

Mady - the store manager was VERY friendly and the store came highly recommended from a friend. The process has been good so far, but after less than 3 weeks there is some sagging noticed in the bed. I will update the review, but so far, Mady is responding to our issues. Also - it is often hard to reach them by phone as they have an answering service often.