Powers Custom Fencing LLC

"Dear Angie's List Members, This is not a client of and has never been a client of Powers Custom Fencing, and we have never had an employee named Andy. This review has been placed on the wrong company profile. I do not know (deleted member name), I have never spoken to her in regard to any matter whatsoever. I find it difficult to do do business with Angie's list after constantly getting reviews that are either false or taken out of context. I am trying to raise a family and I thought this year Angie;s List would be a good choice. I was wrong, This is the worst year we have ever had and due to the mistakes made by Angie's List, we are struggling to stay alive. (deleted member name), i apologize that another fence company did not do the work, but it was not my company, it was another company. My name is Tim Price and I own Powers Custom Fencing and I have never had anyone named Andy working for me. I would be glad to come and fix your fence for you,but at this point it seems like an issue that must be resolved through Angie's List. If there are any questions about any of this please call me directly @ 571-471-3781. In addition to this statement I expect that Angie's List will fix what they have done and help me get back on track. I have been around in the business for a long time, and I have never seen this type of negligence in a marketing company. This is defamation of my name and my business name, and I hope to resolve this before it turns into a legal matter. I need to be compensated for the mistakes made by Angie's List, and I want to have this rectified, Thank You Tim 571-471-3781"

"Dear [member name removed], Due to a mistake on the last Big Deal through Angie's List , I was told by my representative that they were shutting down the big deal on my account and we would no longer perform this deal. What happened , exactly was that many of the deals that were purchased were purchased outside of my service area. From a business standpoint , and dealing with set amounts of ,money this means that I end up driving more and spending more on fuel than the deal actually pays me. I am trying to work with Angie's List as we speak to rectify the unhappy customers due to their mistake on selling Big Deals to customers not in my service area. I am a very small custom fence company running at the most 3 trucks in a day. I do not have a large budget to work with , and it is not possible for me to take deals out of my area. With this being said, you near my area. My area is DC, and Arlington. That is what I pay $340 per month for, and that it what my contract says , Arlington and DC. They tell me that if I want to service Fairfax it is over $900 per month. I cannot afford to do that at this time, because I am not getting work due to a mistake on the part of Angie's List, which was selling the Big Deal outside of my service area. This has all but ruined my company. This year we decided to use Angie's List to advertise, and we allotted the money for it and signed a contract with them. No that this mistake has been made, I have negative reviews on my profile , because of a mistake that i did not make. I am not getting any work, and no one is calling, which is understandable. IF you would like I could come to your home and do the repair, at no charge , all I would ask would be a small fee for travel and fuel used. I will honor that offer . I can be reached at 571-471-3781 . I apologize that a seemingly simple task has become so difficult.. Tim"

"Once again i would like to state that this is once again part of the Big Deal that was set up and sold to customers under my business name , but outside of my service area. This was in no way a part of me trying to make anyone wait for me or being busy. It was a mistake that Angie's List made. They told me I would have a Bid Deal sold in one County only, and it ended up in over 4 counties. Some of the locations were over 60 miles from my home. The cost of fuels exceeded the revenue from the Big Deal. I apologize that this jas happened and it has nearly destroyed my business. I am working to get it fixed , and I am not getting very god results. If anybody was to look at the customers I have actually done work for, they can clearly see I am well liked and do good work. This entire thing has been a nightmare, especially with 9month old baby. We have literally had to move into a smaller house because of this fiasco. I am an honest hard working fence builder and have been for 16 plus years. This year has been our worst and may end the company completely, then I will sit in court for another year and a lot of time and money will be wasted. I sincerely apologize that this has happened, and it upsets me to no end. Tim"

"I am not sure who these customers are , but they are not ours. This is not our service area., we provide services mainly for DC and Arlington County Thank You Tim 571-471-3781"

"Once again, This is a Big deal sold in an area that Our company does not service, and we do not have plans to service this area. We are in the DC and Arlington County areas. The fuel costs alone would exceeed te cost of the Big Deal. A mistake has been made by Angie's list and we apologize sincerely , but we do not work in this area. Thank You Tim 571-471-3781"

"Dear [removed member name], I appreciate the review, and I am glad I was able to help with the problems you had with the fence. Thank You Tim 571-471-3781"

"Once again , this is a Big Deal that was in the same category as the other big deals that I was told by my Angie's List representative that I was not longer supposed to be doing and that I was off the Big Deal. I was told to cease all work on any Big Deals and that it was an unfortunate mistake. I did not realize that since Angie's List made the mistake, I was the person that needed to be responsible for taking the blame and also have my company involved in out right defamation. I sincerely apologize and I feel absolutely t\terrible about all of this. It seems that the guys at Angie's List want to keep out of the way and let a small business suffer , based on the mistakes of people who created this problem from several States away and have no idea who we are or what we are about or what are clients from the last 12 years have to say about us. I would like to make this all go away and just get back to work and pretend that the big Deal never happened. In my case the big Deal was not even able to cover our fuel costs , let alone labor and the small amount of materials that were promised to the big deal purchasers. This is not, and never has been the way Powers Custom Fencing has operated, powersfence,com speaks for itself, we regret that there are people in the world that are now upset with us because we got involved with a larger machine that was able to reach out to a broader audience, and create fence work for us . Mistakes were made, and lessons have been learned. I learn from every experience, and from this I have learned a great deal about the Big Deal. Many people thought we would be able to make every thing perfect for just s few bucks, and it would be simple. The rules varied and the deal was off, money was returned and taken from our account, yet we were still counted upon to perform small amounts of labor , and thousands of miles of driving. What is the resolution here? I would rather give away my services for free than misrepresent myself or my company and for the record I will do that for any unhappy Big Deal client upon request. We work hard and build fences , we do not fancy ourselves businessman. Thank You Tim powersfence.com"

"Once again this is a Big Deal outside of our service area we do not travel this far most of the time. The Deal was to be Fairfax County only. When I told my representative that I was getting deals from areas other then Fairfax he told me to stop the deal , and discontinue work o the deal, which we did.We did not know it was our duty to do the job of the people in charge of the deal and call the client and tell them that Angie's List had made a small mistake, any more thank would expect Angie's List to call one of our clients and tell them that the A Grade Cedar pickets would not be ready for another week , but they were on the way. IF I had known that even though I was no longer working the big deal , but I needed to call the people that bought the deal I would have gladly done this. I have learned a a lesson about responsibility and stepping up and taking control out of this situation. I do apologize to (deleted member name) and I do wish him well o the fence repair. I will do it for the cost of the fuel to get there if he would like me to. Thanks Tim 571-471-3781"

"This was the first job I did for the new Fairfax County Big Deal, and it was very close to West Virginia. . It turned out to be 58 miles each way to [member name removed] house. His fence was approximately 900 feet long and was built by an amateur. I sent several hours setting new posts , which according to Angie List are $50 per post replacement. I also gave [member name removed] new latch and fixed his gate as well as performed many other repairs. [member name removed] was a nice man and I am glad to have helped him. On this day I called my representative from Angie's List and asked how my Fairfax County Big Deal got me working out of route 9 , near the West Virginia / Border. Thanks Tim 571-471-3781"

"This deal was supposed to be in Fairfax Virginia, and not in Md. I am not sure ow it went wrong. I apologize for any inconvenience I may have caused. Seems to be coming from the other end, Powers Custom Fencing does not make up the deal ,but we do decide what areas we offer the big deals in. We were told the deal was in Fairfax County. Mistakes happen we are sorry, I will gladly do the work for free for the cost of the fuel it would take t get out that way. Thanks Tim"

"WE were told the deal was only to be done in Fairfax County. Angie's list made a mistake and we have been made to look very bad. My work and reputation from the people I have done work for speaks for itself. These little repairs have cost me pretty much my business, because people were told that we serviced the area that they lived in, when in fact we were supposed to be serving another area . We apologize, but this is not and was not our job. Thanks Tim"

"I informed (member name removed) that I could do the easy repair if the neighbors could move the heavy timbers and wood that were leaning on the fence that damaged it. She told me this would be done. When I returned the wood was still in the way. After a phone call and another stop by the wood was still there. I am glad to do the work , but I cannot move the neighbors lumber without permission. This would be necessary to make the job work , and I would gladly do the extra work at no charge, like I do most of the time. For the record , the phone has bee working great for several years now, so I am confused what that part of the review was about. Thanks Tim"