Somewhat expensive, but beautiful work -- the boots looked almost brand new. The owner was very pleasant and also polished the boots for me. Will definitely return, highly recommended!
Description of Work: Had boots re-soled.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Katherine S.
04/2014
5.0
shoe repair
 + -1 more
It went well, they were polite and my shoes were repaired well and at the tie they were promised.
Description of Work: Repaired a pair of heels missing the sole and a pair of boots where the sole was separating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
Denise D.
03/2014
5.0
shoe repair
 + -1 more
It looked great and would have looked better if I didn't touch it myself. All in all, my daughter was impressed!
Description of Work: I brought in an Ugg boot that was torn. Unfortunately, we tried to fix it ourselves first but after I saw the stitch job he performed, I wish I just left it alone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15
Michelle P.
03/2014
5.0
shoe repair
 + -1 more
My beloved Lucchese cowboy boots were looking a little down at the heel-and worn through the sole! I had called some boot stores looking for recommendations, but it want' until Angie's List that I found Guarantee Shoe Repair. I took the boots in, and the shop owner told me he would take care of them. And wow!!! they look better than ever. He put on a rubber sole and heel to prolong the life and even managed to camouflage where I scuffed leather off the toe. We live in Aldie, and the shop is in Vienna, but I won't go anywhere else!
Description of Work: Resoled and reheeled cowboy boots
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Richard P.
12/2013
5.0
leather & vinyl repair
 + -1 more
Old-world craftsmanship and care. Shoes look and feel brand new!
Description of Work: Old-world craftsmanship and care. Shoes look and feel brand new!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara M.
08/2013
5.0
shoe repair
 + -1 more
the shoes were so worn on the heels and soles I almost threw them away, thought they were past any hope of repair. these shoes fit me perfectly, like no others, and I find shoes very hard to fit my feet properly. he did a great job of re-building, built up the gaps in the heels and re-soling them. I am very impressed. the sneaker was a simple job, but properly done. I would highly recommend this business.
Description of Work: glued sole of sneaker that was coming loose. re-soled pair of shoes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
CRAIG G.
08/2013
5.0
shoe repair
 + -1 more
I found Guarantee Shoe Repair on Angie's List. Shop is located in the heart of Vienna on Church Street, not far from Lawyers Road. This was my first visit. Shop is located in an old house, house that has a few other businesses. Each time I went in the shop Manuel was in the back working on shoes, so be sure to ring the bell near the cash register for service. Immediately Manual knew the problem that my wife was having with her high heels, some sort of small rubber piece came off each shoe. 4 days later I picked up the heels, my wife said the repair is excellent, a high quality repair. I live in Herndon some 7 miles from Vienna, but this shop had such good reviews I did not mind driving past other shoe repair places to get to this one. Great service!
Description of Work: Repair high heels
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13
Sandy S.
06/2013
5.0
shoe repair
 + -1 more
The fix worked and prolonged the life of these two pair of shoes.
Description of Work: He fixed the buckle that was either falling off or had fallen off on two pair of "fisherman" style sandals that I love and can't replace (they are not made anymore).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Luci M.
03/2013
5.0
shoe repair
 + -1 more
The shop's owner (I can't remember his name) was very professional. The items were ready on the date he said they would be. He also suggested he could repair the zipper on a very good leather purse instead of putting in a new one. He was right, it worked very well. I would definitely recommend this company and will use them again. It's rare to find such a good shoe repair in these times and I'm glad I did.
Description of Work: New Heels for Cole and Haan loafers and repair zipper on Italian Leather purse
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Grace M.
12/2012
5.0
shoe repair
 + -1 more
As my child has a deformed leg and foot, Manuel has worked to get her comfortable in her shoes. Good service Update: Must say, I love this place (updated Oct. 2013)
Description of Work: Making tennis shoe fit over a brace. Plat forms on shoe and other repair work. as always, GREAT!! Purse repai Soles on my Birkenstocks- extra help with that. Please note, prices are fair, but because of variety of work done, there is no ONE price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Rebecca C.
11/2012
5.0
shoe repair
 + -1 more
I was happy to find out that their service is consistently good - my heels came back very professionally repaired. The owner explained that he was adding better quality heels than the shoes had originally been made with, and they are holding up well. I subsequently brought several more pairs of shoes in for stretching, and the results have been great - they're so much more comfortable now.
Description of Work: I needed some heels repaired and brought them to Guarantee Shoe Repair based on positive Angie's List ratings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14
Thomas E.
06/2012
5.0
shoe repair
 + -1 more
Found Guarantee Shoe Repair on Angie's List and this was my first visit. Manuel was very friendly and completed the job quickly. I am happy with the quality and will use him again.
Description of Work: Had two pairs of Allen Edmonds shoes resoled.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
kay L.
04/2012
5.0
shoe repair
 + -1 more
Manuel repaired my shoes beautifully. I highly recommend him. Kay Lippman
Description of Work: I took a very difficult repair problem to Manuel. The first time I wore a new pair of sueded shoes I caught the side of of one of them on a bleacher riser and tore a hole in it. Manuel was concerned because suede can be a problem. However he came up with a very clever solution. My shoes are better than ever! Manuel is a real artisan. I recommend him highly. Not only does he do beautiful work, he is extremely pleasant and engaging. Kay Lippmani
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Katherine G.
03/2012
5.0
shoe repair
 + -1 more
Excellent work! Completed on time and at a reasonable price. Beautiful craftsmanship.
Description of Work: New heels and a repair to the shoebacks that required matching leather and stitching.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$42
cheryl B.
07/2011
5.0
shoe repair
 + -1 more
It is easy to accomplish my objectives when I use Guarantee. If the owner isn't certain he can "fix the problem", he'll ask me for some time to think about a solution. However, he's always found a way to fix my shoes. This is THE shoe repair store I frequent. The owner is so helpful and I always get what I pay for -- whether it is badly damaged leather that I am begging to have renewed or soles put on shoes. I give this place my highest recommendation.
Description of Work: Severely damaged leather and soles coming off my Merrell's and I wanted to save them. Heels that kept falling off (literally) another good pair of shoes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$38
Rebecca H.
03/2011
5.0
shoe repair
 + -1 more
I was concerned that a pair of shoes from an exclusive store had begun to come apart from the sole after just a few times wearing them. These were expensive shoes (over $350) and they are now like new. I will definitely return to this shoe repair shop.
Description of Work: They put new (and better) heels on a pair of dress shoes and reglued an area that had come apart.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24
Tom M.
11/2010
5.0
shoe repair
 + -1 more
I needed an unusual color polish for my wif'e's shoes, and the gentleman was most helpful. The real kicker was that I had gotten there without my wallet! He told me to take the can home, make sure my wife liked the color, and then either return it or take him the money. He didn't know me, he didn't even ask my name. It's just his way of doing business. Oh, yes, we'll be back for all our cobbling needs!
Description of Work: Sold me a can of shoe color.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7
Shalini G.
07/2010
5.0
shoe repair
 + -1 more
The gave me a completion date of one week. I paid for the repair then. They were ready on time a week later. The work seems to be of good quality but I will only know once I start wearing the shoes in the fall again. They were definitely cheaper than McLean Shoe Repair.
Description of Work: I took in a pair of loafers which needed to be resoled.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$48
Jim B.
08/2009
5.0
shoe repair
 + -1 more
World traveled sandals needed repair. The soles were worn and the straps too long. I thought the cost was a little high but the results were worth it. The soles were replaced. The straps were each shortened. The owner is a master craftsman. He finished the job with a marvelous shine job.
Description of Work: new soles and shortened straps.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$78
Karen P.
01/2009
5.0
shoe repair
 + -1 more
everything was fine, dropped the shoes one Sat., picked them up when promised the next Sat. They were beautifuly polished and looked like new.
Description of Work: replaced soles and heels for men's shoes
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$62
Sue T.
01/2009
5.0
shoe repair
 + -1 more
The soles on both shoes were replaced, plus he polished and shined them. They feel like new and look great. He was straightforward about what needed to be done and how much it would cost. I would definitely use him again.
Description of Work: The sole one of my favorite clogs split.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Debbie M.
10/2008
5.0
shoe repair
 + -1 more
Small repair shop, very friendly and kind gentleman. He did the repairs as promised. They were ready as promised.
Description of Work: Zipper repaired on two purses.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Frank H.
12/2007
5.0
shoe repair
 + -1 more
Manuel (the Owner) was very professional and courteous. For certain services (i.e. a stylist, accountant, shoe repair, etc) I am looking for someone who goes above and beyond just 'cutting my hair', 'doing my taxes', or 'shining my shoes'. These are services where you see the same person on a frequent basis and eventually develop a friendship with them. Manuel seems like the type of person that cares about each of his individual customers and will go out of his way to make them happy. My shoes came back in great condition and I look forward to continuing business with him well into the future.
Description of Work: Polished and shined four pairs of dress shoes.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24
Melissa V.
10/2006
5.0
shoe repair
 + -1 more
They did a terrific job. This is an old fashioned shoe repair business. All work is done on premises by an older gentleman who takes his work very seriously (I mean that in a good way). My shoes looked nearly good as new, and my husband's turned out well. Also, he got them done in just a few days so I could have them back before leaving on a trip. They were a little pricey relative to what I've paid before, but they did a great job.
Description of Work: Guarantee Shoe Repair brought my favorite brown loafers back from the dead (no easy ''feat'',as they were totally trashed!) and also resoled my husband's dress shoes.
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*Contact business to see additional licenses.
Service Categories
Shoe Repair,
Leather & Vinyl Repair
FAQ
GUARANTEE SHOE REPAIR is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
GUARANTEE SHOE REPAIR accepts the following forms of payment: Check,MasterCard,Visa