Although I am capable of performing irrigation system repairs myself, I prefer to pay someone to do it because of the time involved. However, that company must demonstrate that it is reliable and trustworthy, and that it provides quality work at a fair and reasonable price. After determining where the leak in my system was coming from (at the bottom of one of the valves), I telephoned Affordable Lawn Sprinkler's and Lighting (ALSL) and explained to the person who answered the phone, Alejandra, what needed to be done to my system. Specifically, one valve within a box of four valves leaks and needs replacement. However, I was aware that due to the manifold setup within the box, all four valves might require replacement since removal of the one valve may require rebuilding of the entire manifold that’s attached to the four valves. I told the Alejandra that I had avoided using ALSL in the past because of their business model requiring up-front payment for a service call. However, she said in this case, she would send a technician to conduct a repair and that I could then pay for services rendered. On this basis, I agreed to the service call and an estimate was never mentioned. As the technicians arrived at my house on May 13 at 9:52 AM, I was outside to greet and lead them to the valve box with the leaking valve. Despite telling them where the leak was located (at the bottom of the valve), the lead technician insisted that I go inside to open the system’s valve. I went inside, opened the valve, and went back outside. The tech immediately told me to go back inside to close the valve, so I did so. Upon returning, I was informed that the valve was leaking underneath the valve, exactly as I had said. He added that they would have to give me an estimate for the cost of the repair because the entire manifold and all four valves would have to be replaced (as I suspected), and it was more work than they could do that day. I then asked if they could at least do some work since they were already here and I was expecting a repair, but I was told no. This seemed unreasonable because I picked a day for the appointment that I was off from work (which is difficult to do), it wasn’t what I was told when I made the appointment, two workers were present, I had already dug out the entire front of the valve box myself, and even if they didn’t complete the work that day, at least part of the repair would have been done, leaving my system in better condition than it was in when they arrived because it is already disabled due to the leak. Instead, I got nothing. I therefore told them that in their estimate, to at least include the price of a premanufactured manifold that allows the replacement of individual valves if and when the need arises in the future. Per my security video system, they were on my property for just 11 minutes; at the valve box for 9 minutes; 6 minutes of which was spent waiting for me to open and then close the main system valve. The next day, I received an estimate from them via email for $692.75. It showed that their rep estimated four labor-hours of work at $110 per labor-hour ($440) which is double what it should actually take. Furthermore, the estimate didn’t include the cost of a premanufactured manifold as I requested. Since I wasn’t getting what I wanted at a reasonable cost, I decided to do the repair myself. Then on May 19, I received a bill from ALSL for $140 for the estimate which included a stated 45 minutes of labor when no labor whatsoever was performed, even after I specifically requested it; when I made the appointment and when the 2 techs were on-site. I never agreed to pay them for an estimate; rather I agreed to pay them for labor that their technicians refused to provide. Furthermore, a note on the bill, “NOTE: THE CUSTOMER'S WIFE IS NOT IN HOME TO PAY SO PLEASE SEND THE BILL" is bogus as well. I am "the customer", I met with and spoke to the technicians myself, and my “wife” was never mentioned – nor was a charge. I informed them on May 28 that since they sent a bill, I needed from them either: 1) a new statement showing a zero balance, or 2) $140-worth of labor to be performed. To date, I have received nothing except two bills saying I owe them $140.