All Install LLC

GO ANYWHERE ELSE. They don't even deserve one star. I used this company for annual Generac service for several years, without issues. However, at the latest annual service call, the technician -- without my knowledge or authorization -- installed a $600 part (which I am not convinced even was necessary, as the generator had been running fine). The whopping-big invoice I received a week or so later was a nasty surprise. They apologized when I contacted them. The woman with whom I spoke, who claimed to be the owner, even told me that they'd recently had other complaints about that technician recently?! I paid for the unauthorized work, which I felt was pretty generous of me. Today, my power went out. As expected, the generator kicked on automatically. The only problem is that it didn't provide any power to my house. Technician screw-up X2. I called to request an urgent service call to fix the error and was told a technician was there in the office and would be right out. When he eventually arrived, the fun really started. First, he chastised me for being "mean to [his] mother" on the phone?! (For the record, I'd been nothing but polite her. I'd merely reiterated that the annual service call had been a problem, and that I was in the middle of an emergency as a result.) He claimed to own the company and said he doesn't need problem customers like me; I am welcome to take my business elsewhere. Hoo boy. I'll spare you the details of the rest of our conversation, which continued in the same vein. Fortunately, my power had come back on in the meantime, so I wasn't at the mercy of this surly, petulant man. I went inside while he went around the house to the generator. Soon thereafter, a heard him drive away. I had no idea what, if anything, he'd done or if the problem was fixed. I called the business once again and informed Mr. Surly's mother of what had gone down. Apologies and acknowledgment that Mr. Surly is not a people person. Then another man, the third one to tell me he's the business owner, got on the phone with more apologies and acknowledgment that Mr. Surly is not a people person. "That's not how we treat our customers." Well apparently, it is. TL;dr: Any other company in the region will do better work and treat you better than All Install. Spare yourself the grief and steer clear.

All of our interactions with this company have been excellent from a customer service standpoint.  The owner is very knowledgeable regarding generators and attends periodic update meetings to ensure he has all the latest information.  He is trustworthy, extremely capable and easy to talk to.

unknown

Excellent, friendly, efficient, knew what he was doing.

After a prolonged power outage (4 days), we decided to purchase a standby, whole-house generator and were considering an out-of-town supplier (40 miles), but were urged to consider All Install, LLC (9 miles) by our local propane provider. The owner responded to our inquiry within hours and made an on-site visit within days in spite of the 15 inches of snow still blanketing our homesite. He advised us on the size unit s to support our needs (with a substantial savings over the unit I thought we would have to purchase). Construction and installation were completed within 3 days, which included burying a 500-gallon propane tank and constructing a pad for the generator unit. The All Install crew was expert in every aspect ot this complex job and extremely polite when dealing with our questions as well as with the building inspector. Sale and installation price cannot be beaten. Follow-up service and maintenance is immediate and expert in every respect. We give this firm and quot;5-starsand quot; only because your website does not have a and quot;6-starand quot; category.

se

I laid the level pad. Bob and his journeyman came the first day and I used my tractor to help them set the generator. They prepped the area and cut the stone veneer on the side of the house to accommodate the transfer switch (it's 2'x4' and 140 lbs), dug for the conduit and arranged for permits, scheduled the electric company to pull the meter and scheduled the gas company to trench the new line. Two days later, electric company turned off power and they installed main wiring and the transfer switch. Power was off about 3.5 hrs. Then they started up the generator and we were on generator power for another 2.5 hours until the county inspector and electric company came to turn power back on. The cemented back the stone veneer around the transfer switch, showed me how to use it and cleaned up the area.