Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

The Carpet Medic

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

We are OPEN Call today for an estimate (757) 650-7737 The Carpet Medic has more than 16 years experience in providing outstanding professional workmanship and service for all your carpet, upholstery, tile and grout, oriental rug, drapery, and auto upholstery cleaning needs. We serve businesses and homeowners - give us a call today or send us a message with your phone number for quick response! We proudly offer Angie's List members, Seniors, Police, Fire, EMS, Nurses, Teachers, and Military!

Business highlights

24 years of trusted experience

Services we offer

Cleaning services include, but may not be limited to: Ceramic tile and grout, upholstery, oriental rugs, dryer vent, carpet, flooring, draperies, and automotive upholstery.

Services we don't offer

Give us a call to discuss your cleaning needs!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.6291 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
11%
3
4%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 291 reviews

michaela A.
09/2023
5.0
carpet cleaners
  + -1 more
Michael did an amazing job! We have cats and kids and our carpets had gotten to a point where I thought we might have to replace them but Michael saved them! My carpets look brand new! He was very kind and professional
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$239

Response from The Carpet Medic
Thanks [Member Name Removed] for the great review! You can reach out anytime by texting or calling me with any questions you have!

andrea C.
09/2023
5.0
carpet cleaners, upholstery cleaning
  + 0 more
My carpets and furniture were a real challenge having been soiled by many generations of fostered kittens and cats. Mike (the owner of Carpet Medic) was prompt, professional, courteous, and extremely knowledgable in detailing available services and making recommendations for the most effective carpet and upholstery treatments for my badly soiled carpet and upholstery. He left all decisions up to me (no “hard sell” tactics) and I was totally impressed by the results. When he was done, not only was all the soiled carpet and yucky upholstery pristinely clean but it smelled great for months. Highly recommend!!
Description of Work: Carpet and upholstery cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Carpet Medic
Thanks Mrs. [Member Name Removed] for the great review! I look forward to taking care of all your cleaning needs in the future!

larry B.
09/2023
5.0
house cleaning
  + -1 more
I own dogs and cats and have lots of teenagers running around so my furniture and carpeting gets really dirty. Carpet Medic did a first class job! Made my floors and furniture look new. I would highly recommend him for any of your cleaning needs. Extremely professional, friendly, fair price, great service.
Description of Work: Housecleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Carpet Medic
Thanks Mr. [Member Name Removed] for the great review! Give me a call with any questions or needs in the future anytime!

patricia S.
09/2023
5.0
carpet cleaners
  + -1 more
Very good. Michael made my somewhat dingy beige carpet back to a beautiful bright beige! He worked really hard and the results show.
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from The Carpet Medic
Thanks for the great review Mrs. [Member Name Removed]. I know you’re moving and won’t have any carpet, remember me when you need the furniture done!

David C.
07/2020
5.0
carpet cleaners
  + -1 more
Nicely done--very professional and courteous. Cheers!
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Kimberly S.
07/2020
1.0
carpet cleaners
  + -1 more
*** COVID 19 SAFETY-operator did not wear a mask and did not follow any safety protocol during a Pandemic. I wore a mask but the cleaner shared with me that if you never had the flu you "COULD NOT" get Covid-19. I cancelled my order immediately and asked the person to leave my home. Please be careful if you decide to use this company. You don't know who's house they have been in before they arrive to you!
Description of Work: Carpeting cleaning

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0


Response from The Carpet Medic
You’re a complete liar! You never wore a mask for even one second! I never said, if you don’t catch the flu you won’t catch Covid19. I said, I wasn’t worried about covid and that I was aware some people are more at risk than others. Had you been wearing a mask, you would have found out that I have mask in my van and if you wanted me to wear one I would have. However since you weren’t wearing a mask I didn’t think it was an issue. It’s difficult wearing a mask and exerting yourself while doing the physical work of cleaning your carpets. So when it’s not an issue for you, it won’t be an issue for me. The truth is I didn’t have the same opinion as yours, and you threw a fit and ordered me to leave. Which I politely did.

Rich S.
05/2020
5.0
carpet cleaners
  + -1 more
Clean carpets and friendly service.
Description of Work: Cleaned entire downstairs
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy H.
02/2018
5.0
carpet cleaners
  + -1 more
They were prompt and completed the work as planned. Paid a little more for scotchguarding the floors that our dog goes into.
Description of Work: Carpet cleaned in five rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew G.
11/2017
5.0
carpet cleaners
  + -1 more
Very good. The owners son came out and did a thorough cleaning with the pet treatment. I had the carpets done by another company in the past. That company charged around the same and expended half as much time and effort. After The Carpet Medic left, my entire house smelled clean for over a week until the sell was final on my home. (It probably still smells great!)
Description of Work: Needed carpets cleaned prior to selling my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Nikolas M.
09/2017
3.0
carpet cleaners
  + -1 more
Unfortunately I had to leave prior to the job being completed, leaving a family member there to monitor. Initially it seemed as though the work was done exceptionally well. Given that there are some stains that were agreed that more than likely would not come out of the carpet, the carpets looked pretty clean as though a job well done. However, the carpets were excessively damp and were not dry until just over 2 days later and began smelling as though mildew was forming. According to the owner, this must have been the result of not keeping the carpets clean on a regular basis. This accusation was shut down immediately. This carpet cleaning session was a post-moving cleaning. We had another carpet cleaning session about a month and a half prior to this one before some roommates moved out. This session was primarily to get the rooms cleaned that were not cleaned the first time. The owner refused to believe that we were not offered any additional cleaning options (sanitation solution specifically) because of the fact that his employees are working off of commission. Regardless of working on commission or not, we were not offered any additional treatments. The owner continued to state that we initialed and signed the "No Guarantee" locations on the receipt. He stated that this "no guarantee" meant that he was not responsible for stains, rips, tears, mold, mildew and a coupe other things. Only thing is, his receipt says nothing about mold or mildew. When confronted about this over the phone, he proclaimed that his company was highly reputable and has great reviews here on Angie's List which in his eyes apparently mean that they can't do unacceptable work. The result of the conversations were that he would not do anything to correct this wrong doing unless we paid for another cleaning and paid another $20 per room for the sanitation solution. Extremely poor customer service, false accusations and belittles his customers. Would not recommend to anyone. Now I'm having to look for another company for fix his mistakes or possibly get the carpets replaced/removed.
Description of Work: Carpet cleaning. 5 bedrooms plus stairway.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$160

Response from The Carpet Medic
your carpets were in really bad shape to begin with, and needed replacement which is why you signed the no guarantees box. After speaking with you over the phone. Which you waited over a week to contact me, which you should have the very next day if the carpets were still wet. when you originally called you just said the carpet smelt and didnt mention it took longer than normal to dry. Once i found out that information. I called all my custimers from that day to find out how their carpet cleaning went and how long it took them to dry. all of them before, and after said just a few hours! once i saw there was no priblem on our end. Theres only 2 other possible reasons your carpet took longer than normal to dry. 1. you use an excessive amount of spot cleaners that leave your carpets full of soap. Which can affect the vacuum. 2. you didnt leave the a/c on which dries the air out and sucks the water out of the carpet. if the air is wet it dramatically slows dry time down! However because you didnt contact us in a timely manner there was no way for me to fuggure out which reason was the culprit. even if you hadn't signed the no guarantee box you still contacted us past what even our guarantee is, 7 days. To me the attitude you gave on the phone was you wanted me to cover the replacement of your carpet that already needed replaced! which is why you waited so long to contact us.

Mark C.
08/2017
2.0
carpet cleaners
  + -1 more
They were late, stretched carpet took 10 minutes. Had them clean carpet for one room was 89 dollars! should of watched the one man whom cleaned carpet he missed numerous places on carpet one place one foot by three foot and did not do closet! Two man there orginally but they could not move 2 pieces of furniture I left in room. Learned my lesson will watch them next time and it will not be with this firm.
Description of Work: carpet stretched

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
punctuality
1.0

$169

Response from The Carpet Medic
I called you well in advance to let you know we were running behind, which was only by 10 minutes. and you were fine with it and thanked us for the call. when we got there we went over the issues with the carpet and let you know we would only be able to move one of the pieces of furniture as one of them was to heavy, and the blocks we use would not protect the furniture or carpet during the drying process. you said you was fine with that. You had white carpet that was improperly installed and it took me almost 30 minutes just to pull it back up due to the thousand staples that were used to hold it down, instead of them stretching it properly. which i also showed you. then it took me another 30 to 40 minutes to stretch it. Your white carpet was also worn around where the bed was sitting and we cant make white, old worn carpet look like under the bed area that looks brand new and never been walked on. If ryan did miss the closet you should have called us to let us know and we would have been happy to come back out and make sure you were satisfied. we would have also went back over those traffic areas since we would have already been there, just to show you cleaning dont remove wear. next time give the company a call and let them know somethings wrong instead of just trying to trash them by saying we was there for 10 minutes. when you know thats not true! Thanks, michael.

Paul S.
08/2017
5.0
carpet cleaners
  + -1 more
I could not have hoped for better: punctual, professional, efficient, high quality, friendly, and quick! They identified a red wine stain we had forgotten was there and they were able to remove it for a small fee. I would definitely recommend and I intend to use them for two recliners we have too!
Description of Work: We had carpeting in a large living room, hallway and three bedrooms in a ranch duplex.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

T N.
08/2017
3.0
carpet cleaners
  + -1 more
Missed some areas. Had to come back to redo
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from The Carpet Medic
We did not miss the spots. They came back to to the heavy amount of soap you use on the 15 year old carpet you have not had cleaned in 8 years. the amount of soap you had in the carpet killed our vacuum which made it take longer to dry. Then all the spills that were in the pad wicked back up. sorry to see you gave us a poor grade on professionalism, which i can only assume it was because we could not get back to your house within 30 minutes of your call letting us know there was a problem... we did offer the next day but that just was not good enough for you. which we ended up coming out a few days later happily. so im a little confused, as we had absolutely no problem coming back out. and your experience is not something we normally come across. if you would like to give me a call and let us know what we could have done better to accommodate or how we could have been more professional. please contact us any time! Thanks, Michael.

Jean J.
07/2017
5.0
carpet cleaners
  + -1 more
We've been happy with everybody so I'm sure they were fine. There were 2 workers and it took maybe 2 hours. The area was clean. I liked them. They worked as advertised and at a fair price.
Description of Work: It was carpet cleaning for 3 rooms and a hallway and the cleaned a microfiber chair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kenny H.
07/2017
5.0
carpet cleaners, carpet installation
  + 0 more
went well, had to cut a a slice of carpet but you cannot tell where it was cut/spliced. Highly satidsfied
Description of Work: Carpet stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Blaine B.
07/2017
5.0
carpet installation
  + -1 more
Michael Horsman, the owner, is a professional who takes great pride in his work and the impression he loves you of his business. We had talked before he came out and I decided to also get the carpet cleaned. When Mike and he surveyed what needed to be done a went to work stretching the carpet. When he finished that part, he asked me to vacuum the carpet again. As I started, he noticed that my vacuum's suction was not upto par. He took it apart and cleaned it out. He also count into detail about how best to adust to vacuum to clean the carpet better. After he put it back together I could definately tell the difference is how it cleaned. Mike went on to clean the carpet. It had been quite dirty and he did a great job. The difference was amazing.
Description of Work: Carpet Stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Carole J.
04/2017
4.0
carpet cleaners
  + -1 more
Good. Found a couple of places that they missed.
Description of Work: Carpet and upholstery cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Carpet Medic
Hi [Member Name Removed], I looked in my book and the only [Member Name Removed] I have was a cancelled appointment. maybe I have you under a different last name, or you wrote the review for the wrong company. either way give me a call so we can resolve any issue you may have! We always want to provide the best service possible! thanks! 757-650-7737

Paul B.
04/2017
5.0
carpet cleaners
  + -1 more
Completely satisfied with the job done.
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

D M.
03/2017
1.0
upholstery cleaning
  + -1 more
He was scheduled to be at my home at 10am. At 1030am he called and said he was going to be late due to a pinched nerve. He and his son arrived...he stated his son does the cleaning and he does the repair work. For the majority of the time his son was cleaning our sofa he talked about his son's rap career. He stated that it would take 6 hours to dry. First of all the long drying time was not a huge issue (did not fully dry until 24 hours later). After the couches and cushions dried there were visible lines from the cleaning attachment. We assumed they would go away after the furniture was dry. We tried to rub out the marks with our hand, with a felt brush, and with the hose of our vacuum cleaner with no success. I called Michael to ask him about the lines and he stated that some people like the lines on the furniture because it looks like its clean. He stated that if i had told him I did not want lines on my sofa then he would have spent more time removing the lines. He told me to spray the furniture down with hot water and rub my hands over it. This did not work also. My husband called him and explained the issues again. He was told by Michael he did not have the time to tell the 1000s of things that could go wrong. But he did have the time to talk in length of his son's rap career during the cleaning. Michael also stated that the couches would be lighter than the ottaman (which was not cleaned) after the cleaning. The couches are now several shades darker than the ottoman. The only instructions he gave me was that it would take 6 hours to dry. He stated to my husband that we should have called him after the 6 hours drying time was not met. He also stated that his hoses could have been clogged and he would check his hoses. Even after this he never offered to rectify the issues. My husband and I have both called him...the call with my husband was very unprofessional. I have also emailed him with the pictures of the couches. My suggestion when looking at this company....BUYER BEWARE!!!!
Description of Work: Upholstery cleaning

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$260

Response from The Carpet Medic
when you called and your husband called all you wanted to do was be rude, I could barely get any words in whatsoever. as I tried to tell you on the phone, and email, vacuuming and usage would remove the lines. and if that didn't work we would come back out and lay the fabric back down. but you were to busy interrupting me to catch that! originally you and your husband said, the furniture took 2 days to dry then your husband let it slip it took 12 hours to dry, now you're claiming 24 hours... you waited 3 or 4 days to contact me. so I really have no idea how long it took. again if you would like us to come back out and lay the fabric back down we will as it's just the nap of the fabric that dried in different directions, so it shows a light and a dark look. which will go away after some use on its own. and we only talked about my son for like 5 minutes at the end of your job, which you had asked about him, and if he was going to take over the business.

Magarita S.
02/2017
4.0
carpet cleaners
  + -1 more
I was not asked about any stains that I may want to treat before the cleaning I don't think any of the easy to move furniture was moved THe cleaning of the area rug did not result in how I was told - didn't look any cleaner
Description of Work: There were some add ons: carpet protection cleaned the small area rug in the kitchen eat in area which was an extra fee

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Response from The Carpet Medic
Thank you for the positive rating! In regards to stain treatment, the reason we did not ask which stains you would like treated, is because we pretreat any and all stains at no extra charge. Our main priority is getting your carpet to come as clean as we possibly can, so we do our absolute best with every spot we can see in the carpet! As far as moving furniture, we always ask the customer during scheduling to remove breakables on any furniture they would like moved beforehand, so next time please do so and inform us of what you would like moved when we arrive! We are sorry you were not satisfied with the area rug, but we cannot guarantee that something will always clean up well, as so many factors play into that result. In the future, please give us a call immediately if there are any issues you have with your experience! We want to keep our customers happy and can only do so if we know how you feel!

Kenny H.
01/2017
5.0
carpet installation
  + -1 more
The end result was better than expected. Had to pay $35 extra because the stretching point was in a doorway and a slight length of carpet had to be removed. Look good as new and could not tell where the carpet was cut.
Description of Work: purchased carpet stretching special

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Edna K.
01/2017
5.0
carpet cleaners, carpet installation
  + 0 more
Successful, although carpet took unusually long time to dry.
Description of Work: Removed wrinkles in carpet; stretched the carpet and then cleaned carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Response from The Carpet Medic
Carpets should take about 6 to 8 hours to dry. depending on soil and thickness of carpet. if there's ever ANY problems please contact me immediately, so any issues can be resolved immediately. if you don't call, i have no way of knowing there's a problem. Thanks. Michael.

Molly H.
11/2016
5.0
carpet cleaners
  + -1 more
We had some scheduling issues. They didn't charge any more. They were able to move the furniture that we couldn't move. So they were able to move furniture around, which was extremely helpful.
Description of Work: I purchased a big deal from them. It was $179 for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

William J.
10/2016
5.0
carpet cleaners
  + -1 more
Most stains were removed and carpets looked great. Workers moved light furniture and did not pressure her into any add-ons or other services. Very professional and respectful.
Description of Work: Purchased carpet cleaning package for mother's condo. 7 room package

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

Cindy F.
08/2016
5.0
carpet cleaners
  + -1 more
Great - they did a good job of explaining everything they were doing, and the carpets feel so clean under my feet now.
Description of Work: Purchased a home with white carpet and it all needed cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

213 Misty Ridge Ln, Suffolk, VA 23434


Service hours

Monday:
8:30 AM - 8:00 PM
Tuesday:
8:30 AM - 8:00 PM
Wednesday:
8:30 AM - 8:00 PM
Thursday:
8:30 AM - 8:00 PM
Friday:
8:30 AM - 8:00 PM
Saturday:
8:30 AM - 8:00 AM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Oriental Rug Cleaning,
Dryer Vent Cleaning,
Drapery Cleaning

FAQ

The Carpet Medic is currently rated 4.7 overall out of 5.

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 8:00 AM

The Carpet Medic accepts the following forms of payment: Check,MasterCard,Visa
Yes, The Carpet Medic offers free project estimates.
No, The Carpet Medic does not offer eco-friendly accreditations.
Yes, The Carpet Medic offers a 10% senior discount.
No, The Carpet Medic does not offer emergency services.
Yes, The Carpet Medic offers warranties.
The Carpet Medic offers the following services: Cleaning services include, but may not be limited to: Ceramic tile and grout, upholstery, oriental rugs, dryer vent, carpet, flooring, draperies, and automotive upholstery.
Give us a call to discuss your cleaning needs!

Contact information

213 Misty Ridge Ln, Suffolk, VA 23434


Service hours

Monday:
8:30 AM - 8:00 PM
Tuesday:
8:30 AM - 8:00 PM
Wednesday:
8:30 AM - 8:00 PM
Thursday:
8:30 AM - 8:00 PM
Friday:
8:30 AM - 8:00 PM
Saturday:
8:30 AM - 8:00 AM