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About us
We are OPEN Call today for an estimate (757) 650-7737 The Carpet Medic has more than 16 years experience in providing outstanding professional workmanship and service for all your carpet, upholstery, tile and grout, oriental rug, drapery, and auto upholstery cleaning needs. We serve businesses and homeowners - give us a call today or send us a message with your phone number for quick response! We proudly offer Angie's List members, Seniors, Police, Fire, EMS, Nurses, Teachers, and Military!
Business highlights
25 years of experience
Services we offer
Cleaning services include, and automotive upholstery., but may not be limited to: Ceramic tile and grout, carpet, draperies, dryer vent, flooring, oriental rugs, upholstery
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7277 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 4% | ||
| 1% | ||
| 2% |
Showing 1-25 of 277 reviews
Michaela A.
Sep 2023
Michael did an amazing job! We have cats and kids and our carpets had gotten to a point where I thought we might have to replace them but Michael saved them! My carpets look brand new! He was very kind and professional
Response from The Carpet Medic
"Thanks [Member Name Removed] for the great review! You can reach out anytime by texting or calling me with any questions you have!"
Patricia S.
Sep 2023
Very good. Michael made my somewhat dingy beige carpet back to a beautiful bright beige! He worked really hard and the results show.
Response from The Carpet Medic
"Thanks for the great review Mrs. [Member Name Removed]. I know you’re moving and won’t have any carpet, remember me when you need the furniture done!"
Andrea C.
Sep 2023
My carpets and furniture were a real challenge having been soiled by many generations of fostered kittens and cats. Mike (the owner of Carpet Medic) was prompt, professional, courteous, and extremely knowledgable in detailing available services and making recommendations for the most effective carpet and upholstery treatments for my badly soiled carpet and upholstery. He left all decisions up to me (no “hard sell” tactics) and I was totally impressed by the results. When he was done, not only was all the soiled carpet and yucky upholstery pristinely clean but it smelled great for months. Highly recommend!!
Response from The Carpet Medic
"Thanks Mrs. [Member Name Removed] for the great review! I look forward to taking care of all your cleaning needs in the future!"
Larry B.
Sep 2023
I own dogs and cats and have lots of teenagers running around so my furniture and carpeting gets really dirty. Carpet Medic did a first class job! Made my floors and furniture look new. I would highly recommend him for any of your cleaning needs. Extremely professional, friendly, fair price, great service.
Response from The Carpet Medic
"Thanks Mr. [Member Name Removed] for the great review! Give me a call with any questions or needs in the future anytime!"
Abby B.
Aug 2020
Excellent work, efficiently done.
David C.
Jul 2020
Nicely done--very professional and courteous. Cheers!
Rich S.
May 2020
Clean carpets and friendly service.
Nathaniel P.
May 2018
Went well. Carpet looks good.
Nancy H.
Feb 2018
They were prompt and completed the work as planned. Paid a little more for scotchguarding the floors that our dog goes into.
Andrew G.
Nov 2017
Very good. The owners son came out and did a thorough cleaning with the pet treatment. I had the carpets done by another company in the past. That company charged around the same and expended half as much time and effort. After The Carpet Medic left, my entire house smelled clean for over a week until the sell was final on my home. (It probably still smells great!)
Paul D.
Oct 2017
Excellent results.
Dr. S.
Sep 2017
Excellent, I've used them twice.
FRED S.
Sep 2017
It went extremely well.
Nikolas M.
Sep 2017
Unfortunately I had to leave prior to the job being completed, leaving a family member there to monitor. Initially it seemed as though the work was done exceptionally well. Given that there are some stains that were agreed that more than likely would not come out of the carpet, the carpets looked pretty clean as though a job well done. However, the carpets were excessively damp and were not dry until just over 2 days later and began smelling as though mildew was forming. According to the owner, this must have been the result of not keeping the carpets clean on a regular basis. This accusation was shut down immediately. This carpet cleaning session was a post-moving cleaning. We had another carpet cleaning session about a month and a half prior to this one before some roommates moved out. This session was primarily to get the rooms cleaned that were not cleaned the first time. The owner refused to believe that we were not offered any additional cleaning options (sanitation solution specifically) because of the fact that his employees are working off of commission. Regardless of working on commission or not, we were not offered any additional treatments. The owner continued to state that we initialed and signed the "No Guarantee" locations on the receipt. He stated that this "no guarantee" meant that he was not responsible for stains, rips, tears, mold, mildew and a coupe other things. Only thing is, his receipt says nothing about mold or mildew. When confronted about this over the phone, he proclaimed that his company was highly reputable and has great reviews here on Angie's List which in his eyes apparently mean that they can't do unacceptable work. The result of the conversations were that he would not do anything to correct this wrong doing unless we paid for another cleaning and paid another $20 per room for the sanitation solution. Extremely poor customer service, false accusations and belittles his customers. Would not recommend to anyone. Now I'm having to look for another company for fix his mistakes or possibly get the carpets replaced/removed.
Response from The Carpet Medic
"your carpets were in really bad shape to begin with, and needed replacement which is why you signed the no guarantees box. After speaking with you over the phone. Which you waited over a week to contact me, which you should have the very next day if the carpets were still wet. when you originally called you just said the carpet smelt and didnt mention it took longer than normal to dry. Once i found out that information. I called all my custimers from that day to find out how their carpet cleaning went and how long it took them to dry. all of them before, and after said just a few hours! once i saw there was no priblem on our end. Theres only 2 other possible reasons your carpet took longer than normal to dry. 1. you use an excessive amount of spot cleaners that leave your carpets full of soap. Which can affect the vacuum. 2. you didnt leave the a/c on which dries the air out and sucks the water out of the carpet. if the air is wet it dramatically slows dry time down! However because you didnt contact us in a timely manner there was no way for me to fuggure out which reason was the culprit. even if you hadn't signed the no guarantee box you still contacted us past what even our guarantee is, 7 days. To me the attitude you gave on the phone was you wanted me to cover the replacement of your carpet that already needed replaced! which is why you waited so long to contact us."
Paul S.
Aug 2017
I could not have hoped for better: punctual, professional, efficient, high quality, friendly, and quick! They identified a red wine stain we had forgotten was there and they were able to remove it for a small fee. I would definitely recommend and I intend to use them for two recliners we have too!
T N.
Aug 2017
Missed some areas. Had to come back to redo
Response from The Carpet Medic
"We did not miss the spots. They came back to to the heavy amount of soap you use on the 15 year old carpet you have not had cleaned in 8 years. the amount of soap you had in the carpet killed our vacuum which made it take longer to dry. Then all the spills that were in the pad wicked back up. sorry to see you gave us a poor grade on professionalism, which i can only assume it was because we could not get back to your house within 30 minutes of your call letting us know there was a problem... we did offer the next day but that just was not good enough for you. which we ended up coming out a few days later happily. so im a little confused, as we had absolutely no problem coming back out. and your experience is not something we normally come across. if you would like to give me a call and let us know what we could have done better to accommodate or how we could have been more professional. please contact us any time! Thanks, Michael."
Jeffrey V.
Jul 2017
We were happy with the service.
Jean J.
Jul 2017
We've been happy with everybody so I'm sure they were fine. There were 2 workers and it took maybe 2 hours. The area was clean. I liked them. They worked as advertised and at a fair price.
Kenneth H.
Jul 2017
went well, had to cut a a slice of carpet but you cannot tell where it was cut/spliced. Highly satidsfied
Blaine B.
Jul 2017
Michael Horsman, the owner, is a professional who takes great pride in his work and the impression he loves you of his business. We had talked before he came out and I decided to also get the carpet cleaned. When Mike and he surveyed what needed to be done a went to work stretching the carpet. When he finished that part, he asked me to vacuum the carpet again. As I started, he noticed that my vacuum's suction was not upto par. He took it apart and cleaned it out. He also count into detail about how best to adust to vacuum to clean the carpet better. After he put it back together I could definately tell the difference is how it cleaned. Mike went on to clean the carpet. It had been quite dirty and he did a great job. The difference was amazing.
Jonathan M.
May 2017
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Carole J.
Apr 2017
Good. Found a couple of places that they missed.
Response from The Carpet Medic
"Hi [Member Name Removed], I looked in my book and the only [Member Name Removed] I have was a cancelled appointment. maybe I have you under a different last name, or you wrote the review for the wrong company. either way give me a call so we can resolve any issue you may have! We always want to provide the best service possible! thanks! 757-650-7737"
Annick F.
Apr 2017
.
Paul B.
Apr 2017
Completely satisfied with the job done.
Magarita S.
Mar 2017
I was not asked about any stains that I may want to treat before the cleaning I don't think any of the easy to move furniture was moved THe cleaning of the area rug did not result in how I was told - didn't look any cleaner
Response from The Carpet Medic
"Thank you for the positive rating! In regards to stain treatment, the reason we did not ask which stains you would like treated, is because we pretreat any and all stains at no extra charge. Our main priority is getting your carpet to come as clean as we possibly can, so we do our absolute best with every spot we can see in the carpet! As far as moving furniture, we always ask the customer during scheduling to remove breakables on any furniture they would like moved beforehand, so next time please do so and inform us of what you would like moved when we arrive! We are sorry you were not satisfied with the area rug, but we cannot guarantee that something will always clean up well, as so many factors play into that result. In the future, please give us a call immediately if there are any issues you have with your experience! We want to keep our customers happy and can only do so if we know how you feel!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
The Carpet Medic is currently rated 4.7 overall out of 5.
The Carpet Medic accepts the following forms of payment: CreditCard
Yes, The Carpet Medic offers free project estimates.
No, The Carpet Medic does not offer eco-friendly accreditations.
No, The Carpet Medic does not offer a senior discount.
No, The Carpet Medic does not offer emergency services.
No, The Carpet Medic does not offer warranties.