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Atlantic Shores Heating & Cooling

Founded 1995 • With Angi since May 2006

4.3

(23) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Family owned & operated. Additional contact names - Hal Nystrom, Stephanie Nystrom, Rick Griggs. Additional e-mails - hal@atlanticshoresusa.com, stephanie@atlanticshoresusa.com, service@atlanticshoresusa.com, shawn@atlanticshoresusa.com, service@atlanticshoresusa.com. Additional phone numbers - (757) 424-0032, (757) 857-0068....

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Verified Reviews

A few reviews for this pro...
5.0

10/27/2020

I am very satisfied with our new Trane heating and cooling system. The sales representative, Hail, educated us on the various products and helped us choose the right product that would fit our needs. I interviewed 3 other companies and felt that the value and warranty was best with Alantic Shores. The installation team (Will and Alex) were professional, knowledgeable and worked efficiently. For an...

Description of Work
Furnace & A/C replacement

Category heating & air conditioning/hvac

5.0

07/12/2020

DeAndre service tech was professional, kind and responded quickly. The blocked vent was repaired and problem solved.

Description of Work
AC tuning for uneven cooling.

Category heating & air conditioning/hvac,air duct cleaning

5.0

08/27/2018

I had a water heater that died. I called around and Atlantic Shores came by and not only gave me a great quote but they were also able to fix it the same day. The team was great! Personable and knowledgeable. I will say that I had a previous company come out and misdiagnose the issue and gave me an assessment that could have easily doubled the price. I will not name that company but I will say tha...

Description of Work
Water Heater Replacement

Category water heater repair

2.0

06/21/2017

Price quote for valve replacement and labor only was $583. I have the R-22, so the breakdown was $134 for the part and $220 per hour for labor. Two hour job... They apparently upcharge the part $100 and the hourly rate is ridiculous. Please beware of what they are charging and ask for a breakdown. This is so overpriced it is scary. If I would have needed R-22 the cost would have been closer to $2,...

Description of Work
Service call charge $89 to come out and tell me what I already knew, that my service valve needed replacing. $40 part. Couldn't do the work right then, but needed the office to call me with quote.

Category heating & air conditioning/hvac

2.0

12/09/2013

Called them to service my gas furnace because it was making an unusual noise. Technician came out as scheduled and indicated the Inducer Draft Motor was bad. He told me the part was expensive and and I might want to consider a new furnace since it was fairly old. I decided to get the repair because he said ithe furnace was in good shape otherwise and heat exchanger was OK. With the service contrac...

Description of Work
Furnace check/service

Category heating & air conditioning/hvac

Service Provider Response

Response from the owner of Atlantic Shores Heating and Cooling: Unfortunately, things don't always go as I would like. But all facts uncovered sometimes shed a different light on actual circumstances. We use a national price guide that sets prices for all repairs we charge. Those price guides are used by most every other HVAC contractor as well. Yes they are expensive, a fact we dislike but are re...
2.0

07/11/2013

Was told when estimate was given that work would start next day. - Took a week to start. Installer put foot through ceiling - took a week to repair with 3 visits, however repairs were done well by the subcontractor. Upon completion of work - completed by the owner of the business himself - I handed him a check for the full amount as stated on invoice. Waited 6 months for check to clear - called bu...

Description of Work
Installed water heater

Category heating & air conditioning/hvac

Service Provider Response

Response from Owner: Lets take this in sequence of your complaint. The work started a week late ? Yes but with your full knowledge and approval. The customer gave us the model # of the specific unit he wanted and our supplier initally reported it was in stock. When we went to pick it up the following day they found their inventory was incorrect and and they would have to order it. This was all exp...
5.0

01/19/2013

It is hard to find any fault with a company that saved us somewhere north of $1,000. We noticed on New Year's Eve that our furnace had stopped working. After joining Angie's List to find a reputable repair place, we settled on Atlantic Shores. They sent a technician, Ryan, out to us the day after we called - they could have had someone there that day, but it didn't work with either my schedule or ...

Description of Work
Restarted pilot light in fireplace and repaired furnace

Category heating & air conditioning/hvac,fireplaces

5.0

12/09/2010

Very professional and polite. Worked long to get the pilot light lit.

Description of Work
Checked out the gas log fireplace. Pilot light would not stay lit. They got it going, but the unit needs to be replaced.

Category fireplaces

2.0

08/17/2010

I contacted them to get a quote on a new HVAC system. I had an appointment set up for a free estimate. The individual did not show so I called the company and they said he forgot. They came out the next day and showed up on time and were very polite and professional. They gave me a quote of $15,200 which was 2,200 above the next lowest competitor. Due to their lack of care for my needs and their p...

Description of Work
New HVAC system

Category heating & air conditioning/hvac

Service Provider Response

Response from the owner: Nothing is more frustrating then making an appointment and no one showing up. There is no excuse for that. In our defense this was in July, unquestionably our busiest time but we certainly dropped the ball. We did show up the next day and after careful calculation provided you with several prices. We always quote several efficiency levels, system types and repair scenarios...
5.0

08/02/2010

Compressor that controls upstairs AC went out at around noon on the hottest day of the year (Sunday, July 25th). Since it was Sunday afternoon, none of the companies that had "24 hour emergency" service were able to get to me until Tuesday or Wednesday. In fact, some were very rude about it. We had to spend Sunday night in a hotel because the temp was 93 degrees upstairs and 83 degrees downstairs....

Description of Work
Diagnosed bad capacitor and replaced.

Category heating & air conditioning/hvac

    Services Offered

    Residential and commercial installation and repair of heating, air conditioning, refrigeration, duct cleaning & hot water heater replacement.

    Services Not Offered

    Plumbing.

    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes