U-HAUL

I needed a truck to haul plywood sheets laying flat. I called and asked if they had any trucks available and was told they had a 5x8 and 8x12 vehicle available. When my daughter and I got there, all they had was trailers. I said I had just called and was told they had two trucks available. One of the guys said he had spoken to me and indicated only trailers. Apparently there had been a mis-communication, though I had clearly said "trucks". I'd have let it go at that when my daughter calmly recommended they be more clear on the phone, she had heard the conversation. Immediately, both of the employees behind the desk started yelling at both of us how they had been clear and making comments about our understanding. I told them both they shouldn't start yelling at their customers which seemed to incite them both even further.
U-Haul could have handled this easily by saying "Sorry for the misunderstanding" and letting us know when a truck would be available. Apparently business is so good at U-Haul they can treat potential customer's terribly and get away with it. We walked out and they will not get any business from us.

They were quite responsive. They had the things I wanted and when I wanted them. They didn't tell me to much about how the truck works. I had to figure some things out for myself.

Each time the truck has been there and ready for us. They only seem to have one person checking folks in and out so we have stood for awhile waiting to get served, but they are nice and we have gotten the truck we wanted each time. Checking back in has been simple.