TruGreen Lawn Care - 906

I had a decent yard, reseeded grass, and they killed it. Whatever chemicals they did, did not mix well with my yard and grass. Instead of getting better grass, I got worse grass. In fact I am going to have to re-sod my yard. They were nice for killing my yard.  I would never recommend them. I would tell people to stay away from them. They obviously don't have a chemist or botanist on board.

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They're quite prompt. I went with them because my neighbor had them. I got a bit of a discount.

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,Excellent, see above.

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First their unprofessional sales people arrive in your neighborhood and go door to door with flashing brochures and quick talk. Trying to be nice figuring they likely had a daily quote of people they had to talk to I took the time to listen to the fast talk even though I had no plans to buy their service. The conversation ended with the female sales rep saying, "So I can put you in the system." I said yes, if that means I will get a formal quote sent to the email address you just requested from me.'
The next day, the babysitter calls me at work and tells me there is someone there spraying the lawn. I never signed up for any lawn service and I never authorized anyone to spray my lawn with anything. I have two kids under 3 who play on the lawn each day. Of course I would want to know when my lawn is being sprayed so they do not get sick or poisoned. 
When I called Scotts that same day the person who answered the phone said she would have the sales rep or manager call me. I told her I did need to talk to anyone. They just need to note this error and not charge me.
The second I pulled into the driveway that evening, the sales rep speeds down my street, pulls into my driveway and springs out of her car and begins challenging me about what she said and what I agreed to. Then she asks if I want to cancel the service. I said why would I need to cancel something I never signed up for.
Then I got a bill for the first treatment. When I called to argue it the billing rep said their was a note in the system from this women's manager stating that I had to pay this bill. So needless to say, these manipulative sales tactics are supported by the management of this branch. Stay away from this company and if you see their trucks in your neighborhood - do not open the door when they knock. In fact, open the door and tell them to stop soliciting customers in your neighborhood. I have already warned all of my neighbors and my homeowners association.

Terrible results!!! At age 71, I decided it was time to get a pro to work on the lawn. After the first treatment, The grass got slightly greener in April 2014; however, the remainder of the treatments resulted in a lawn that was worse than before the treatments. I provided feedback to the technician and he would not resolve the issue so I called the supervisor. The supervisor observed that they "did a good job killing most of the weeds." I commented he killed most weeds AND the grass. Supervisor stated, "sometimes the lawn gets old and tired and needs reseeding." I requested Scotts overseed the lawn to bring it back to the original condition in April. Supervisor stated I would need to call another Scotts office and pay standard rates. I advised this was the last time I would do business with Scotts or buy their products. Supervisor  could only state, "I understand."

UPDATE on April 3, 2015:  The lawn has little green grass. YOU CAN SEE RESULTS of Scotts 2014 lawn treatment at 47533 Hidden Cove Ct, Potomac Falls, VA

Update on April 7, 2015:  Today Scotts applied more weed killer and fertilizer after they agreed to reseed in the Fall of 2015. They left a written comment that advised, "The lawn is dormant right now which is causing the poor color."  Yes, my lawn is "dormant" because the remaining grass is not growing, unlike every other lawn. The real problem is I only have 50% of the grass left after they applied excessive weed killer last year. WILL SEE IF THEY FOLLOW-UP ON THEIR PROMISE TO RESEED IN THE FALL.  It should have been done in last Fall when I requested or early March 2015 when they called asking to renew service.

,We have been using this Company approximately 8-10 years. Today the 12th of February they came left a bill for $60.00 and left. My wife happened to be home when they came and they never removed a piece of equipment from the truck. The arrived at 1006 AM and Left at 1012 AM according to  there service record. They claimed to have spread limestone with a spreader broadcaster. The claim to have treated an area 4.54 thousand sqft. They claimed to have used 97.29 LBS of limestone. Again they got here at 1006 and left at 1012. Spread 97.29 LBS of limestone, put the spreader broadcaster back in the truck then sit in the truck and print out the bill in 6 minutes. I called the company and spoke with a very nice lady who called the tech. who was going to come back to our house in two minutes but I had already left so she was going to have the service tech. call when he returned  to the office. I didn't think this would be helpful so I just cancelled my contract. The Company offered to come out and treat the lawn again at no charge but I have lost trust in the company. They would treat the lawn again at no charge. They haven't treated the lawn yet and had charged me. So I just asked them to cancel my contract. A few hours later I received a call from the Branch manager and he asked what they could do to keep me as a customer. Told him I didn't know how many treatments I have paid for and they didn't do the service. The manager asked if he could come out Monday look at my lawn and see what he could do to keep me as a customer. We will see what happens

Mark Davies

We pay them for the whole year. They are pretty much an established company and we have had them for the last three or four years. We are pretty happy with them and we do not have to really do too much as far as calling because they come out on a regular schedule. They do the aeration and everything. They are actually very responsive. They are on their schedule when they come so I could not say how punctual they are but when we did the aeration, I think that they were within the range of the day and the time frame that they gave us so they were very punctual in that respect.

This is the worst lawn service I have ever had in my life.  When we moved into this new house in March 2012, we contracted with Scotts.  We also immediately installed irrigation.  We renewed with Scotts at the end of a year.  My yard has been sickly and weeds everywhere.  This summer the Scotts guy was doing the wrong yards in my community, making Scotts the joke of the neighborhood.  Some neighbors even called Scotts and told them and they continued to do the wrong yards.  Then in August, the technician obviously spilled a ton of fertilizer on my front yard between sidewalk and street.  The grass died within a few days. After I made several calls, the manager Eric Whittaker came out and said he would have the dead grass dug out and new grass seed planted.  He did do that and left me a message that he was giving me two free treatments for the grief and inconvenience.  I called on Monday to complain about all the weeds in my yard and the sickly yellow hue of my grass.  I asked how many treatments I had left.  Mr. Whittaker never added the two treatments to my account that he said he was giving me.  In the meantime, my neighbor never treated his yard for 18 months and had nothing but weeds.  He hired TruGreen and with one treatment, his yard is a beautiful deep green with no weeds and looks 100% better than mine.  I will get someone else to do my yard next year or do it myself.  Scott's is a rip-off.  I have never had such bad looking grass.

They come out and do the work when they say they're going to do it, and they're well priced. That's why I use them year after year.

I've used them for a year and my lawn has never looked worse. They are expensive. A third of my backyard is covered in crabgrass. I won't be using them again. One good thing was that I had a tree in the backyard that looked sickly so I signed up for a round of tree and shrub service and that tree has improved. It has come back to life and sprouted branches. I am very pleased with the tree. That was the last service they did. They charge $57 to come for the yard and it was $49 for the tree and shrub service. I am not pleased at all. They are responsive when I call to complain that I have weeds all over the place. The yard is full of weeds and has brown spots all over it. They said it was watering but we've had plenty of rain. I haven't seen results over the course of a year and the yard looks really damaged.

We have used them now for two years and it has been good.

This is my 2nd year using Scotts, and it has been a good experience all around.  I definitely notice a difference after their visit, as weeds are well under control, and the grass is very green.  All the neighbors compliment me on how great my lawn looks.  They come automatically each month, and provide a phone call with 24 hours notice - if the day does not work for you, you can just call and have them reschedule.  If you sign up for the annual contract they will also come back and fix any issues for free.  I have done this once where the technician obviously did not spray too close to the driveway and left a patch of weeds - they were happy to come and fix it.  After each treatment the technican leaves a detailed printout of work completed and conditions observed.  You can pay your bill online or through the mail, or pre-pay and receive a discount.
Last fall I also used Scotts for aeration and seeding in the fall - the cost was approx $175.  That seemed to be a smart move also.
Only complaint is that they try to push additional services on your through phone calls (i.e. Grub treatment).
I would recommend using Scotts, but as with any fertilizer company, remember it is a journey.  If you start to use them in July because of weeds, you might need a few months in order to get a great looking lawn.  Regular treatments year after year will keep your lawn healthy and green.

This is a total rip off! I WOULD NOT RECOMMEND ANYONE USE THIS SERVICE. I responded to their add for lawn aeration and seeding, and they told me it would be most effective to have two treatments (Turf Builder) a month apart before the aeration. That seemed to make sense so I told them ok.  Almost two months went by without hearing from them.  So I called and they said they would apply one treatment of the Turf Builder and then do the aeration two weeks later.  When I asked why they said I needed two treatments before the aeration their response was that it was not really necessary.  So I asked them if they were going to do one treatment of Turf Builder and then the aeration and that was it, and the answer I got was yes that will be it.  Well, that wasn't it - they just kept showing up when no one was home, treating the lawn and leaving me bills for the treatment. When I called to complain, I was told that I had agreed to a full season of treatments and that they don't just do stand alone treatments or aeration.  No one ever told me that or I definitely would not have agreed to it; all I wanted was aeration and fall seeding.

We hired Scott's to help with a weed problem and their technicians were always prompt and courteous.  Our lawn has improved some, but not in ways that we hired the company to address.
The office staff we spoke to was the opposite. From the outset, we asked for someone to come out and consult with us in person about our lawn's condition.  That consultation never happened.  After not seeing a change in our weed situation, we called the office to ask why. We were told that the solution to the problem we were asking be addressed would not actually occur until the spring when the company would apply treatments (which meant we had to pay for another cycle of service). When we asked why we weren't told that at the beginning of the service, the technician quite rudely asked "would you like us to come out and treat the grass now and kill the new growth?"
We submitted a request on Scott's website to speak with the local office manager about the poor customer service we received over the phone.  The manager never called.  Instead, we got a call from someone else in the office who left a message.  After making several attempts to call the person back, including by leaving a message and being told we would get a call back, we never heard from the company.  We will be cancelling our service and going with another one that can provide similar lawn care with better customer service.

I have used all of the nearby lawn care services and Scott is the best.  I do not have half of the problems with weeds that I had with the other companies.  I am no longer getting weeds or having any other lawn problems.

Everything is great.