The Maids of Ashburn
About us
We are The Maids - a ridiculously thorough house cleaning service in Sterling. We like to think of ourselves as professional connoisseurs of clean. And we're committed to giving you the best clean imaginable. We set ourselves apart by cleaning homes in teams of four. Our professionals employees are bonded and insured - each one trained and certified. We use our own products and supplies, like our specialty vacuums with HEPA filtration that remove 99 percent of all dust and allergens. Our cleaning products are environmentally safe so we can ensure they won't leave behind harsh odors or cause damage. We clean the smallest of details, like doorknobs, light switches, phone receivers, remote controls and appliance handles, because we know where germs try to hide. We also clean kitchen and bathroom floors on hands and knees, the only right way to do it. And all of our home cleaning services in Sterling are backed by a 100% satisfaction guarantee.
Business highlights
Services we offer
Residential home cleaning, carpet, light fixtures & vacuum mattresses., move out & in, wall, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 18% | ||
| 0% | ||
| 0% | ||
| 9% |
"Dear (Member name removed) I am very sorry for the unfortunate series of events that culminated in a bad customer experience for you and your wife. Our Office Manager, who took the original notes for the clean, did note to clean inside the oven, clean inside the refrigerator, clean inside the windows, but to not clean inside the cabinets or drawers. When our new Office Assistant transcribed the Office Manager's notes into our scheduling system, she missed the oven and the windows, but did note to clean inside of the refrigerator and not the drawers or cabinets. When the team arrived, your wife told them that it was not necessary to clean inside of the refrigerator, because it was full. To the team, based on their notes, that meant don't clean inside of anything (because the refrigerator had been the only thing that they were to clean inside of, according to their erroneous notes). I did not take the phone from my office staff, the new Office Assistant put your wife on hold then came into my office, somewhat distressed that your wife was upset about things that had not been done (inside the oven and inside of the windows) and that she wanted the team to leave immediately and to come back Friday (we were not in a hurry to leave, we were asked to); the new Office Assistant asked that I speak with your wife. I wish that I would have reacted differently to your wife's frustration, but instead, I acted defensively. I wish I could un-do my reaction, but I can't, I can only apologize and hope to learn from my mistakes. As far as being late, when we knew that we would arrive about 15 minutes outside of the one hour arrival window we had originally given you, due to a clean before yours taking longer than expected, we called and updated you. Missing the oven and the windows was due to the transcription oversight in the office. We try to give each of our customers the best cleaning experience they can get. We obviously failed with you. Please allow us to come back, at your convenience, and re-clean your whole house, including the things we did not do (and did not charge for), free of charge. This has been a bad customer service experience that I sincerely hope never happens to you and your wife again. Respectfully Yours, Mark Gilbert Owner, The Maids"
Licensing
State Contractor License Requirements
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