Servicemaster of Centreville/Ashburn/Herndon

unknown

Spoke w an individual who did not even identify self want me to pay 275.00 for them to come out just to do a quote - if I used them then the 275 came off the final bill - thats called a bait and switch. I had water on my basement bath and he would not even discribed the services he would offer yet he wanted me to pay him 275.00 to come out and take a look. I asked many times for details and he finally ended up putting me on hold and then hanging up on me! DO NOT USE THIS COMPANY!

This is my first official and quot;write a reviewand quot; since we became Angies List members and I am so happy that I get to write it for Bill and Erik of Service Master Centreville/Ashburn/Herndon. Over Memorial Day weekend, while we were out of town, our home flooded. We got a call from the police that our house was and quot;under waterand quot; (they were called because the house alarm went off). As we made the 2 hour drive home, we couldn't imagine what we would find when we arrived. As we drove we called our insurance agent who contacted Bill at Service Master. When we got here at nearly 10pm on Sunday night of Memorial Day weekend, Bill was sitting in our driveway waiting for us. He walked with us through the house, helped us to move what could be salvaged and gave us a sense of peace that and quot;everything would be okayand quot; at a time when we were just sure it wouldn't. The next morning, Memorial Day, Bill and Erik and their INCREDIBLE crew arrived bright and early and began the long 2 day process of removing dry wall/ceilings/flooring - and each step of the way they kept us informed, showed up exactly when they said they would and made us feel like we had all but hit the jackpot. We are now nearly 4 weeks out from the flood. Erik came each day for moisture checks, moved fans/humidifiers/etc and was always easy and flexible and a pleasure. We cannot say enough about this company, about Bill or Erik or their complete and total professionalism. As I write that I realize something - they were 100% professional in appearance/actions/work ethic/etc. but, just as important to me (if not more) is the way they made me feel like I was a friend who they were personally caring for. Their kindness and support during such a catastrophe made every bit of difference in the world to us. God willing, we'll never have another situation where they can professionally help us out - but, if we do, we know who we'll call.