Roofing & More Inc

Perfect, this crew went right to work and cleaned up the exterior area when finished.

They were prompt and professional in getting to me for an evaluation and cost estimate. It took awhile to get to the job because they're pretty busy. The workers did an excellent job on the roof of the 8'x12' shed, even replacing my weathervane. Everything went smoothly.

From Hunter Taylor, the Sales Consultant to customer service and the team that did the actual new roof all were great. They took the anxiety of have a new roof put on my townehouse at ease. The crew was on time and had enough workers to complete the work in one day and kept me aware of any extra needed work to do. They cleaned up the whole area so no nails were left behind and the pricing was exactly what I planned for. N. Ryan

The morning after I discovered leak our condo association immediately notified Roofing & More. Project Consultant David Juntilla arrived shortly thereafter, barely 12 hours after I first noticed the leak. David’s obvious knowledge, competence and professionalism were very reassuring to me. He examined both the roof outside and our attic crawlspace, where he located at least five sources of the leak. Obviously this will be an extensive repair job for our condo association, but in the meantime, later that same day, Roofing & More sent a worker to effect temporary repairs and forestall any further water getting into my condo. In conclusion I cannot recommend them highly enough.

It want very well. I would hire them again and I would recommend them.

Roofing & More did an outstanding job, Chris & Tim are superior craftsmen installing a new front door and repairing water damage caused by the builders' poor installation. Their innovated threshold design should protect from damage for years and the new front door looks great and operates perfectly. They also did an amazing job replacing an old sliding glass patio door with a real single hinged door with windows. It looks so much better than a slider and the new installation was expertly insatlled.

The steadily worked the project until it was complete - Overall, a decent job but left nails on the ground (stepped on 3 of them while working outside in the days after they completed the project) - The salesman (Dwayne Walker) prepared a professional looking estimate and promised to provide feedback with regard to the extent of my roof's wind damage to my insurance company - I came to realize it was just a sales tactic to "trick" me into signing the contract, as he never followed through, even though I followed up with him through email requests and asked several other Roofing & More contacts who "promised" to get back to him and ask him to follow through. I eventually became upset with him and the company because he set expectations he never intended to meet, costing me several thousand dollars.

The service went very well. They are thorough and went on the roof with a camera to show what they were going to do.

I needed to replace an old townhouse roof damaged by high winds. My experience with Roofing & More from my first contact with Marie was outstanding. Dwayne came a few days later and provided an estimate, complete explanation of roofing options and company polices, the insurance, license, pamphlets and documents. He also had a crew come out, the next morning, to put up some tarps. Angie keep me completely up-to-date on the project and scheduling, I was never left in the dark wondering about what was happening. Rob, Operations Manager, came out for a pre-construction meeting to explain exactly what and how the crew would perform the replacement, safety methods, home protection, cleanup and photo documentation during construction. On the day the work was performed the amazing hard working crew, led by Armando, worked as prescission drill team, continuously non-stop. They completely cleaned up all material that floated onto my neighbors areas. I did not find any debris that was overlooked. I was so impressed with Roofing & More that I have other projects for them.

It went exceptionally well. The sales pitch was through but not excessive. The pre-construction meeting was helpful. The guys that replaced the roof (Rico and crew) were very polite and professional. They did an outstanding job, were great a cleaning up after themselves, considerate of us and visitors and installed a great looking roof.

unknown

This was an excellent job and an outstanding experience.  Roofing and More has made several repairs and replaced all the doors in our home with superb service and quality.  In all previous projects, the crews were punctual, professional and executed the work at the highest level of care.  So when we approached them to replace our window, we knew we were in good hands.  But we were even more amazed when we were told the window was still under warranty and the only thing not covered was the labor to put it in.  

When the crew arrived they assessed the window and the location of the replacement and immediately started to work.  The window was removed, replaced, and the old window crated for return in less than 30 minutes from start to finish.  This was another great experience with Roofing and More.  We would have never known the window was under warranty if they hadn't checked into it for us and then to set up the appointment for replacement, giving us several options to meet our schedule and then arriving promptly, executing the work flawlessly and moving onto the next job in under 30 minutes is just amazing.  Great Job Roofing and More, thanks for everything.

This is my first and only dealing with them. One of their estimators came out and did an estimate. There were some problems with the printing out of the revised estimate. He said he would email it to me but I never received it. He said to call if I had any questions. So I called his cell phone directly. He never called back. I would like say that I would use them again. However the lack of professionalism in not contacting me back has me hesitant. It would take a very nice discount to get me to go with them.

unknown

This work was done under warranty related to a major project R&M did in 2010.  The major hale storm in the summer of 2010 badly damaged our roof and aluminum siding.  R&M was selected to replace the roof and the siding.  The total job was in excess of $25,000; fortunately it was covered by our insurance policy.
We were very pleased by the earlier work. So, for this work I called R&M thinking we would be paying for a small project.  Kyle Hoffman, president and owner of Roofing & More, came and personally inspected the damage.  He made a video of the damage and described what needed to be done.  The video was then sent to the office via the Internet and a request was made for a technician to come as soon as one was available.  While sitting in our kitchen Kyle checked the office records via phone .  He then told us that the work was under warranty from the initial job and that there would be no cost to us.
The technician came in less than an hour, he knew exactly what to do, and he did it quickly.  He was professional and polite.
My wife and could not have been more pleased. This was exceptional service!
Roofing & More, Inc. gets an A+ in my book.

unknown

Update 2-12-16 :  I was having a little bit of trouble
with my attic fan after the baffles were installed.  Roofing & More
came out and checked it out.  The company sent out Gene Davis, their
Operations Manager.  It was a pleasure working with Gene.  He was
friendly, professional and knowledgeable.  He did a thorough job
investigating the situation.  He ended up tightening the connection of the
fan to the electrical source. His services were covered under warranty.

I would also like to thank Marie Hoffman for her help with trying to find the
right type of replacement vinyl siding for my home.  Marie went out of her
way to come to my house after work to bring me several samples of vinyl siding
that she thought would work well with the exterior of my home.  I
appreciated that extra step Marie took.

Re-evaluating all my experiences with Roofing & More I have decided to
change my grade from a 'B' to an 'A'.  They earned it.


My experience was comprised of both positive and negative
encounters. 
Positive:
a.) receptionist called me back in a timely manner to schedule a free
onsite consultation.
b.) project manager who conducted onsite consultation was professional and
conducted a thorough examination of the items I wanted work on.
c.) the technician who actually did the work was skilled, had command of the
English language and had copies of the work order in hand.
Negative:
a.) I had to chase down getting a quote.  It was necessary for me to
contact the president of the company in order to get this done. After he
returned my call to discuss the matter I received a quote later that day.
b.) my original appointment was cancelled due to an emergency.  That is
alright.  Emergency situations requiring our immediate attention happen to
all of us.  I understand that. A replacement appointment was made.  I
received a call on the day of that rescheduled appointment stating that it
needed to be rescheduled. I was very unhappy about that.
c.) I failed to receive calls /  info when I was told I would get them.
This happened repeatedly. That is not how I do business.
d.) I found it strange the estimate did not have itemized pricing on it. Rather
it listed all the items to be worked on and a grand total reflecting
discounts.  I will say however, the details of each job to be completed
were spot on.  My mistake, other than asking for a breakout of job costs
was not asking what type of baffles were going to be installed.  I would
have paid for a better material than foam.  However, these are my
mistakes.
e.) I dealt with several people within the organization concerning my project
at various times.  I got the feeling they were not communicating to one
another.  I often found myself telling different people the same
thing.  I asked 'didn't he or she contact you about this?.'
f.) There was a problem regarding the vinyl siding that was brought for the
job.  The project manager indicated to me he found a 'perfect match.?  Well that turned out not to be the case. It
does not match at all.  The technician ultimately removed a piece of the
existing siding to see if he could identify the manufacturer and color
type.  He was able to do so.  I asked him for that info.  To
make sure we got the right pieces the next go round I did my own research
online.  I provided that info to Roofing & More.   We are
now waiting to hear back regarding the cost.  I am being told I will be
responsible for this cost.  I am ok with this since they need to order it
in a bundle and I will have left over pieces in case something needs to be
replaced in the future.  I too may have
agreed with the contractor about the original vinyl piece color.   To be honest I can?t recall. 
I would give Roofing and More a letter grade of 'B'. I would also like to
point out the people are ok to deal with.

• Arrived on time, completed the job in due time and removed all debris.

unknown

I called about an intermittent skylight leak and for a overall roof inspection.  Our roof is 25 years old and showing wear, but is a 50 year shingle that's been discontinued.  Aside from finding the leak and fixing it, I wanted to know when I'd have to replace the roof shingles.  The inspector came on time, was thorough, took lots of photos and gave me a fair evaluation of our existing roof.  He suggested a "tune-up" to fix cracked gaskets, reseal things that had hardened and chipped away, etc.  It was all clearly visible by the photos.  He also showed where a chimney crown had deteriorated and suggested replacement.  There was algae growth on some areas of the roof, which he said they could gently remove to prevent further deterioration of my shingles.   He told me with the tune-up done, I could expect at least another 5 years on the roof, maybe 8.  All costs were broken down and detailed.
)Customer service reps called me before the appointment to make sure I knew who was coming and when, and to explain exactly what would take place when the work was performed and a good estimate for how long it would take.  The crew arrived on time, were very professional and completed the work in a timely manner.  They walked me through what they had done, problems they encountered (stains that couldn't be completely removed without further damage to my shingles) and told me to call with any problems.  They area was clean when they left.  I had follow up calls from customer service reps to make sure I was satisfied.
I noticed more leaking from the skylight about 1 month after the work was done and called the office.  Repairmen came out the next day and spent another hour or so going over all areas around the skylight with sealant.  The office called me several times to make sure things were not leaking anymore and told me to call ASAP if it started again.  It's been 4 months and all is well.
Professional job from the beginning to the end.  Excellent customer service.

I know the owner of the company.  They do good work and I like the price.  I will recommend them.  It was a fair price.

From our initial meeting with the sales rep Richard, very knowledgable and professional, to the final walk around with project manager Brian  all went smoothly and we are very pleased. The roof installation took about 3 days due to weather delays, however, Sara the office manager contacted me each day to give me an update on the weather and when the crew would be returning to complete the work. She  and Brian also went above and beyond helping us to select the perfect color shingles by sending me extra samples and showing pictures of houses that had similar siding and shingles. Rico's crew worked efficiently and took great pride in doing their best work. They cleaned up after each day and also covered my floors with plastic to catch any debris that might fall when they replaced the skylights. I would highly recommend Roofing and More, Inc. for their professionalism, attention to detail and excellent customer service!

Honest assessment based on professional understanding of ceder shigle roofs.

They are hit or miss but certainly better at roofing than anything else they do.  I had them install a new front door at a cost of over $6000.00 which was custom and his guy measure the door opening incorrectly so they had to modify the opening.  An install that should have taken a couple of day took a week.  They sealed the roof on my bump out and did a great job.  Depends who comes out to do the work and he is not cheap.  If you have a roof job than they do well otherwise find someone else.

unknown