PREMIUM SPAS & BILLIARDS

The Tub became available sooner than estimated and since I did not have a pad constructed Charlie was able to recommend a handyman and son team to get it done. Handyman Chuck Moeser and his son built the pad however the form they used allowed the concrete to stick which left unsightly gaps. My mistake was paying for the job ahead of inspecting the pad. Chuck tried to mitigate his errors by saying I had other imperfections in the paver area near the pad. Chuck refused to make me happy upon my dissatisfaction and that was not a good impression. After he left I noticed that sand had been used to fill in other cavities and I was not pleased. I repaired one corner gap and later e-mailed Chuck several times to come back and patch the other gaps. Chuck did not respond to my e-mails. I called him and he said he was too busy. I learned later that I was not the only customer that complained about this issue. Chuck also promised me an invoice but he failed to prosecute on this as well. Charlie said he would contact Chuck and get back to me but he never did nor responded to my email request to follow-up.

They did what they said they would do. It was a big piece of equipment. They were on time and knew exactly what they were doing. They had lots of experience. It took them less than an hour to pull the spa from one place to another and drop it in place. I called around and they were competitively priced. They came with the proper staff to do so. They didn't try to send one person to move a spa. I would absolutely use them again.

They came out today to do some maintenance on it because one of its part was not working. They ordered the part and brought it out but they'll gonna bring another part next week because they weren't satisfied with the result. They have a good service. They don't charged me for the maintenance service.

Excellent company, they showed up on time, worked with our main company ( Patio enclosures) to coordinate delivery and setup showed up when all was done.
Charlie (owner) was very responsive had an excellent memory of our initial visit and helped us out tremendously
Chris (manager) did a good job with installation, and answered all the questions I had offered tips and tricks as needed