DO NOT buy from them.  We are now of the opinion that this company is a
group of scam artists selling shoddy products. At the beginning of the
summer of 2014, they sold us an Ipe wood patio set, which was fairly
expensive, and within two hours after it was delivered we discovered
that there was splintering in the wood on the sofa armrest which was not
immediately visible but was very apparent when you put your hand on top
of the arm rest.  We called them and asked them to replace the sofa. 
After repeated un-returned phone calls and messages, their customer
service rep said that because we had taken delivery it was now a
warranty issue and they would replace the arm.  They ordered the arm
which took two months to arrive, then they called before delivery and
said the new arm was also defective and that they were reordering it. 
It is now November. The Offenbacher's repair guy just showed up to make
the second attempt to replace the sofa arm and his first question was
"do you have any drill bits?" What kind of repair serviceman does not
bring his own tools?  We did not want the sofa damaged further so we
have sent him away. We strongly recommend against making any purchases
from this enterprise, they do not care about their customers, and their
products and people are crap.

I purchased a cantilever umbrella and a patio dining set from Offenbacher?s over the Memorial Day weekend 2014.  I was happy with the purchase and the price was reasonable.  As part of the purchase, I also got an umbrella cover (Make/Model ? Treasure Garden/CP908) to protect it from the elements when it wasn?t in use. 
Less than two months after, in July 2014, the umbrella cover ripped at the point where the long rod in the cover no longer stays in place and is constantly falling out.  An umbrella cover ripping after less than two months of use isn?t what I would consider ?normal wear and tear?, and I attempted to return it to Offenbacher?s for a new one.  I liked the cover, and I just considered this a one-time defect.  When I attempted to return it, a not-so-friendly staff person told me that covers are non-refundable and non-exchangeable. This policy is also stated in the fine print when you sign the purchase agreement.
I found this to beunacceptable.  I understand that normal wear and tear means it shouldn?t be returnable, but this was a defect.  A cover shouldn?t rip or tear after that short period of time.  I doubt Treasure Garden would say this is normal wear and tear either.  If they did, I wonder who would even buy the product.
I suppose what really is upsetting is that I spent several thousand dollars at Offenbacher?s, and they won?t exchange a $45 umbrella cover.  If this is how they treat their customers, this isn?t going to create a lot of customer loyalty.  I certainly won?t be shopping there again.

They were terrible at getting the order placed when promised. It took way longer than they promised to get the materials and then had to repeatedly change the install date.