National Electronics Warranty Corp of Florida

11/27/2012 our 13 month old $1900 LG refrigerator died. Absolutely dead. The whole house smelled from something burning. I immediately called LG and after 20 minutes on hold was told that they refrigerator was out of manufactures warranty and that I had to deal with the company that I purchased from. $1900, 12 month warranty. No more LG stuff in this house. Luckily we purchased an extended warranty.
N.E.W. Corp contracted a local repair person on 11/27 but he was unable to make the call until 11/30/2011. A Friday. He is going to need a part obviously so that means at best I am looking at 7 days with no refrigerator. Well, 7 days would have been great. We are now looking at 2 weeks minimum and at this rate I am expecting 3 or more.
The service tech ordered 2 boards for the unit from NEW Warranty Logistics. NEW Warranty Logistics didn't even SHIP the first board until 12/4. A WEEK. They have STILL not shipped the second board.
In my opinion expecting their customers to go weeks with our a refrigerator is about the worst service I have EVER encountered. The regional sales manager (New England) does not return calls and the people at the help desk are nice but basically helpless. I
could have order the board from them back on 11/27 but that isn?t an option for them. As near as I can tell NEW basically SAT on my PC board order for a week. AND they have still not shipped both parts. I can have this part need for $175 overnight from a number of appliance parts places.  Waiting 2 week (or more I still don't have the parts) isn't reasonable.
What is wrong with National Electronics Warranty Corp? I have never received such poor service. Beware these are the extended protection plans for Home Depot, Best Buy, Lowes, and probably more big box sellers. Buyer beware.

Just wanted to append this report with a status update.

N.E.W. took action on my situation. They sent me a check for the entire cost of the LG frig. Plus tax.

I purchased a replacement PC board on my own for $190. I have been an electrical engineer for 35 years so it was pretty easy to replace the board and get the frig working. I am going to pocket the money.

Frankly if I was unable to complete this repair by myself refunding my purchase price would not have covered the cost of lost food and the cost of an exact replacement refrig. Since I am relatively handy with appliances this works out great for me but I can see where someone else might still be out a chunk of change.

Bottom line is NEW stood up and took the hit to get out of the mess they made. I'm satisfied.